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Prestige Volkswagen of Stamford - Service Center
Stamford, CT
696 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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696 Reviews of Prestige Volkswagen of Stamford - Service Center
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August 12, 2021
Great service! Everyone was very helpful and clear. I would recommend the service, and I look forward to my next visit to the service department. would recommend the service, and I look forward to my next visit to the service department. More
by msgrpowers
Verified CustomerEmployees Worked With
August 06, 2021
My Leased Tiguan was stolen and damaged by Juveniles in mid April of this year. The abandoned car was finally delivered to the Stamford dealership to be fixed. The insurance company had made many errors in mid April of this year. The abandoned car was finally delivered to the Stamford dealership to be fixed. The insurance company had made many errors in transporting the car down and tracking the repairs. That aside,I have legitimate issues with Jamie and to some degree Michael about disorganized and sloppy their customer service is. They are polite and respectful but having them return phone calls is an ongoing nightmare. You might get a response the next day unless you go through several other people who also have no answers either.Their is no accountability. Why? My experience over leasing two cars Tiguan is disappointing. I love how they look and how they handle but my first had a lot of electric issues and I was gaslighted and left dangling several times over the first 3 year lease.My present lease is a 4 year lease. I have had the lease for roughly a year. During this experience the customer service was crazy making. I had a rental car but was squeezed by the insurance company to wrap it up. I had two more weeks of rental however after going over the repairs to make the car was fixed but not completed. The technicians did not test the radio, the detailing was incomplete, a large area of gas spill was left on the carpet in the trunk area and no brackets were on the car to put the plates in. I had oven up my rental and had the Volkswagen drivers meet me at the car rental place. They drove away and found that my radio was dead, broken. I drove my car to Volkswagen and had to leave it there and be driven back to my house and stay there for not 3 but 4 days without a car. In fairness to Michael he told me he was going to rush it. They did drop the car off at the end of the 4th day. All of this did’t need to happen. I find it hard to believe they are understaffed or overworked. Whatever is going on there is a very real problem. At the very end efforts were made to address it but too little to late.Girlish enthusiasm just dosen’t cut it Wendy Schrijver More
by S
Employees Worked With
Michael, Jamie Jenkins
August 05, 2021
Great, quality and courteous service. The staff was very knowledgeable, friendly and honest about the current and near future car needs and services. I will definitely recommend Prestige Volkswagen to famil knowledgeable, friendly and honest about the current and near future car needs and services. I will definitely recommend Prestige Volkswagen to family and friends. Thank you! More
by Zahid Mir
Employees Worked With
Kevin Builes, Luis Estrada
August 02, 2021
Great service. Very friendly. Servey is the only thing I take issue with. For example, I can’t submit this without putting twenty five word is. take issue with. For example, I can’t submit this without putting twenty five word is. More
by FRICKJONES
Employees Worked With
July 31, 2021
Really good, cleaned floor mats and shined tires. Presentation was nice and the car looks better than it came in. Wished they cleaned the exterior but it looks good Presentation was nice and the car looks better than it came in. Wished they cleaned the exterior but it looks good More
by billy.blau123
Employees Worked With
July 29, 2021
Great communication. Good location. Prompt response to phone calls, great work, good price . Great people to deal with. Will go back next time the car needs work phone calls, great work, good price . Great people to deal with. Will go back next time the car needs work More
by JRIVAS88
Employees Worked With
July 27, 2021
Have never had a disagreement with my dealer I always leave satisfied and I can recommend anyone to VW they’re the best am grateful leave satisfied and I can recommend anyone to VW they’re the best am grateful More
by leoniepeat@yahoo.com
Employees Worked With
Other Employees :
Kevin Builes, Luis Estrada, Nikol Jaki, Jamie Jenkins, Elias Floyd
July 22, 2021
All service staffers are very professional and kind people ,I’m very appreciative for theme,.,Thank you very much for your service ,will continue to have service with Prestige VW people ,I’m very appreciative for theme,.,Thank you very much for your service ,will continue to have service with Prestige VW More
by KILASSONIALARISSA
Employees Worked With
Other Employees :
Kevin Builes, Phillip Demersky, Karol Prado, Jamie Jenkins
July 18, 2021
Nice people who are helpful, friendly, and very professional. Nice showroom, too. My new car was well detailed and was ready in a timely manner. professional. Nice showroom, too. My new car was well detailed and was ready in a timely manner. More
by GAILBRICKEL
Employees Worked With
Matthew Brickel, Phillip Demersky
July 17, 2021
Mike in service was great!! ,tech found the issues in no time Everyone who has an Volkswagen should service there ,keep up the good work ! no time Everyone who has an Volkswagen should service there ,keep up the good work ! More
by JJENKINS13
Employees Worked With
Luis Estrada, Jamie Jenkins
