Preston Chrysler Dodge Jeep Ram - Service Center

The service department does a great job. Especially Kelly!! Her customer service skills are tremendous, something that is hard to find today. I always appreciate how helpful she is and ho Especially Kelly!! Her customer service skills are tremendous, something that is hard to find today. I always appreciate how helpful she is and how well she communicates with me to let me know what is happening with my vehicle. More

My engine light was on. After checking it they found out that it was my gas cap. They also drove care around to make sure the engine light did not come back on. This was After checking it they found out that it was my gas cap. They also drove care around to make sure the engine light did not come back on. This was done in a very good timely manner. The cost of this was extremely reasonable. More

Kelly was awesome! She kept me informed throughout the process and was very personable. She even made sure my vehicles were washed before I picked them up! She kept me informed throughout the process and was very personable. She even made sure my vehicles were washed before I picked them up! More

Kelly makes this experience awesome! Very personable and empathetic to our needs.What a difference from previous people in her position Very personable and empathetic to our needs.What a difference from previous people in her position More

The salesman was very kind and helpful. He was recommended by the mechanic Frank Sari. Your staff and mechanics are the best. Thank you for your service. He was recommended by the mechanic Frank Sari. Your staff and mechanics are the best. Thank you for your service. More

service technician gives me a $900+ list of "recommended" items during my state inspection including 1) brake fluid flush$122.30, 2) complete drive-line fluid exchange $441.94, 3)change engine oil $24.95 ( h items during my state inspection including 1) brake fluid flush$122.30, 2) complete drive-line fluid exchange $441.94, 3)change engine oil $24.95 ( had done 4 months ago which they did low mileage, 4) repair leaking windshield washer hose $145.83 ( which neither the mechanic nor the service tech failed to state that it was a requirement for passing state inspection. He said I could think about it and fix later, it was just for my record.. They notify me an hour later (2 hours total), to say my truck was ready the service tech took my card for payment and said truck was outside. I went out and on the seat the Preston mechanic had a Failed inspection print out on my seat. I went BACK in and said you did not tell me any thing was necessary for passing inspection. The tech proceeds to blame the mechanic for not telling him. I said well then get it fixed. He says now there is no one available to work on it and for me to come back again that they did not have the part in stock ( when they initially told me "repair leaking windshield washer hose $145.83 " an hour before that they were prepared to do right then! I said, I am not coming back after the way Preston treats customers! YOU DON'T EVEN TELL THE CUSTOMER THE VEHICLE WILL NOT PASS INSPECTION UNLESS THEY PERFORM THIS REPAIR! ALSO; $145.83 to replace a $5.95 hose- close to an hour's work at $150/hr.? Vindictive, unscrupulous, lying service experience. I have been going there for years for my truck's inspections and recalls.- sleazy behavior.!!! More

Dealership said leaks in tires could not be repaired and tried to sell new tires. I then went to tire dealer for new tires they said my tires were too good to replace and fixed the leaks. I will not return tried to sell new tires. I then went to tire dealer for new tires they said my tires were too good to replace and fixed the leaks. I will not return to your dealership. . More

The service I received was excellent and promptly provided. The staff in the service department was very kind to me. Kelly was very kind with updating me about my car. provided. The staff in the service department was very kind to me. Kelly was very kind with updating me about my car. More

Service is always quick and easy while I was there I also brought a new car good experience brought a new car good experience More

The service was fine but they charged for state inspection which were supposed to be free. inspection which were supposed to be free. More