Preston Ford Lincoln

Deceitful Went to purchase a uses truck, ready to buy. The truck was listed online at 23k. The deal was slide across the table to me at 27k and was told this wa Went to purchase a uses truck, ready to buy. The truck was listed online at 23k. The deal was slide across the table to me at 27k and was told this was their "no haggle" price. I explained to the salesmen the online price and the manager subsequently pretended they were looking at another "database" . It was obviously they tired to dupe me. They then pretended the new price was the true "no haggle" price, unwilling to negotiate. Was also told it didn't matter to them as their cars have always sold at top price at auction lol It was clear they had no time for the "little guy ". Go elsewhere where they atleast pretend your sale is important. More

Don't go back My name is Grady Wilson I have sent at least 25 to 30 people to this dealership and all of those bought new vehicles. My family has purchased 8 new My name is Grady Wilson I have sent at least 25 to 30 people to this dealership and all of those bought new vehicles. My family has purchased 8 new vehicles from this dealership. I have had an issue with my last truck and they don't want to help. Fumes in the cab I had to take it to Pohanka in Salisbury to help me To all of the people that I have sent there DON'T GO BACK More

Preston Ford has a culture of bad customer service The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it. The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it. When you look back on what upsets us with Preston Ford and their horrible post sale customer service, it is totally at odds with their behavior while they are making the sale. We looked at the truck and then went to check out a few other dealers. In the period of the hour that we were gone we got more than 10 calls, some from Selbe and some from Chris Marks, the GM. Funny, how they had the time to make all those calls in the lead up to the sale but for a question and concern that I had after we drove it off the lot, no one seems to have time to make a return phone call . I 'reached out, then reached out again...then reached..you get the point, no one is calling me back. Funny how they ask for all your info to stay in contact as the sale is going down but must lose it very quickly after you drive off the lot! My advice would be to say Buyer beware- the culture of bad customer service begins with their VP, David Wilson, whom I called several times asking for a return phone call. He is the one that actually sent us the email inviting us to call him PERSONALLY should we have any questions... Hmmm. I would tend to think he may have never got the message except that I know he did, I talked with his assistant. Oh well...We came home with a beautiful truck, but along with that it would have been so sweet to not only say we had a great buying experience, but also that Preston had wonderful customer service after the sale, which they do not and that is important for the longevity of a dealership. You can get away with crappy post sale customer service for awhile but most of us are smart enough to get burned once and move on. We know there are too many good dealers that offer tremendous post sale customer service. Preston Ford was just not one of them in our case so buyer - Beware! More

Cant trust this dealer when buying a new vehicle I was mislead and lied to in order to get the sales price down to close deal during negotiations This car dealer used whatever means necessary to clo I was mislead and lied to in order to get the sales price down to close deal during negotiations This car dealer used whatever means necessary to close me on the car sale with no regard at all for false, misleading or factual omissions. They lied about the terms of financing, they sold me a service contract that made no sense after I took the time to read the terms, they charged me to get new plates when all I needed to do was transfer my old tags and numerous people up and down the sales experience said things to me that were not accurate as a way of overcoming my objections. To make matters worse, they tried to talk me into giving them a perfect rating on my Ford motor survey when it arrived, regardless of how I really felt. This dealership can't be trusted and the ownership should consider cleaning house if they want this to change. More

Great experience at Preston Ford The whole process was quick and enjoyable also helps when Preston has the best price too! I get all my service done at Preston as well! The whole process was quick and enjoyable also helps when Preston has the best price too! I get all my service done at Preston as well! More

The best dealership to deal with!! I have bought multi vehicles from Preston and they are without a doubt the most customer friendly place to do business with. From the delivery of a ne I have bought multi vehicles from Preston and they are without a doubt the most customer friendly place to do business with. From the delivery of a new vehicle to service what they tell you will be done is done. Dealing with them is like dealing with family. More

Great experience workers are top notch and had exactly what I wanted in stock no waiting around while they search for a truck that fits me. workers are top notch and had exactly what I wanted in stock no waiting around while they search for a truck that fits me. More

Great Experience Got the car we were looking for for cheaper then we expected. Great warranty and sales man Richard made the experience easy and forward. Would recomm Got the car we were looking for for cheaper then we expected. Great warranty and sales man Richard made the experience easy and forward. Would recommend More

gene scott I first wrote a review that was bad for Preston ford MR Preston called me to come in a see him I did he took care of me and bought the car back from I first wrote a review that was bad for Preston ford MR Preston called me to come in a see him I did he took care of me and bought the car back from me so I could pay for my dads funeral thank you More

Don't buy from this Dealership!!!!! This place is so cut throat! I will NEVER as long as I live purchase another vehicle or even recommend anyone to purchase a vehicle from this dealersh This place is so cut throat! I will NEVER as long as I live purchase another vehicle or even recommend anyone to purchase a vehicle from this dealership! I have never been treated so poorly in any way of customer service before. I had a vehicle that was at another dealership (same dealer, just another location) so I asked if the vehicle could be brought to my local dealership as I was very interested in purchasing this vehicle. The dealer went & picked up the vehicle & brought to local dealership for me. Had inspected & cleaned & had an appointment to go look at & do paperwork, as I was very certain that I would purchase. Well I got to the dealership & meet my salesman who advised another salesman had let someone take for test drive. Well as I waited the gentleman that test drove came back & advised he wanted to purchase. The salesmen all huddled together thinking of what to tell us. I don't blame my salesman whatsoever as he lost a sale as well. But WOW!! And after it all I learned that the gentleman who had purchased actually had the truck for 48 hours...so thanks to me getting the vehicle brought to local dealership, someone got a nice vehicle! Talk about cutthroat.....they tried to show us another vehicle but after that I had a bad taste in my mouth & wouldn't purchase a vehicle from them if they were last place on earth. No wonder how they make the TOP 100...by screwing people. Don't even care about customer service just about money! Not a way to do business.....Shady shady shady!!! More