Pride Kia of Lynn - Service Center

Chris and others were very good . maybe I’ll come back when it’s time for a new one the last lease didn’t go well for me. maybe I’ll come back when it’s time for a new one the last lease didn’t go well for me. More

Service dept. was very helpful and the work was done in a timely manner. Christopher was great was very helpful and the work was done in a timely manner. Christopher was great More

Chris is always nice and helpful when working with him. Chris is a huge asset to the company Chris is a huge asset to the company More

Love the Staff, Service, Sales is the best . Chris Defelice, Marc Cortez, and John Cammarata. Chris Defelice, Marc Cortez, and John Cammarata. More

Service is the best very attentive and never there waiting to long service writer Christopher always provides excellent service and is very informative. waiting to long service writer Christopher always provides excellent service and is very informative. More

Called this dealership where I bought my wife’s car, 2021 Kia Sorrento. Paid in full. The car now has an engine light on and the transmission seems to be going. Truck has 10K miles on it. Called the service Kia Sorrento. Paid in full. The car now has an engine light on and the transmission seems to be going. Truck has 10K miles on it. Called the service department and asked for an appointment and I will need a car loaner from them, I paid CASH for the truck, I was told by the service manager that they can’t get me a loaner for at least 6 months. Lmfaooo. She was rude and seemed like I was bothering her for HAVING TO DO HER JOB!!! Unreal. DONT BUY FROM THIS xxxx PLACE. More

Permaul made it very easy and efficient with the process. Really helped me out and ended up with a beautiful car that I love. Really helped me out and ended up with a beautiful car that I love. More

Regardless an Oil Change to a Major Service Repair, they always do an awesome job, Chris is my main contact for any concerns I may have, even if he is busy, he takes the time to focus on whatever I have to always do an awesome job, Chris is my main contact for any concerns I may have, even if he is busy, he takes the time to focus on whatever I have to say, that is always deeply appreciated, I wish there were more people like him in this world we live in today, everyone always in a rush and takes no time to listen, he is truly an asset to the company. More

Brought my car two weeks ago because I heard noise every time I stepped on the brake. They called me and said i needed new front brakes, I said fix it and I left car there for almost a week. I come to pick time I stepped on the brake. They called me and said i needed new front brakes, I said fix it and I left car there for almost a week. I come to pick up the car, sit in it and I didnt even leave the parking lot nosie was still there. They didnt even check it to see if problem was fixed. I leave my car again and come pick it up few days later. I get home and they never screwed in the bottom protector so that broke down and its dragging all over the road. I called them again to schedule appointment for that, my brakes are still making noise and my trunk wont open now. He says thats probably not covered by warranty, I said I bought extended warranty he goes then I would have to call it in to see if its covered. Seriously!!! They used to be so good with service thats why I kept coming back to them for over 10 years but I am so done, this is horrible service More

I brought my 2015 Kia Sorento into the shop on July 27th. They initially told me that it was going to be about two weeks until they could take a look at it. I told them that was fine. I waited until the e They initially told me that it was going to be about two weeks until they could take a look at it. I told them that was fine. I waited until the end of the second week, and did not receive a phone call to update me. I called numerous times to get an update, but no one would pick up. I left messages, but no one would call me back. I decided to use my wife's car to drive there to get an update in person. They told me that they we able to do a diagnostics scan on it and it indicated that there was a potential camshaft issue which would require an expensive tear down. I gave them permission to do so and waited another week for an update. No calls, no updates. I attempted to call again, but could not get in touch with anyone. I resorted to calling the only person who would actually pick up the phone, Juan, from the parts department (he displayed good customer service skills). He then transferred me and I finally got in touch with someone who told me that the master technician had a "family emergency" and they would not be able to look at it until August 30th or 31st. I called to get an update on September 1st since no one called me with an update (shocker). I was told that they have not even torn the vehicle down as they said they were going to do over 3 weeks ago and that there were 3 other vehicles in the shop along with my vehicle. In fact, the representative over the phone told me that the master technician did not have a family emergency as I was initially told, but just got back from vacation. Perhaps this is confusion or semantics, but it is now September 2nd and the communication is still terrible. No one is picking up the phone, and no one is calling me back with any updates. The problem that I have with this situation is not so much about the timing of things. I get that we are in a situation where it is hard to hire good help and that there are supply chain issues. However, good communication is all they need to satisfy me, and they are failing miserably at this right now. If I were in your shoes, skip getting service at this dealership until they get their things in order, or plan to not see your vehicle for months if you need anything other than a simple oil or tire change. As a side note: I attempted to call other Kia dealerships and one told me that they are booked up until Sept 27th and another refused to service my vehicle because "my vehicle is currently in another dealerships shop". Terrible logic, but if this is a Kia policy, it essentially means that I will never purchase a Kia again since they obviously don't care about customer retention. More