Prestige Volkswagen of Stamford - Service Center
Stamford, CT
696 Reviews of Prestige Volkswagen of Stamford - Service Center
Problems With A Service Advisor My 2010 Jetta TDI was transported to Prestige last Wednesday due to no starting. B. in service said appointments took priority and the car could not b My 2010 Jetta TDI was transported to Prestige last Wednesday due to no starting. B. in service said appointments took priority and the car could not be looked at until Friday. I said it only takes a few minutes to diagnosis a starting problem on a diesel. She said, "It could be anything, a fuel pump, ignition . . ." I said, "Diesels don't have ignition." When finally looked at on Friday morning, B. said the starter motor was defective, but the part was not in stock. She said she would see if she could find one locally. Otherwise, it would have to be ordered and shipped from California. When I expressed amazement that they had no starter motor in stock, she - off the wall - said "We don't have the needed parts because you didn't make an appointment." Two hours later, having heard nothing. I called to find out if she had located the part; she was not available. So, I went to AutoZone and got the part. When I called to tell B. I had the part, she said the dealership would not install it. I contacted a repair service near Prestige and arranged for the car to be taken there, and the part installed immediately. On the way to take the part to the repair service, I received a call from B. saying Prestige would install the AutoZone part by the end of the day if I could get it there in an hour, as they would have he two to three hours needed to install the starter. I cancelled with the tow service, and took the starter to B.. I asked her to check the part to make sure it was correct. She took the part and returned shortly saying it was correct. But, though I had gotten the part to her in thirty minutes, she now said she was not sure if the car would be ready by the end of the day. She further claimed she had never told me the car would be fixed by the end of he day. I told her - having considerable experience with cars as a racing mechanic - I knew the starter could be changed in an hour. She told me VW has regulations that require the work to be done a certain way and it takes three hours. After leaving, I called two other VW dealers and was told the charge for replacing a starter on this car was for 1.5 hours of labor. I was also told there were no such VW regulations. I called B. and told her what I had learned; she said she would talk to the service manager "see what she could do." Later, she called saying the part was not correct. Frustrated with B. first due to not knowing diesels don't have ignition, second, verifying the part was correct when it wasn't, and third, her falsehood about VW mandating three hours to replace a stater, I asked to speak to the service manager. His name is Trevor Martin. At last speaking to an expert, we discussed the matter and decided it was wise to get the VW part out of California and install the starter on Tuesday. Today (Tuesday), I called to see if the part came in. B. told me it was in and the car should be ready later today. I reminded her that it takes - not three - but 1.5 hours (at most) to change the starter. She replied that I had agreed to three hours. I told her I had done no such thing. She replied that if I was not willing to authorize three hours the car would not be repaired - AND HUNG UP. I left a message for Trevor, and then contacted VW and filed a complaint. Trevor returned my call after an hour or so. He said he was looking at the paperwork and it showed B. had quoted me a price of $696.00 and that I had agreed to it. I told him that was an outright lie; B. had never quoted me a price and I had never agreed to either a price or to three hours in addition to an hour for diagnostic. He explained that VW has a set amount of time they pay the dealer for doing warranty work. Each dealer, he said, multiplies that number by a factor to arrive at a "retail" amount of time. He said their multiplication factor is 1.7. He added that instead of three hours plus diagnostic, the charge would be three hours total including diagnostic. Though, by talking with Trevor - who appears to me to be a straight shooter - I was able to get the issue resolved (though charged a half hour more than what VW dealers in Stratford and in North Haven charge for the work). Based on our discussion, I believe Trevor can be counted for appropriate corrective with the service advisor, so, hopefully, customers will not run into the problem in the future. More
Impressive is an understatement I just got a new job and knew what car I wanted but the only person who had the Volkswagon I wanted was Bical Chevrolet in Valley Stream, New York (do I just got a new job and knew what car I wanted but the only person who had the Volkswagon I wanted was Bical Chevrolet in Valley Stream, New York (do not ever go there, they are terrible). Since my experience there was not great and I live in Stamford, I went to Prestige. Talk about a night and day experience. Prestige has such a friendly and helpful staff, they called me the next day to ensure I was happy with my service (I have never had a car place do that and it was so nice!) then I had a tire issue and the Service Manager, Trevor Martin came out, went absolutely above and beyond what any Service Manager has ever done for me by explaining to me what happened and got his awesome mechanic, Freddy (who was spectacular too) to fix the issue and check for more issues. Thanks to them, they found a huge oil leak because the Chevy dealer reused a washer! If you are looking for a car, please go to them, ask for Anne or Franklin for sales and definitely Trevor for service, you wont be disappointed. More
Best Service Rep Ever! We've been dealing at Volkswagen of Stamford for over 14 yrs but Jerry is the best service rep we've ever dealt with. He's friendly, intelligent, hel We've been dealing at Volkswagen of Stamford for over 14 yrs but Jerry is the best service rep we've ever dealt with. He's friendly, intelligent, helpful and tries his best to expedite the work so I don't have to wait any longer than necessary to get my car back. Thank you, Chabs More
Prestige Volkswagen of Stamford - to the rescue! As a teacher, I wait all year for the first day of summer vacation. This year that day started with a flat tire. Prestige Volkswagen turned the situ As a teacher, I wait all year for the first day of summer vacation. This year that day started with a flat tire. Prestige Volkswagen turned the situation around by fixing my tire fast, processing the wheel and tire claim (special policy I purchased - you should too) so I didn't have to pay for it and got me out fast. On top of it all, they were friendly and very accommodating. Thanks to Prestige Volkswagen in Stamford my first day of summer vacation, even though it started with a flat tire, was still a great day! I have a lot of cars in my life and dealt with other Volkswagen dealerships in the area - they don't come any better than Prestige. If you are in the market for a car you should check them out. More
Never serviced my car with a scheduled appointment Usually I don't bother writing reviews. But the rudeness and apathy of this dealership really annoyed me. I dropped off my car for a scheduled servic Usually I don't bother writing reviews. But the rudeness and apathy of this dealership really annoyed me. I dropped off my car for a scheduled service and recall repair at 11 am. At 4 pm, they called to say they were overbooked and never looked at my car. Barely an apology was offered, just asked when I wanted to reschedule. Horrible customer service and very inconsiderate of customers time. More
Excellent Service I just brought my Volkswagen Beetle Convertible into Prestige Volkswagen of Stamford for regularly scheduled service. It's such an upbeat and happy p I just brought my Volkswagen Beetle Convertible into Prestige Volkswagen of Stamford for regularly scheduled service. It's such an upbeat and happy place to go. They kept my updated on the status of my service and made me feel like my time mattered. To top it all off, they asked if I can give them a few minutes to wash the car before I left. Of course, I agreed. I'm glad I did because when I left my car was so clean, inside and out, I felt like I was driving a new car. I would highly recommend this dealership. More
Good Customer service. My recently bought VW CC 2010 had issues and it showed engine lights with diagnosis codes for Cylinder misfire on multiple cylinders. Jerry has been My recently bought VW CC 2010 had issues and it showed engine lights with diagnosis codes for Cylinder misfire on multiple cylinders. Jerry has been great with offering solutions and getting it fixed on time. Even when I had some minor issues with the car the next morning he had helped in getting it diagnosed quickly. He has provided excellent customer service. More
Simply the best! Recently I had to bring my Volkswagen in for service. Once again, Prestige Volkswagen of Stamford impressed me with their attention to detail and the Recently I had to bring my Volkswagen in for service. Once again, Prestige Volkswagen of Stamford impressed me with their attention to detail and their high level of customer service. I live in Fairfield and could get my car serviced at a dealership closer to my home. However, based on my experience with Prestige through the sales process and now service, I won't be going anywhere else. They are friendly, fast and kept me regularly updated about the status of my repair. In my opinion, they are simply the best! More
I had made an appointment to have my car serviced for 10,000 miles. I thought I had made it for this dealership, but I had mistakenly made it for the dealship in Stratford. I'm new to CT, so I didn't r 10,000 miles. I thought I had made it for this dealership, but I had mistakenly made it for the dealship in Stratford. I'm new to CT, so I didn't realize my mistake until I showed up at Prestige. I had asked if I could make an appointment there for another day, but Jon said he would find out if they could take me that day. He came back and said that they could take care of my car that day. During the service Jon came to me and said there was a problem with one of my tires. He showed me pictures of the gash that was there. Needless to say, I needed a new tire. They did all of this and had me out of there in a couple of hours. I really appreciate them taking my car that day and finding the problem with my tire. The service department was very busy and I was basically a walk in because of my own mix up. Everyone was very nice and pleasant to be around. I found the dealership to be very clean, tidy and comfortable. They have a really nice group of people working there and I found them very informative. More