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Principle BMW of Corpus Christi

Corpus Christi, TX

4.4
334 Reviews

7601 S Padre Island Dr.

Corpus Christi, TX

78412

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Showing 334 reviews

December 14, 2019

Dissapointed I purchased a 2008 Jeep Wrangler for my grandson from this dealership the day after Thanksgiving. Two weeks later, my grandson took the jeep to a car More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Baker
July 22, 2019

AWESOME DEALERSHIP!!! We just purchased a BMW from BMW of Corpus Christi. Johnny "Rocket" Almaguer did an incredible job for us. He matched us up with the perfect vehicle More

by Margaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Smith, JohnnyRocket Almaguer
July 19, 2019

Keep up the good work A professional staff with positive attitudes and good sense of humor. Extensive knowledge and eagerness to help me make a more informed decision about More

by Lester Moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross Simmonds
May 18, 2019

No warranty fulfillment Buyer beware! BMW of Corpus Christi sold my ASE certified mechanic a waterpump that I paid $607 for. Including labor I spent $891.66! Said to have More

by Texas Nurse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ross Simmonds
May 22, 2019 -

Principle BMW of Corpus Christi responded

Candi, we are sorry to hear of your recent experience and for the delay in our response. The facility you took your vehicle to was given the proper instructions on the parts warranty over the phone and they agreed that they would communicate that with you. Being that they purchased the parts any refund would have gone to them at the price they paid, $486.37. That was the last communication that we had with them until you’re most recent visit we had assumed that the issue was resolved. It appears that they did not disclose that information to you properly. The warranty on the parts is provided by BMW NA and not BMW of Corpus Christi or Principle Auto so we have to adhere to their guidelines. BMW will have the vehicle connected to their system to determine where the failure has come from and then instruct the dealer on what action to take from there. We are researching the call records as to who you were reaching out to for 5 months but are unable to find record of any calls, can you please let us know who it was that you were trying to contact so that we can handle that and be sure that this does not happen going forward. bbristol@principleauto.com. Our technicians are not the only technicians qualified to put on a water pump however BMW does require that factory trained technicians verify the failure and communicate that through BMW's internal system. We would be happy to refund your money being that it does not come from BMW of Corpus Christi or Principle Auto, it comes from BMW NA. Of course we do have to follow there guidelines. We are reviewing our process to align with other manufactures as far as the parts warranty is concerned. BMW is one of the only manufactures that carries a parts warranty that is valid if the part is not installed by a factory trained technician. Most manufactures require that parts are installed by technicians that are trained to work on that specific vehicle in order to carry warranty. The reason is to prevent issues such as this one. As a dealership BMW of Corpus Christi will most likely be adopting the same policy so that our clients are not put in situations that you have been put in by this facility. Being that we are a company that carries itself with principles and integrity is the most important to us we will no longer sell parts to that facility being that they do not inform their clients properly or handle themselves with integrity. Thank you for making us aware of this issue.

October 22, 2018

Service- with Jericho Murrillo Jericho is a very pleasant well mannered individual. He went over and beyond to assist and make sure when I called he attended my car needs. Thank you More

by mick-joann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jericho Murrillo
June 03, 2018

Awesome Great service, great vehicle. All the people we sealed with were very straight forward and professional. The dealership seemed well managed and we rec More

by RA.ESCAMILLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Baker, Chester Blair, Paul Spencer, Steve Barrera
May 31, 2018

Friendly staff Stopped in and looked over the used inventory. Although I did not find what I came in for, the staff was very helpful in explaining what they did have More

by BMW Fan
Recommend Dealer
Yes
Employees Worked With
Prakash Punjabi
May 17, 2018

Oil change & general service visit Great experience as always- they were kind enough to take me as a walk in on my only day off- so thankful! They always take care of me! More

by JVBEAGLEGIRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Terrazas, Leo Ruiz
May 16, 2018

Red carpet treatment I took my BMW in for a couple of recalls and regular maintenance. My service advisor, Jericho, went the extra mile with customer service, attention to More

by EDROD009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jericho Murrillo, Leo Ruiz
May 14, 2018

Exceptional Always handled with such great care and professionalism. Do their best to get vehicle serviced as quickly as possible. Thank you very much for everyth More

by CSBTX71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jericho Murrillo, Richard Terrazas
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