Preston Superstore

Truck shopping I went to Preston Ford because I was interested in looking at one of their new Ford trucks.I saw online that Preston had a lot of goo I went to Preston Ford because I was interested in looking at one of their new Ford trucks.I saw online that Preston had a lot of good reviews , thats why i picked that dealership. I was greeted at the door by Greg Chismar. He was very nice he took time to walk the large inventory on their lot . I never felt rushed. I chose the truck for the test ride ,he explained all the features made the test very pleasant .Preston gave me a fair amount on my trade. I bought a 2017 f 250 xlt. Its great . I highly recommend Preston Ford they are friendly and courteous . Greg called me two days later checking on me and my new truck Bill Conti More

Poor workmanship in service center, car may now be unsafe. I am very disappointed with Preston’s service dept. I had a beak line fail on low mileage car. The service dept. showed 3 1/2 hours to replace break I am very disappointed with Preston’s service dept. I had a beak line fail on low mileage car. The service dept. showed 3 1/2 hours to replace break line to rear of car. Service dept did not replace with factory parts a pre bent steel break line with new fittings. They used easy bend break line and reused break line fitting from old break line. Replaced break line was not attached to the frame of the car they used 1 plastic tie attached to the gas line to hold new break line in place. New break line is now loose and can rub on the fuel line and frame causing failure in the future. Old break line was not removed still attached to the frame of the car. Charged for the full 3 1/2 hour job but only did 1/3 of the work. I returned to service dept. after the drive home when break peddle went to the floor. Told me it also needed a master cylinder for the breaks, after 5 more days in the service center I was told car did not need a master cylinder breaks were normal. Breaks are now normal but in the future will the newly replaced break line rub a hole and fail when I use the breaks or rub a hole in the fuel line causing a fire. When I use a dealer service dept. I expect top quality work, top quality parts; this is not what I received. My bill showed total of 4 1/2 hours for labor at $98. per hour should be $441. was charged $500.15 for labor, Preston's math for the labor is off by $59.15. More

Service of my Ford Fusion by David Ludlow The performance for my 15,000 mile service on my 20.16 Fusion was started at exactly 11 am, which was the scheduled time. David Ludlow, my service ma The performance for my 15,000 mile service on my 20.16 Fusion was started at exactly 11 am, which was the scheduled time. David Ludlow, my service manager, explained the tasks to be performed and the expected time of two hours to be completed. It was exactly hours and 3 minutes when the vehicle was ready, washed and in the drive-away zone. Very efficient!!!! Also I might add that I live in Euclid so it is a 36 miles drive to get excellent service. More

Great buying experience Wasn't sure if I was going to buy a car but had a couple models in mind. They took the time to let me look and drive them. Absolutely no pressure at a Wasn't sure if I was going to buy a car but had a couple models in mind. They took the time to let me look and drive them. Absolutely no pressure at all. When I decided to buy I had a few odd requests and they met them. I feel I got a fair deal from them and would recommend them. More

Excellent service Not only did you complete the service as requested you noticed a need for the air cleaner to be replaced. I also want to thank you for helping us get Not only did you complete the service as requested you noticed a need for the air cleaner to be replaced. I also want to thank you for helping us get the car done early. I called and asked if my car could be done early as we had a sudden family emergency that required I travel out of town suddenly. You responded and got the car done in record time! Thank you! Lyle More