Price Ford Lincoln - Service Center

Price Ford Lincoln in Port Angeles WA. 49,000 miles 2018 F 150 I have purchase 7 vehicles (personal & business) over the years from this location. The service department has not been ver 49,000 miles 2018 F 150 I have purchase 7 vehicles (personal & business) over the years from this location. The service department has not been very kind to us. We have a 2018 F150 that had a known defect in the motor causing Ford to recommend replacing the motor. Rob at the service department was not easy to work with as this inconvenienced his department due to the back order of parts. This whole interaction forced us to buy another truck as the replacement was going to take 6 months. Ford said replace the motor but Rob insisted that was unreasonable and told me a short block would be the solution. He pressured me for day's. I opened a case with Ford. I discussed the warranty moving forward seeing as they totally disassembled the motor and Rob told me he could not warranty it beyond the factory warranty. Now this same truck has a "clunk" when you start it. It did not have this before. Rob took it in and said they could not find a problem. He charged me $206 for this while the truck is still under warranty. I video recorded the problem and took it back in. They said they definatly hear the problem and worked on it for multiple days. They said the clunk is normal now. I told them it was not there before they worked on it and I wanted a refund of my $206 and documentation about the sound. Rob got very upset with me. He interupted me and said someone is going to pay for this. He told me he cannot charge Ford so I get to pay for it. I advised him the truck is under factory warranty and they had done major work to the motor. I asked him to give me my $206 explanation for the problem and he was even more upset. I asked him how I address this issue moving forward and he said Price ford is a Private company and does not represent Ford. I should call Ford instead. I am done with this service department and will take my business else where. Thank Rob for this Ford Bob Jensen. Port Angeles More

The best in the Pacific Northwest. Communication and attentiveness are key qualities possessed by Price Ford. Communication and attentiveness are key qualities possessed by Price Ford. More

First time for valet service— SO great ! Thank you for this service; helps when we both are unable to come to the service shop Thank you for this service; helps when we both are unable to come to the service shop More

Friendly service writers. However they said everything looked good. Rotated tires etc and then handed my the paperwork to the cashier. The cashier then told my wife the price However they said everything looked good. Rotated tires etc and then handed my the paperwork to the cashier. The cashier then told my wife the price and my wife gave her our credit card. They didn’t tell her there was a 3%charge for using a CC. And then when we got home the next time we turned our car on it came up saying our washer fluid was low. The coupon included topping off all the fluids. Not good. I would recommend d them if you have a ford bit don’t say you do all cats but don’t do everything More

Exceptional customer service! When I come in to have my car serviced, it is done quickly and efficiently. When I come in to have my car serviced, it is done quickly and efficiently. More

Always positive experience! Great quality workmanship and professionalism. Upfront detailed description of work & pricing. Everyone who works there is friendly and helpful. Hig Great quality workmanship and professionalism. Upfront detailed description of work & pricing. Everyone who works there is friendly and helpful. Highly recommended! More

Super accommodating, very helpful with getting my truck serviced and the service plan in place. Really friendly and quick.. serviced and the service plan in place. Really friendly and quick.. More

Service appt. Oil change and problem with TPMS. Oil change handled efficiently and they expedited getting me in. TPMS problem not resolved, but alternate actions s Oil change and problem with TPMS. Oil change handled efficiently and they expedited getting me in. TPMS problem not resolved, but alternate actions suggested More

It is clean and organized. Great customer service. Service advisor explained everything and showed me worn parts and dirty fluid photo. Great customer service. Service advisor explained everything and showed me worn parts and dirty fluid photo. More

Fast, efficient, friendly! !😊Very pleased with this dealership. We bought our car there a year ago n had it serviced today. Both experiences were awesome! !😊Very pleased with this dealership. We bought our car there a year ago n had it serviced today. Both experiences were awesome! More