Preston Volkswagen - Service Center

They honestly take the headache out of buying a good quality car and most importantly the headache of routine service!! I wouldn't shop and go any place else!!! - Todd R.N. quality car and most importantly the headache of routine service!! I wouldn't shop and go any place else!!! - Todd R.N. More

This review is for the Preston Volkswagen in Boardman. My husband took our 2010 Volkswagen Jetta TDI in for some services. When we picked up our vehicle my husband lifted the hood of the car to make sure eve husband took our 2010 Volkswagen Jetta TDI in for some services. When we picked up our vehicle my husband lifted the hood of the car to make sure everything was fine and immediately noticed that the engine cover on our car had been cracked. It was not cracked when we brought it in for service. My husband went and got a technician to show him it was broken. A message was left with the manager. The manager refused to replace it because the technician said that he did not break it. So we contacted the general manager of the store and he also refused to replace this. This is a $200 replacement. Therefore, we then contacted Bobby Preston who also refused to have this part replaced. I think it is sad when businesses run like this. I will never do any business with any Preston dealerships. I will let everyone of my family and friends now that they have poor customer service relations. Additional comments regarding separate problems on the same car: The rear center console would not fold down properly (it sticks in the shut position) and a door seal was coming off of 1 door. Preston VW attempted to fix the door seal, but it is still falling off in several places around the door. I called the service manager about the door seal the next day, but he argued with me, claiming I maliciously separated the door seal in several spots to point blame at them. They refused to fix the rear center console claiming that if you pull up and out, the console folds down properly. I then demonstrated the center console problem to the service manager. He started pulling up and out with all of his might, separating some of the threads on the upholstery, and got the center console to fold down, as I watched. When I stated that this was excessive force, and something was still wrong in the hinging mechanism, he then claimed that it didn’t work properly because I bent part of the upholstery 18” away from the hinge, which thereby rendered the hinging mechanism inoperable. I’m not sure how a person can “bend” upholstery, much less affect the hinge 18” away; seems absurd to me. I disputed him, and approached the store’s general manager. I also noticed that the center console now doesn’t close all the way (when it does work on rare occasions). I look for honesty, integrity, and fairness when I seek service from any service-related industry. When I approached the general manager, I found none of these. I was accused of fabricating slanderous lies against the technician and dealership, trying to gain a free hand-out for pieces that I allegedly sabotaged on the car (inoperable rear center console that now doesn’t close all the way and door seal that is still falling off). I do not recommend any Preston car dealerships to anyone. Their service is terrible and without integrity. The unfortunate attitude appears to trickle down from the very top of the hierarchy, Mr. Bobby Preston, who also refused to help. This attitude is apparent in Rick Giordano's reply to this post. At least 80% of his reply is incorrect and misleading as to what actually happened. I still have every receipt, old emails, phone call records, and letters mailed to and from the previous dealership personnel as well as the manufacturer, which would prove him wrong. But his reply is obviously ignorant of the car's complete history; he fails to realize what we've dealt with having this car. The car has some substantial engineering faults; we've also had several problems with substandard work from technicians. The previous dealership owners/managers were fully aware and empathetic of these things. Bobby Preston and his management team are entirely ignorant of it and unwilling to assist. More