Prestige Volkswagen of Stamford - Service Center

I took car in for door handle recall and software update 97HB. I heard nothing all day. Had to call at 4:30 to find out if car ready. Picked up car got home and realized software not done and no communicati 97HB. I heard nothing all day. Had to call at 4:30 to find out if car ready. Picked up car got home and realized software not done and no communication with me as to why. Called next day and Lillian said not done because a loaner is required due to time it takes for upgrade. Have another appt for Feb 15 for software upgrade. Car history still shows door handle recall due!! More

Good but I had to wait from 7. 30 to 8am for the shuttle Very good overall 30 to 8am for the shuttle Very good overall More

Very professional. Courteous and she did explain in detail the that had to be done and the cost. Courteous and she did explain in detail the that had to be done and the cost. More

I reported a problem with the remote starter. Lillian set expectations and met them flawlessly Lillian set expectations and met them flawlessly More

Everyone has bee extremely professional as well as helpful at Prestige Volkswagen of Stamford. Even when we had a simple flat tire, the were very helpful and forthcoming with a quick repair. helpful at Prestige Volkswagen of Stamford. Even when we had a simple flat tire, the were very helpful and forthcoming with a quick repair. More

Great service. Very professional and kept me informed. Timely response and return of vehicle. Accommodative and scheduled the quick inspection on a holiday weekend. Very professional and kept me informed. Timely response and return of vehicle. Accommodative and scheduled the quick inspection on a holiday weekend. More

Great communication and always good work. Was a bit surprised they're no longer doing car wash at the end of service. Was a bit surprised they're no longer doing car wash at the end of service. More

$2700 service, and my check engine is still on. Charged too much for a lot of little things that didn't actually get done (wipers for example), so who knows if they did anything at all. Also attemp Charged too much for a lot of little things that didn't actually get done (wipers for example), so who knows if they did anything at all. Also attempted to charge me $5000 for a timing chain. When I refused, they dropped it to 3200. Not good business at all. More

Super helpful, honest and quick! I came in needing headlights replaced before a li g trip with no appointment and the got me in and out in no time! I came in needing headlights replaced before a li g trip with no appointment and the got me in and out in no time! More

They were organized and presented well the issues that the car needed done that day. the car needed done that day. More