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Prince Frederick CDJR

Prince Frederick, MD

4.7
149 Reviews
Call Dealership (410) 535-1200
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265 Solomons Island Road

Prince Frederick, MD

20678

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149 Reviews of Prince Frederick CDJR

January 01, 2026

Don't know that I trust this dealership and they left my vehicle unlocked when returned to the parking lot. Five hours and I can't say they fixed anything. More

by usaguitarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer , Shelly Wagstaff
Report | Print
Jan 05, 2026 -

Prince Frederick CDJR responded

We sincerely apologize for the oversight and understand how frustrating this could be. Please reach out to us so we can better understand what happened and work towards a resolution. Thank you, Management Team at Prince Frederick CDJR - (410) 535-1200

December 22, 2025

Did not want to diagnose under warranty and replaced K&N filter with stock one first. Communication was poor. Did not explain why truck regenerated 3 times in 2 weeks. Did not want to work under warranty on More

by Jhksoccertrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamal and Jennifer , Shelly Wagstaff
Report | Print
Dec 31, 2025 -

Prince Frederick CDJR responded

We understand your frustration, and we apologize for any miscommunication regarding the warranty and air filter replacement. It's never our intention to leave questions unanswered or make you feel undervalued as a customer. We'd like the opportunity to speak with you further and clarify what happened so that we can find a solution together. Please don't hesitate to call us at your earliest convenience. Thank you, Management Team at Prince Frederick CDJR - (410) 535-1200

December 16, 2025

The customer service was great done in a timely manner. They were courteous and very professional. More

by james.remington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Lewis
Report | Print
Dec 16, 2025 -

Prince Frederick CDJR responded

We are grateful to have earned your business, James. Thanks for taking the time to leave us a review! - The Prince Frederick Chrysler Jeep Dodge RAM Team

November 13, 2025

The service department is very professional. Jennifer, Tina and everyone in the service department are always very helpful. More

by mrcsdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Tina
Report | Print
Nov 13, 2025 -

Prince Frederick CDJR responded

Thank you for your kind words! We're thrilled to hear Jennifer, Tina, and our service team were so helpful. We appreciate your business and look forward to seeing you again at Prince Frederick Chrysler Jeep Dodge RAM!

November 03, 2025

Professional Outfit. They were courteous. Very clean waiting room. Compared to other service department, their at the top for me. More

by Tyrone102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Wagstaff
Report | Print
Nov 04, 2025 -

Prince Frederick CDJR responded

We’re glad you’re so satisfied with our service. See you next time! Thank you for choosing Prince Frederick Chrysler Jeep Dodge RAM, Tyrone!

October 27, 2025

Jennifer and her team are outstanding. They are always professional, knowledgeable, and friendly. Top notch service! More

by Kathleen.akil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Oct 28, 2025 -

Prince Frederick CDJR responded

Thank you for sharing your experience with Jennifer and her team at Prince Frederick Chrysler Jeep Dodge RAM, Kathleen! We will be sure to pass along your kind words. See you next time!

October 19, 2025

The customer service was great done in a timely manner Jennifer was outstanding i recommend this dealership service department More

by craig_donnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Oct 21, 2025 -

Prince Frederick CDJR responded

Craig, we are thrilled you had such a great experience with Jennifer and our team at Prince Frederick Chrysler Jeep Dodge RAM! Your recommendation means the world to us!

October 13, 2025

cris and Jason very easy to deal with i drove 4hrs to by my truck from them wood recommend this dealership everyone at dealer very helpful More

by eriddle276
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
all, Shelly Wagstaff
Report | Print
Oct 15, 2025 -

Prince Frederick CDJR responded

We’re proud to hear that Cris and Jason made your 4-hour trip worth it! Thank you for choosing Prince Frederick Chrysler Jeep Dodge RAM. We wish you many safe and happy miles ahead!

September 28, 2025

I have been dealing with them for a lot of years. Always easy to work with and help me in any way possible. More

by markbrown25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Sep 30, 2025 -

Prince Frederick CDJR responded

Thank you, Mark! We appreciate your continued support and years of loyalty to Prince Frederick Chrysler Jeep Dodge RAM. We are always here to help in any way we can! See you next time!

September 19, 2025

Jennifer was great and helpful . She kept me informed about what was going on with my car. More

by bobscarsandtrucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer in service department
Report | Print
Sep 19, 2025 -

Prince Frederick CDJR responded

Bob, it means so much to us to see your review! We love to hear you were in great hands with Jennifer. Thanks from the team at Prince Frederick Chrysler Jeep Dodge RAM.

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