Preston Ford Lincoln - Service Center

The service department totally misdiagnosed my minor transmission issues as a bad clutch plate that they had in stock and would cost $2500. Another dealer put on a new transmission control module covere transmission issues as a bad clutch plate that they had in stock and would cost $2500. Another dealer put on a new transmission control module covered under warranty that corrected the issues. When you go to Preston Ford for service, get a second opinion ALWAYS. More

The Preston Ford Service department is a RIP OFF!!I took The Preston Ford Service department is a RIP OFF!! I took my 2009 Ford Escape in for brake booster. A skilled mechanic could replace it in 1 hour bu The Preston Ford Service department is a RIP OFF!! I took my 2009 Ford Escape in for brake booster. A skilled mechanic could replace it in 1 hour but Preston has to charge 3 hours labor which I find totally absurd!! No more than 2 hours labor would of been plenty. I talked to Carol the Service manager and all she could say was I didn't say we were the cheapest. I will never deal with Preston again. I wouldn't even gave them 1 star but you have to put in something. I am in market for new car but it won't be from any of Preston's dealership. Would not recommend them to anyone. More

Service dept stood up to a very sersuspension problem took control of. repair would not release truck until repair was completed very honest and professional staff thanks Tony Roberts took control of. repair would not release truck until repair was completed very honest and professional staff thanks Tony Roberts More

Don't go back My name is Grady Wilson I have sent at least 25 to 30 people to this dealership and all of those bought new vehicles. My family has purchased 8 new My name is Grady Wilson I have sent at least 25 to 30 people to this dealership and all of those bought new vehicles. My family has purchased 8 new vehicles from this dealership. I have had an issue with my last truck and they don't want to help. Fumes in the cab I had to take it to Pohanka in Salisbury to help me To all of the people that I have sent there DON'T GO BACK More

I went here to get a remote start system installed for a I went here to get a remote start system installed for a vehicle I have. I order that and two other things over the telephone and they took about o I went here to get a remote start system installed for a vehicle I have. I order that and two other things over the telephone and they took about one week to come in. I was able to schedule an appointment for the next Monday to be able to have it installed. I got there and everything went well until they told me they needed two keys to program the system. I don't know about other people, but I don't keep two keys in the automobile. I had no choice but to let them cut a new one, otherwise it would've been 90 minutes back home and 90 minutes right back to the dealership. The installation was a lot faster than I was quoted, so I was pleased with that. However, I was not pleased that they charged me $170 for a key and $30 to program it. They didn't give a remote, just the key. Even worse is it says Ford on it, instead of the Lincoln symbol. The labor cost was fine, but I did not like that they force an extra $200 out of me. When I spoke with the person who scheduled the appointment, he did not mention to bring two keys. Had I known that, I obviously would've brought the extra key and saved the $200. They may have gained that money, but they've lost six potential customers (my family and me). I will never go to this dealership for anything ever again and will be informing all friends and other family of their horrible business practices. More

My 2010 Ford Edge body work from a minor accident as well as a normal service check. After the insurance company was advised that I would take car to Preston Ford where I purchased vehicle, the next call I r as a normal service check. After the insurance company was advised that I would take car to Preston Ford where I purchased vehicle, the next call I received was from Cherrita Cox of Preston who was pleasant, organized and helpful. About a month later, I called Cherrita to schedule a time and she had a rental car(paid for by insurance) waiting when I arrived. When the repair was taking longer than planned and threatening an scheduled out of town appointment, Cherrita expedited the job. Cherrita was always on top of the situation and made sure I was advised immediately. She even read ny manual to explain to me how to correct a problem I was having with my radio. Well Done: Give her a bonus!!! // Jay Schwartz More

This might appear a bit peculiar to you, but...I spent the most awesome day on Thursday the 24th of March at Preston Ford. I can honestly say that I departed from there about 6 hours later with more than the most awesome day on Thursday the 24th of March at Preston Ford. I can honestly say that I departed from there about 6 hours later with more than I had brought with me, emotionally and physically; 2 new tires. They had to order the tires I needed and I decided that I would rather wait than come back at another date. The people there are friendly and courteous from the mechanics to the sales people and to the office personnel. I might even say that when lunchtime came around they asked if there was anything that they could get for me. I read,sat and observed, and met many beautiful and varied neighbors; a buffet of people walked through their doors,and Preston Ford dealt with all of us in the same manner......GRACIOUSLY. Next new vehicle of course, Preston Ford. So happy that they are our neighbor. Thanks again, Antonia Jennings More

I brought my car in to Preston Ford for service, and I was deeply impressed by my experience there. The staff was extrememly knowledgable about my car, they treated me with professionalism, and I was ast was deeply impressed by my experience there. The staff was extrememly knowledgable about my car, they treated me with professionalism, and I was astounded by the customer service that they showed me: I truly felt that they were not satisfied until I was satisfied. I have never experienced customer service like this before. For this reason, I will only take my car to Preston Ford in the future. More

Brandon Hoffman was one of the best and hostest salesman I have ever had the privelage of working with when purchasing a new vehichle. I would never go to anyone else and would consider purchasing a vehichl I have ever had the privelage of working with when purchasing a new vehichle. I would never go to anyone else and would consider purchasing a vehichle from Brandon even if he worked for another company or dealership. You have a tride and true employee when it comes to this man. He is the type of person in which everyone wishes to deal with when making a purchase of this magnatude. More

Great customer service! After I found out that I needed some brake work done and shared with them my personal situation they offered me a great discount. YIt is great to know that not only is your vehicle some brake work done and shared with them my personal situation they offered me a great discount. YIt is great to know that not only is your vehicle cared for but also you as a person. Thanks for being there! You have a great group working in the customer service dept.! More