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Preston Chrysler Dodge Jeep Ram
New Castle, PA
591 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 591 reviews
June 13, 2025
I was disappointed in the service. The truck I bought had only one key. the salesman said there was two keys, all 4 tires was low on air, and the gas tank light was on when I left the The truck I bought had only one key. the salesman said there was two keys, all 4 tires was low on air, and the gas tank light was on when I left the lot. There were two door dents on the passenger side that the salesman said that they could have their service people fix.as of today I haven't heard from them More
by POLICE0
Verified CustomerEmployees Worked With
RYAN
June 03, 2025
The whole staff was awesome but a shout out to Ty and Bill Rogers and Laura!! 2nd Vehicle we've bought from Ty!! Bill Rogers and Laura!! 2nd Vehicle we've bought from Ty!! More
by NORM.REBADOW
May 29, 2025
I made an appointment. The desk attendant was courteous, prompt and knowledgeable. My wait time was reasonable. I did wait at the dealership for my service to finish The desk attendant was courteous, prompt and knowledgeable. My wait time was reasonable. I did wait at the dealership for my service to finish More
by deadheadgs
Employees Worked With
May 17, 2025
Service team did a great job communicating with me and working through issues to get my problem resolved working through issues to get my problem resolved More
by TLYDENJR
Employees Worked With
May 15, 2025
I am extremely disappointed with my service experience at Preston Chrysler Dodge Jeep Ram. My vehicle was in the shop for over a month for a camshaft repair that required multiple attempts. Parts were missin Preston Chrysler Dodge Jeep Ram. My vehicle was in the shop for over a month for a camshaft repair that required multiple attempts. Parts were missing or improperly reinstalled, a tool was left in the engine bay, and the vehicle stalled shortly after final pickup. Despite being told the truck was inspected, I found multiple issues myself. While a few staff members were courteous, the overall quality of the work and attention to detail were unacceptable. I won’t be returning. More
by RJR38148
Employees Worked With
Mechanic was not listed
May 12, 2025
The service team was great, they thought my Ram may need to be there for two days due to a large recall. They kept me in the loop the whole way in case I needed to pickup a rental they would provide. They f to be there for two days due to a large recall. They kept me in the loop the whole way in case I needed to pickup a rental they would provide. They fortunately got all the work done and gave it a wash before the end of the day. More
by ANDREWIUREY
