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Preston Chrysler Dodge Jeep Ram
New Castle, PA
613 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs.
Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year.
In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise.
In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact.
If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 613 reviews
December 06, 2025
⭐ 1-Star Review ⭐ Consumers, please be aware. I normally don’t leave negative reviews, but my experience with this dealership has been so consistently dishonest and frustrating that I feel obl I normally don’t leave negative reviews, but my experience with this dealership has been so consistently dishonest and frustrating that I feel obligated to warn others. I purchased an extended Fidelity warranty with my vehicle, and ever since then, every service visit here has been a headache. Despite having a nationwide warranty, the dealership repeatedly told me I could only get my vehicle worked on at their location and nowhere else in the United States, which is completely false. I verified this with Fidelity directly. This was clearly an attempt to box me in and control the charges — and it’s unacceptable. On three separate visits, they wasted my time, gave me the runaround, and still didn’t fix the issue. Each time, they pushed a $165 diagnostic fee even though I have a valid extended warranty that should cover diagnostics when the issue is related to a covered component. Instead of helping, they tried to scare me, upsell me, or inflate costs. What’s worse is that every time I asked simple questions about coverage or repairs, I got different answers depending on who I spoke to — none of which lined up with the actual warranty terms. It felt like they were hoping I’d just give up and pay whatever they asked. This dealership has shown me: ✔ Misleading information ✔ Pressure tactics ✔ Zero accountability ✔ A complete disregard for customers’ time I strongly recommend that anyone with a warranty double-check everything they tell you. Call your warranty company directly. Don’t take their word for anything. I will not be returning, and I hope this review helps someone else avoid the same experience. More
by AHERDMAN13
Verified CustomerEmployees Worked With
Kelly and Mike
December 03, 2025
Rick Ferrari made it quick and easy in the purchase of my new truck. Highly recommend Preston’s !! new truck. Highly recommend Preston’s !! More
by JFOGEL1279
November 18, 2025
I had Fast and courteous service. The front desk was very accommodating during my service time The front desk was very accommodating during my service time More
by RUSSICK200
Employees Worked With
November 01, 2025
Preston CDJR has been helpful in every step of the process. They always do what they say. process. They always do what they say. More
by bob.cuffman
September 25, 2025
It always has been a great team to deal with at this dealership. Polite, Attentive. dealership. Polite, Attentive. More
by ToyotaHappy
Employees Worked With
September 09, 2025
Great service, very helpful and met my needs. Full tank of gas when I left. Full tank of gas when I left. More
by GRS0
September 07, 2025
Great customer service. The staff was very pleasant and friendly. Kept me informed about the status of the work being done on my car The staff was very pleasant and friendly. Kept me informed about the status of the work being done on my car More
by PDEEP921
Employees Worked With
Service Department
