Prestige Volkswagen - Service Center

Terrible service technicians which is a result of inept management. Will not be back after 6 months of back & forth problem solving. Terrible, terrible service technicians!!! Not sure they know how to com management. Will not be back after 6 months of back & forth problem solving. Terrible, terrible service technicians!!! Not sure they know how to comprehend a service order, respect the owner’s vehicle and, most importantly, fix the problems. As a matter of fact, they don’t always fix the initial problem. It’s been our recent experiences over the last 6 months that they create more problems after the fix. Example- we brought our Atlas in this week to have the brake and transmission fluid replaced, battery checked for capacity, and replace the window switch plate that was broken by the service tech last week in the process of them fixing a window switch they broke prior to that appointment. Today, Sunday 7/14/24, 2 days after picking up our Atlas from the above stated repairs, we have a dead/discharged battery. We drove the car home from Prestige VW on Friday and hadn’t driven it since. We are exasperated with the service department at Prestige, to say the least. I’ve given 1 example representative of the other problems we’ve encountered this year, some solved, others not (seat cooling fans and bad emergency detection sensors). We will NOT be back to Prestige and plan to take our business to another VW dealership with the hope we will receive better service. VW Corporation overall is not living up to its former great quality vehicle and service so these problems are likely occurring from the top down of the corporation and the top down of the individual dealership. You all are failing the customer, especially at the rates we’re being charged. $637 to have the fluids changed and the battery checked- NUTS!!! More

Service manager tried to deceive me actually three times. Firstly, he said that the spare key's price is $250+programming, which is not true. It costs $191+prgrmn'. Secondly, when he already was programming Firstly, he said that the spare key's price is $250+programming, which is not true. It costs $191+prgrmn'. Secondly, when he already was programming the key for more then 1.5 hours, he came back to me and said that i should pay additional ~$150 for battery replacement, otherwise he can't complete programming. I said that I'll be back for programming other day with my battery already replaced. Then he said that if i replace the battery myself or other place I should pay for programming twice: for his unsuccessful attempt today, and for second trial when I am back. I couldn't believe his words. I asked him: really, you guys charge people for services which were not actually provided? he answered: we normally do so. I asked second time: do you really want me to pay for what you didn't do? He was back in a minute and said that they used different source of energy to complete programming. BTW, it took only another 10 minutes. I can infer that then he realized he can't cheat further, the service was done faster and properly. I added two stars because I finally have my key. However, I will never go there again. And I strongly recommend never go there if you expect honesty and decency from your dealership. More

Arrived with full intention to purchase with a pre approved loan from bank. Told sales and finance associates I did not need or want to finance through the dealer. With complete disregard to customer approved loan from bank. Told sales and finance associates I did not need or want to finance through the dealer. With complete disregard to customer wishes (and attempt to make a quick sale late on a Saturday evening), dealer ran another credit application in order to have the customer finance with dealer for benefit purposes. Very poor and dishonest way of doing business resulting in a loss of sale, customer, and any future references. More

Absolutely the worst car experience. Bought brand new 2018 lemon of a car Tiguan, which I traded in for a brand new worse of a lemon car 2019 Atlas. Who would think I’d still have problems and even more 2018 lemon of a car Tiguan, which I traded in for a brand new worse of a lemon car 2019 Atlas. Who would think I’d still have problems and even more than the first! Reached out to GM/owner Mr Dobbs who apparently didn’t have time for me so sent me to the Service Manger, whom with no disrespect, can do absolutely nothing for me. Sat many times in the lobby waiting for my car being repaired while speaking to other unhappy customers (Jetta, Beetle, Tiguan owners). 2 electrical and 2 mechanical issues besides other minor issues I’ve dealt with. Since it’s not the third time, they feel they do not have to rectify it. I will be the first to write a great review and seldom do I write a bad review but after the purchase of over $80,000 in cars from Prestige VW, I must say, I’m extremely irritated. Check out their “about us” on their page. How they strive to make their customers happy. Not true one bit. They should’ve bought back this car months ago (I’ve had it since February 2020!). Sway bars replaced. I had to google what those do. They keep your car or in my case, a good sized family SUV from tipping over. This is the shortest clip for one of my drives home. No one but me in the car but the back window kept rolling down by itself. So disappointed Prestige! More

NEED A SERVICE? MUST READ! I brought my car for complete new a/c repair that cost 2, 000$. After couple months a/c stopped working on long-haul drives while still performing go I brought my car for complete new a/c repair that cost 2, 000$. After couple months a/c stopped working on long-haul drives while still performing good locally. FAN AIRSPEEDS FROZEN A/c literally freezing in lines water dripping down my feet a/c condensing on outlets wasn't enough proof for VW service and lack of knowledge and expertise to simulate the situation let to ; It has been 6 months I have been coming back reporting this issue while I got two answers; there is nothing wrong with the a/c and we cannot duplicate the problem. Meanwhile VW representives driven my car(trying to duplicate the problem) returned the car with broken door, sand and trash in a car; car was released with disconnected mass flow sensor in the line shooting and engine light. Alfredo's best costumer service offer was for me to come back tomorrow- service was already closed. The manager of VW himself decided to deny to future servise after I started writing reviews for the first time and telling the truth how customer service doesn't care and how mechanics lacks the knowledge and expertise to pronounce themselves true A+ BBB rated. I took the car to reputable private owner service it took them 20 min to simulate the problem and they charged 90$ for the fix. The manager is still refusing to pay the bill ignoring the fact that they have cost me 2000$ lots of stress and lots of heat so far. THE ABSOLUTE WORSE OVERPRICED SERVICE WITH RUDE AND INCOMPETENT ATTITUDE. More

Friendly, knowledgeable and efficient Bertus Geldenhys bid an excellent job with my 40,000 mile Touareg service. He was attentive, friendly and knowledgeable. The workshop had my car ready Bertus Geldenhys bid an excellent job with my 40,000 mile Touareg service. He was attentive, friendly and knowledgeable. The workshop had my car ready when promised, and it had been cleaned. The loaner rental was trouble free More

Passat Service I took my car in for an oil change and a transmission service. The service technician, Frank Silva, handled my service appt. from beginning to end an I took my car in for an oil change and a transmission service. The service technician, Frank Silva, handled my service appt. from beginning to end and made it a very pleasant experience. I requested a certain time frame to get my car back and Mr. silva made sure that it was completed on time. I will use Zprestige again and certainly request Mr. Silva as my service representative. More

Great service We took out VW EOS to Prestige to service our driver door window. They fixed it & the service was excellent. Frank did an excellent job. He communicat We took out VW EOS to Prestige to service our driver door window. They fixed it & the service was excellent. Frank did an excellent job. He communicated with us several times during the process. Bill & Nancy More

Friendly fast service! I went in just to tell them the problem I was having with my car but as they weren't too busy they took a look at it there and then and told me what w I went in just to tell them the problem I was having with my car but as they weren't too busy they took a look at it there and then and told me what was wrong, after agreeing what needed to be done they went ahead right there and then a d performed the service, they even washed my car! More

Jeff Woodbridge in sales and Frank Silva in service, first c Excellent customer service. Frank goes the extra mile in order to ensure you are satisfied with the service provided to your vehicle. Not having an a Excellent customer service. Frank goes the extra mile in order to ensure you are satisfied with the service provided to your vehicle. Not having an appointment didn't stop him to solve the problem in my car, they were slam and he make room to take my business. More