Price LeBlanc Lexus - Service Center

MISSY WAS AN ABSOLUTE JOY TO WORK WITH AND GOT ME IN AND OUT QUICKLY FOR MY SERVICE APPOINTMENT. OUT QUICKLY FOR MY SERVICE APPOINTMENT. More

Everything was good but I did not like fact that screen I use was not the same. It is showing tire pressure and I don’t know how to get it back to my original screen with the functions I use use was not the same. It is showing tire pressure and I don’t know how to get it back to my original screen with the functions I use More

Always a pleasure to go for service there. Purchased a second vehicle from them cause of excellent service. Purchased a second vehicle from them cause of excellent service. More

Quick service. I was able to obtain a loaner while my car was being fixed. I was able to obtain a loaner while my car was being fixed. More

Very courteous and professional staff, we were pleased with our service. We were expecting an oil change but didn’t realize it was only the 25,000 mile checkup. Would be nice if these service visits woul with our service. We were expecting an oil change but didn’t realize it was only the 25,000 mile checkup. Would be nice if these service visits would sync together with oil changes. More

Price LeBlanc Lexus, Baton Rouge, LA. This is a Price LeBlanc Lexus, Baton Rouge, LA. This is a long-written complaint. To sum up: Service was terrible, communication terrible, no return calls, Price LeBlanc Lexus, Baton Rouge, LA. This is a long-written complaint. To sum up: Service was terrible, communication terrible, no return calls, long hold time, inconvenience of being told repairs complete and were not complete. If you have time, please read. Car did not star on a Thursday night. Roadside assistance towed my Lexus RX 350 from Lafayette, LA to Baton Rouge, LA. CSR called Friday morning to say battery dead, would have new battery and one other 45000-mile recommended service competed by end of day Friday. Because I live over 60 miles away from the dealership, I needed to coordinate for a Baton Rouge friend to pick up my key before close of business Friday or Saturday. I would be driving into Baton Rouge, LA Sunday to pick up key from friend and car from dealership. Because of short notice engine trouble, I did not have a loaner. I left two voicemails Friday requesting a call back to figure out what time I could send my friend for the key. My friend was working her schedule around picking up this key. No return call Friday. Saturday morning I called at 9am asking for anyone to assist me with confirming car repairs completed and ready for key pickup. After being transferred 2- 3 times and holding for 30 minutes, I spoke to the CSR explaining I had been holding and left 2 messages yesterday with no callback. I explained I was calling to confirm repairs done, car ready and give credit card number. The CSR I was speaking to was the same person I left messages the day before with no call back. I asked to speak to the manager so I could quickly confirm, pay and move on with my day. This is 9:30am+/-. She put me on hold for several more minutes (maybe 10-15 minutes), then came on the phone thinking she was speaking to her manager explaining I was on the line, I was upset, and she did not have time to deal with my call. When I identified myself, she immediately hung up. By this time, I am extremely frustrated because all I need is to confirm car repairs complete, pay and move on with my day. I waited about 20 minutes and called the dealership again. My friend, waiting for me to confirm key ready for pick up. I receive a text stating car ready. I review invoice and notice an error charge. After a couple of attempts to reach the service manager, I finally was transferred to voicemail to leave a message. Service Mgr returned my call within about 30 minutes. By this time it’s 10:40am+/-. I review the invoice, service manager agrees error charge. He apologized for the lack of return call and lack of communication. My invoice did not clearly state new battery, so I asked twice if new battery installed, he says new batter installed. I send my friend to pick up key. I drive to Baton Rouge, LA from Lafayette, LA Sunday to pick up key and car. I get to dealership and cannot find car on the left side where it had been parked after previous services. I find car in the rear of the building, no courtesy wash (last service there was no courtesy exterior wash - manager confirmed all service calls for courtesy wash). Open car door to find parts on front passenger seat. Try to start and have messages and constant clicking with power failure. Repairs not complete. I get in friends car to be driven back to Lafayette, LA with no car to travel to and from work. More

Trey with technology helped me Bluetooth my phone in no time Trey with technology help me Bluetooth my phone in my car and he did it in no time great service very well mannered great experience Trey with technology help me Bluetooth my phone in my car and he did it in no time great service very well mannered great experience More

Excellent service from Gwen,IT representative I have to compliment Gwen, the IT representative who patiently set up the bluetooth in our Lexus on June 6,2018. She went above and beyond helping thi I have to compliment Gwen, the IT representative who patiently set up the bluetooth in our Lexus on June 6,2018. She went above and beyond helping this technologically challenged customer and considerable time and patience with us. She did a remarkable job with great success ensuring that we could safely use our phone while driving! Jonathan Chouest also deserves accolades in handling our service request. Great experience all around! Tena & Mike(Walter) Anderson More