Pride Kia of Lynn - Service Center

Regardless an Oil Change to a Major Service Repair, they always do an awesome job, Chris is my main contact for any concerns I may have, even if he is busy, he takes the time to focus on whatever I have to always do an awesome job, Chris is my main contact for any concerns I may have, even if he is busy, he takes the time to focus on whatever I have to say, that is always deeply appreciated, I wish there were more people like him in this world we live in today, everyone always in a rush and takes no time to listen, he is truly an asset to the company. More

Brought my car two weeks ago because I heard noise every time I stepped on the brake. They called me and said i needed new front brakes, I said fix it and I left car there for almost a week. I come to pick time I stepped on the brake. They called me and said i needed new front brakes, I said fix it and I left car there for almost a week. I come to pick up the car, sit in it and I didnt even leave the parking lot nosie was still there. They didnt even check it to see if problem was fixed. I leave my car again and come pick it up few days later. I get home and they never screwed in the bottom protector so that broke down and its dragging all over the road. I called them again to schedule appointment for that, my brakes are still making noise and my trunk wont open now. He says thats probably not covered by warranty, I said I bought extended warranty he goes then I would have to call it in to see if its covered. Seriously!!! They used to be so good with service thats why I kept coming back to them for over 10 years but I am so done, this is horrible service More

I brought my 2015 Kia Sorento into the shop on July 27th. They initially told me that it was going to be about two weeks until they could take a look at it. I told them that was fine. I waited until the e They initially told me that it was going to be about two weeks until they could take a look at it. I told them that was fine. I waited until the end of the second week, and did not receive a phone call to update me. I called numerous times to get an update, but no one would pick up. I left messages, but no one would call me back. I decided to use my wife's car to drive there to get an update in person. They told me that they we able to do a diagnostics scan on it and it indicated that there was a potential camshaft issue which would require an expensive tear down. I gave them permission to do so and waited another week for an update. No calls, no updates. I attempted to call again, but could not get in touch with anyone. I resorted to calling the only person who would actually pick up the phone, Juan, from the parts department (he displayed good customer service skills). He then transferred me and I finally got in touch with someone who told me that the master technician had a "family emergency" and they would not be able to look at it until August 30th or 31st. I called to get an update on September 1st since no one called me with an update (shocker). I was told that they have not even torn the vehicle down as they said they were going to do over 3 weeks ago and that there were 3 other vehicles in the shop along with my vehicle. In fact, the representative over the phone told me that the master technician did not have a family emergency as I was initially told, but just got back from vacation. Perhaps this is confusion or semantics, but it is now September 2nd and the communication is still terrible. No one is picking up the phone, and no one is calling me back with any updates. The problem that I have with this situation is not so much about the timing of things. I get that we are in a situation where it is hard to hire good help and that there are supply chain issues. However, good communication is all they need to satisfy me, and they are failing miserably at this right now. If I were in your shoes, skip getting service at this dealership until they get their things in order, or plan to not see your vehicle for months if you need anything other than a simple oil or tire change. As a side note: I attempted to call other Kia dealerships and one told me that they are booked up until Sept 27th and another refused to service my vehicle because "my vehicle is currently in another dealerships shop". Terrible logic, but if this is a Kia policy, it essentially means that I will never purchase a Kia again since they obviously don't care about customer retention. More

Pride of Kia tried to sell me on the idea that my car was in need of a $9-12k repair, that a second opinion solved with $10. If you need any proof that dealerships are swindlers, here’s one. Take pride in th in need of a $9-12k repair, that a second opinion solved with $10. If you need any proof that dealerships are swindlers, here’s one. Take pride in that Kia of Lynn. Where to begin. My used 2016 Kia Soul purchased at 89,000 miles began to experience engine trouble at 95,000. The car has received routine maintenance within this period. The car was diagnosed as having engine failure by the Kia mechanic specialist. Why I took my car to a dealership for repair? Well, upon purchase I was informed of its reasonable warranty on the engine (already at 89,000m) that was not honored after its $130 diagnostics stating it is in engine failure, and has zero resell value. The bill for repair would have run me, according to them, between $9-12k. Yes, I’d need a new engine, and they didn’t fail to mention I’d need new windshield wipers too. They so charitably informed me I could leave the car on the lot and they’d help me find a new used car to purchase. Second opinion later, and a whopping $10 bill, an engine specialist took not more than 80 seconds to determine my car was burning oil. An issue that doesn’t require the scrapping of an entire vehicle. Sure enough, my car has been running as smooth as the day I had purchased it. I called the dealership in question and they maintained that my car is in fact in engine failure and that they were aware it was due to burning oil...something they did not bother to put on the diagnostic write up or even bother to tell me. After allegedly knowing my car was burning oil, and had practically no oil, they let me take my car off of the lot. Thanks guys. After weeks of trying to resolve this, it seems they refuse to get back to me. More