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Preston Chrysler Dodge Jeep Ram - Service Center

New Castle, PA

4.1
159 Reviews

159 Reviews of Preston Chrysler Dodge Jeep Ram - Service Center

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June 20, 2023

Took two day to change 16 spark plugs because they were waiting on parts because they didn’t have the spark plugs on hand even though the service was scheduled more than 14 days earlier. Unacceptable! More

by Jeff Wood
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Matthew Colella, Jamie McDanel, Matt Erickson, Mike Roth, Stephen Conti, Nick Grazziani, Robert Moses, Brian Reiter
June 15, 2023

Great customer service. Waiting area clean and orderly. Work completed on time. Vehicle clean upon delivery. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey
June 14, 2023

The staff at Preston Dodge are top notch. They keep you well informed of what’s going on and are prompt in their work. More

by RVANCE614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ravi Amina, Mike Roth
June 14, 2023

Nick Graziani is wonderful every time I use Preston he is on top of it and gets me in and out! I will never go anywhere else! More

by KIM67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Grazziani
June 06, 2023

Stacey took excellent care of me during my visit . Everything was done in a timely fashion. More

by Spacesongs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Colella, Stephen Conti
June 03, 2023

I am very disappointed in there service. I bought the car two months ago and it has been in for service more than I have had the vehicle. They promise a rental and I have not gotten one on More

by bettyboop61598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricki Ferrari
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023

It was quick and staff were very nice. I had oil change and they checked for other things. More

by jan444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie McDanel
May 26, 2023

5 star says it all. Prompt, professional, done right the first time, friendly. Would not buy anywhere else. More

by DSENCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Peters, Mike Roth
May 09, 2023

Very happy with service. Always take care of us. Rick is the best salesman!!! This is the 2nd Jeep we have bought from him. More

by RHONDAHALL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Erickson
May 05, 2023

Employees very polite and its a nice waiting area. Gave a cost estimate befor doing repair. More

by M.WEYRICK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kosciuszko