Preston Chrysler Dodge Jeep Ram - Service Center

I took my Ram in for PA inspection and replacement of front left headlight that was filling with moisture. Kelly was outstanding to work with. I have worked with many very capable service personnel sin front left headlight that was filling with moisture. Kelly was outstanding to work with. I have worked with many very capable service personnel since I bought the truck new at Preston, but Kelly is at a level of outstanding in her job. Hopefully you also recognize that she is a great people person and knows what it takes to satisfy her customers. She was great to work with and I look forward to working with her in the future. She certainly knows what it takes to excel at her job and makes the dealership look even better. More

I didn’t have an appointment, but needed help quick. Stacy in Toyota service to the rescue!! She git me in without an appointment, and service was completed while I waited. Quick, efficient, courteous. Stacy in Toyota service to the rescue!! She git me in without an appointment, and service was completed while I waited. Quick, efficient, courteous. Total satisfaction. I was in and out in less than 90 minutes. Thank you. More

Service was easy and as planned. No issues as usual everything was done that I asked for and in good time No issues as usual everything was done that I asked for and in good time More

The service department does a great job. Especially Kelly!! Her customer service skills are tremendous, something that is hard to find today. I always appreciate how helpful she is and ho Especially Kelly!! Her customer service skills are tremendous, something that is hard to find today. I always appreciate how helpful she is and how well she communicates with me to let me know what is happening with my vehicle. More

My engine light was on. After checking it they found out that it was my gas cap. They also drove care around to make sure the engine light did not come back on. This was After checking it they found out that it was my gas cap. They also drove care around to make sure the engine light did not come back on. This was done in a very good timely manner. The cost of this was extremely reasonable. More

Kelly was awesome! She kept me informed throughout the process and was very personable. She even made sure my vehicles were washed before I picked them up! She kept me informed throughout the process and was very personable. She even made sure my vehicles were washed before I picked them up! More

Kelly makes this experience awesome! Very personable and empathetic to our needs.What a difference from previous people in her position Very personable and empathetic to our needs.What a difference from previous people in her position More

The salesman was very kind and helpful. He was recommended by the mechanic Frank Sari. Your staff and mechanics are the best. Thank you for your service. He was recommended by the mechanic Frank Sari. Your staff and mechanics are the best. Thank you for your service. More

service technician gives me a $900+ list of "recommended" items during my state inspection including 1) brake fluid flush$122.30, 2) complete drive-line fluid exchange $441.94, 3)change engine oil $24.95 ( h items during my state inspection including 1) brake fluid flush$122.30, 2) complete drive-line fluid exchange $441.94, 3)change engine oil $24.95 ( had done 4 months ago which they did low mileage, 4) repair leaking windshield washer hose $145.83 ( which neither the mechanic nor the service tech failed to state that it was a requirement for passing state inspection. He said I could think about it and fix later, it was just for my record.. They notify me an hour later (2 hours total), to say my truck was ready the service tech took my card for payment and said truck was outside. I went out and on the seat the Preston mechanic had a Failed inspection print out on my seat. I went BACK in and said you did not tell me any thing was necessary for passing inspection. The tech proceeds to blame the mechanic for not telling him. I said well then get it fixed. He says now there is no one available to work on it and for me to come back again that they did not have the part in stock ( when they initially told me "repair leaking windshield washer hose $145.83 " an hour before that they were prepared to do right then! I said, I am not coming back after the way Preston treats customers! YOU DON'T EVEN TELL THE CUSTOMER THE VEHICLE WILL NOT PASS INSPECTION UNLESS THEY PERFORM THIS REPAIR! ALSO; $145.83 to replace a $5.95 hose- close to an hour's work at $150/hr.? Vindictive, unscrupulous, lying service experience. I have been going there for years for my truck's inspections and recalls.- sleazy behavior.!!! More

Dealership said leaks in tires could not be repaired and tried to sell new tires. I then went to tire dealer for new tires they said my tires were too good to replace and fixed the leaks. I will not return tried to sell new tires. I then went to tire dealer for new tires they said my tires were too good to replace and fixed the leaks. I will not return to your dealership. . More