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Principle BMW of Corpus Christi - Service Center
Corpus Christi, TX
256 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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256 Reviews of Principle BMW of Corpus Christi - Service Center
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May 24, 2020
Beware do not buy a car from this dealership. The customer service is terrible. Refuse to return calls. This includes sales person and sales manager!!! customer service is terrible. Refuse to return calls. This includes sales person and sales manager!!! More
by debrastuart56
Employees Worked With
Bob Bristol, Mike Terrazas
May 18, 2019
No warranty fulfillment Buyer beware! BMW of Corpus Christi sold my ASE certified mechanic a waterpump that I paid $607 for. Including labor I spent $891.66! Said to have Buyer beware! BMW of Corpus Christi sold my ASE certified mechanic a waterpump that I paid $607 for. Including labor I spent $891.66! Said to have a 2 year warranty failed in 12 months. After 5 months of no one at the dealship available to assist me or to bother returning my calls, they failed to honor their warranty unless I towed my car to them and had their mechanics verify the failure (Apparently they are the only people with qualifications to put on a water pump lol) all at my expense, I had already had the pump replaced at my expense. I'll NEVER buy another part or car from them! They had no problem selling me 3 BMW's. This dealship is run by Princple Auto, they have no Principles. Do yourself a favor, buy a Benz! More
by Texas Nurse
Employees Worked With
Ross Simmonds
October 22, 2018
Service- with Jericho Murrillo Jericho is a very pleasant well mannered individual. He went over and beyond to assist and make sure when I called he attended my car needs. Thank you Jericho is a very pleasant well mannered individual. He went over and beyond to assist and make sure when I called he attended my car needs. Thank you Jericho for your continued kindness and help. More
by mick-joann
Employees Worked With
Jericho Murrillo
May 16, 2018
Red carpet treatment I took my BMW in for a couple of recalls and regular maintenance. My service advisor, Jericho, went the extra mile with customer service, attention to I took my BMW in for a couple of recalls and regular maintenance. My service advisor, Jericho, went the extra mile with customer service, attention to detail, very knowledgeable in explaining recommended services and very kind. I didn’t feel rushed and didn’t have to wait to be helped. Jericho was very easy to communicate with as well. In addition, while picking up my car, Jericho was with someone else, Leo was quick to greet me answer questions and process my payment. Definitely a first class dealership. More
by EDROD009
Verified CustomerEmployees Worked With
Jericho Murrillo, Leo Ruiz
May 14, 2018
Great Service Service department takes care of their customers. They have always treated me well and make sure I am satisfied before leaving. I would recommend them Service department takes care of their customers. They have always treated me well and make sure I am satisfied before leaving. I would recommend them. More
by MAXSURFER01
Employees Worked With
Leo Ruiz, Richard Terrazas
May 14, 2018
Excellent service , Leo Ruiz my service advisor is very knowledgeable and accommodating..my BMW was washed and cleaned ..perfect !! Love my BMW ..but love and a service , Leo Ruiz my service advisor is very knowledgeable and accommodating..my BMW was washed and cleaned ..perfect !! Love my BMW ..but love and appreciate Leo!! thank you More
by IRROHRBACH0604
Employees Worked With
Mike Terrazas, Leo Ruiz
May 14, 2018
Exceptional Always handled with such great care and professionalism. Do their best to get vehicle serviced as quickly as possible. Thank you very much for everyth Always handled with such great care and professionalism. Do their best to get vehicle serviced as quickly as possible. Thank you very much for everything. More
by CSBTX71
Employees Worked With
Jericho Murrillo, Richard Terrazas
May 14, 2018
Took care of my car in a timely manner. Great customer service. Was able to schedule an appointment receive a loaner car while my car was being serviced. Received a car wash and was updated Great customer service. Was able to schedule an appointment receive a loaner car while my car was being serviced. Received a car wash and was updated as soon as my car was ready for pick up. More
by andnicole9
Employees Worked With
Roy Tovar, Jericho Murrillo
May 09, 2018
Great Service Had a problem with the ability to adjust the level of the steering wheel. Determined that motor needed to be replaced. The Service was done in a time Had a problem with the ability to adjust the level of the steering wheel. Determined that motor needed to be replaced. The Service was done in a timely manner. Thank you Dennis. More
by dennis.minnick
Employees Worked With
Leo Ruiz
May 09, 2018
Very pleased BMW staff went out of their way to make sure I was taken care of during a very difficult time with my family. They went way beyond what I expected to BMW staff went out of their way to make sure I was taken care of during a very difficult time with my family. They went way beyond what I expected to make sure I did not have to worry about my vehicle or transportation. I will be forever grateful for how well they took care of me. More
by MELINDA5
Employees Worked With
Esparanza Gomez, Richard Terrazas
