Preston Hood Chevrolet Inc

Odometer rollback fraud I bought a Chevrolet Tahoe in November 2014. When I went to trade it in, car fax said the odometer was rolled back 2 times. I have since received a re I bought a Chevrolet Tahoe in November 2014. When I went to trade it in, car fax said the odometer was rolled back 2 times. I have since received a revised car fax that says everything is great, but I still had to replace a part on my vehicle that goes bad with high mileage. I have been trying to get Preston Hood to pay my truck off. The final word I received from Preston Hood was if I couldn't pay any more money than the limit I told them, they couldn't help me. They also said they would not pay my car off, but I was welcome to come in and get an estimate of what it was worth. I have involved the Federal Odometer Fraud division, the state Odometer Fraud Agency, and any one I can think of that may be able to help. I will call my representative sometime this month. I feel they need to rectify the dishonesty from 2 years ago. More

Awesome sales team! Stephanie was our sales woman for our GMC and she put up with my husband and I's indecisiveness for quite a long while! She gave us a great deal, was Stephanie was our sales woman for our GMC and she put up with my husband and I's indecisiveness for quite a long while! She gave us a great deal, was welcoming, professional, and friendly. She even sent me a hand written birthday card in the mail from Preston Hood! Super sweet gesture! Appreciate their service! Definitely go see Stephanie! She's awesome! More

BEST Dealer in the Area If you want a professional relationship with a dealer, in which YOU are their most precious commodity Preston Hood is the dealer for you. I have dea If you want a professional relationship with a dealer, in which YOU are their most precious commodity Preston Hood is the dealer for you. I have dealt with ALL the high-end car dealerships in the area and was never treated better than @ Preston Hood. I have purchased over 125 NEW cars to date and NEVER have been more appreciated than @ this dealership. More

Online Scam Worked an online deal for a new 1500 pickup? Web page showed $5800 discount (16%). I received online confirmation of the deal and arranged an appoint Worked an online deal for a new 1500 pickup? Web page showed $5800 discount (16%). I received online confirmation of the deal and arranged an appointment to test drive and do paperwork. Unfortunately, when I arrived at the dealership, I was told that the online special would not be honored. Dealer blamed it on GM. Claimed GM controls the web site and refused to honor the deal that I had written online confirmation of. Utilmately, dealer price was $1000 over confirmed online deal. I would not make this $30k purchase at this dealership if it was the last dealer on earth. More

body shop doesn't know how to fix car My car got accident last year. I took my car to the shop. John who is employee at the shop promised me to fix my car back to before accident. The shop My car got accident last year. I took my car to the shop. John who is employee at the shop promised me to fix my car back to before accident. The shop kept my car almost 2 months to fix it !!! When I came back to pick up my car. I noticed my car gas tank was almost empty. I remembered I filled up my car gas tank in the morning at Walmart in Navarre, then in evening I got accident. I didn't understand what they did with my full gas tank ??? Under hood white powder was every where. Headline was wobble with slight touch. I told John. He refused until I showed him their clumsy work. Then he admitted it. The shop kept my car another week to fix it. I didn't understand why it took the shop so long ??? I thought everything would better after a week long. I disappointed again when I came back to pick up my car. The headline installed not flush with body. I told John that moisture could get inside the headline easily. But he smarted mouth. And after a couple days I had to take my car back to the shop. I remembered I took my car back and forth with the shop 3 times. They kept saying they fixed it. I believe they did not even touch my car. What I got every time I came to pick up my car was their excuse "that all we can do". I thought if they could not fix it. Then let Miracle Strip Shop or other professional shops in Fort Walton Beach city to help them out. I didn't understand how Chevrolet company certified this shop. I believe this shop only bring bad Chevrolet image to customers in the city. My advice to anyone got unlucky day like me, then don't ever take your car to this shop. Their technicians are very armature, their work is very clumsy, and un-talented. AVOID, AVOID this dealer shop. More

Do not prepay for anything! We prepaid for an oil change and then sold our car. They would not put that money towards our next oil change on our other vehicle. We feel like they We prepaid for an oil change and then sold our car. They would not put that money towards our next oil change on our other vehicle. We feel like they stole money from us. I have bought 2 cars and had my service done here for 10 years. That ends today. I am ready to buy a new car in the next few months. But not from them. My loyalty ends here. You can't steal from me and expect loyalty. Stephanie Lucas More

Best Service! Had my 2016 Silverado spray in bed liner done and it looks awesome. Phillip Prisco, was so professional. He took special care to do a masterful job a Had my 2016 Silverado spray in bed liner done and it looks awesome. Phillip Prisco, was so professional. He took special care to do a masterful job any dealer would be proud of. Truck was detailed and ready to go when promised. Great job, Phillip! More

Great Service My '15 Corvette was serviced at the dealership and I met Mike Albright, a new advisor in the service department. He was friendly and provided great s My '15 Corvette was serviced at the dealership and I met Mike Albright, a new advisor in the service department. He was friendly and provided great service during my visit.. I look forward to working with Mike in the future. He certainly encourages me to use Preston Hood in the future. More

Mike Albright's Unsurpassed Customer Service I had my 2011 Equinox serviced at the dealership on Fri, and was introduced to Mr. Mike Albright, a new advisor in the service dept. He was exception I had my 2011 Equinox serviced at the dealership on Fri, and was introduced to Mr. Mike Albright, a new advisor in the service dept. He was exceptionally friendly and gave me undivided attention during my visit. I have experienced many advisors at various dealerships, however, he makes you feel that your car and your time are valued. I look forward to working with Mike in the future. His attention to his customers will certainly encourage loyalty and a greater possibility for making their next purchase with Preston Hood. A job well done--thanks Mike! More

Customer Service I recently purchased a 2014 Chevy Silverado from Preston Hood. Due to a late night purchase the truck had not been detailed. In addition, there were a I recently purchased a 2014 Chevy Silverado from Preston Hood. Due to a late night purchase the truck had not been detailed. In addition, there were accessories agreed upon while making the sale that needed to be installed. I agreed to return to the dealership at a later date for installation. Upon arrival this morning, I expected my accessories to be installed, the truck to receive a full auto detail and to have an additional key made as discussed at the time of purchase. The accessories; step rails; were installed without a problem. When paying the bill, the dealership proceeded to charge me $53.00 for a cut key. Apparently, this day and age, spending roughly $40,000.00 only gets you one key even though I submitted two upon trading my truck into the dealership. This is absurd! In addition, after paying for the key I walked out to my truck and realized they had not even touched the inside of the truck. There was still dirt on the floor mats from earlier that morning. As you can imagine, I was not pleased. Preston Hood Chevrolet has not only lost a service contract but also a lifelong Chevy customer. Doesn't anyone believe in customer service anymore? More