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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.8
1,305 Reviews

1,306 Reviews of Price LeBlanc Lexus - Service Center

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August 21, 2024

Very courteous and professional service. Felt like I was in excellent hands the whole time. It was a very wholesome experience. More

by ROBERT_DOUGLAS1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Price LeBlanc Lexus responded

We are delighted to hear that you felt well taken care of, Robert! Thank you for your review!

August 21, 2024

My car was not washed and vacuumed as I had requested. Is that part of the service? More

by julianacutrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Burden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chouest
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Price LeBlanc Lexus responded

Thank you for bringing this to our attention, Juliana. We apologize for any inconvenience this may have caused. Our team never wants our customers to leave unsatisfied, and we'd like to speak to you more about your experience. At your earliest convenience, please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

August 19, 2024

My service experience was great and my service advisor was very helpful and informative about my vehicle’s needs. More

by KT22.EG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Bercegeay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Modenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to leave us a positive review! We are glad to hear that you had a great service experience with us at Price LeBlanc Lexus.

August 19, 2024

The organization is a well oil machine. Parts are pricey however it's a high end vehicle. Thanks for the service More

by Martha Moss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Price LeBlanc Lexus responded

We appreciate this feedback, Martha! Thank you for letting us know that your service was five stars.

August 19, 2024

The service department checked off that they had checked my battery and confirmed it was in good condition. However, my car wouldn't start less than two weeks later because of a bad battery. More

by DAB
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Aug 21, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your experience with us. We are very sorry to hear about the inconvenience caused by the issue with your battery. We take pride in delivering thorough and reliable service, and we encourage you to reach out to our Service Manager, Michael Hutchinson, at (225) 408-2205 so we can further assist you with your concerns.

August 18, 2024

Everyone is very friendly and helpful from drop off to check out. The wait is reasonable and comfortable. This is my 3rd Lexus and the Service is one of the reasons I have bought Lexus. More

by NONNAJEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Puhl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas DeLacerda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Burden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Marks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Price LeBlanc Lexus responded

We appreciate your continued loyalty as a valued Lexus customer! We're glad we could serve you well, and we hope to see you again for your next vehicle service!

August 18, 2024

Intermittent rattle from rear of car. Rear seat latch and spare tire adjustment Didn’t fix it. Had to wedge the spoiler and rear glass myself to stop it. Now I’m riding around with a wedg More

by John Veron
Recommend Dealer
No
Employees Worked With
Hannah Prahter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Price LeBlanc Lexus responded

We're very sorry to hear you're still experiencing issues with your vehicle, John. At Price LeBlanc Lexus, our service team takes great pride in our commitment to customer satisfaction. Please reach out to our Service Manager, Michael Hutchinson, at (225) 408-2205, so we can get these issues resolved.

August 18, 2024

Efficiency, courtesy and professionalism are 10s! Also timeliness and value are unbeatable. I am never disappointed. More

by kweaver1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Price LeBlanc Lexus responded

Thank you for your amazing feedback! This is the goal at Price LeBlanc Lexus: to provide you with a five-star experience.

August 17, 2024

I am very happy with the service received. However, this last visit was for a warranty issue related to the dashboard trim. It is holding for now, but took me 4 times to take it to the deale More

by RGVATEC75
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the service you received, but we also want to address your concerns regarding the warranty issue with your dashboard trim. Your satisfaction is very important to us, and we want to make sure you have a positive experience each time you visit, so we encourage you to reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

August 17, 2024

I always receive timely snd thorough service, and my calls promptly returned now with Sandy as my service agent More

by Youngk1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hutchinson
Aug 19, 2024 -

Price LeBlanc Lexus responded

Thank you for your feedback! It's great to hear we have a loyal customer in you! Thank you for choosing Price LeBlanc Lexus.

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