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Prestige Volkswagen of Stamford - Service Center
Stamford, CT
696 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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696 Reviews of Prestige Volkswagen of Stamford - Service Center
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Verified Customer
February 14, 2022
Extremely disappointed with the service performed on our 2017 VW Jetta on Friday, February 11, 2022. After keeping our car for 1-1/2 days, the problem that we brought it in for is not fixed and we now have 2017 VW Jetta on Friday, February 11, 2022. After keeping our car for 1-1/2 days, the problem that we brought it in for is not fixed and we now have to a new problem that didn't exist prior to this service call. Also, we paid a lot of money for this so-called service. We asked for a refund but that was refused. We now have to go back and forth to Stamford from Norwalk and hope they can fix the problem. We sincerely doubt that will ever happen and we will have to take the loss. We can only imagine how long they will keep our car this time. After paying good money to them, they cannot accommodate our request for a loner vehicle. Very poor service Prestige. Our faith in this dealership has been totally restored. Everyone at the dealership, especially, the General Manager, Phillip Demersky, and the Service Technician, Marcus Wilkerson, went out of their way to fix this problem. Everyone treated us with the utmost respect when we dropped off our Jetta. We were able to obtain a loaner vehicle, which helped tremendously. These guys are absolutely amazing. We would like to extend our deepest gratitude and thanks to everyone who participated in solving this problem for us. Five stars and beyond for your guys!!! More
by georgeandcarol
February 14, 2022
Big improvement my last visit from prior visits. I’m very satisfied with the level of personalized professionalism and the mechanical service of mu vehicle. I’m very satisfied with the level of personalized professionalism and the mechanical service of mu vehicle. More
by JOHN@IRPM.COM
Employees Worked With
Jamel
February 14, 2022
Although the initial experience of the dealer was favorable the attention after the sale was less desirable. We have owned the car for over two weeks and my trade in still haven’t been paid off yet. favorable the attention after the sale was less desirable. We have owned the car for over two weeks and my trade in still haven’t been paid off yet. We needed to make another payment so as not to go into default. Emails and phone calls go unanswered and it’s very frustrating. More
by schnell916
Employees Worked With
Oscar Mejia
February 11, 2022
I bought my Volkswagen from this dealership and have had it serviced here ever since. Prices have gone up, but the service is good. it serviced here ever since. Prices have gone up, but the service is good. More
by LWILDER52
Employees Worked With
February 11, 2022
Stuff was pleasant and explained what was going on at all the I’m very happy with my experience the I’m very happy with my experience More
by ELIRODILES1209
February 11, 2022
I can only speak to the service department and I can say that they are very professional and they always do their best to get me in and out as quickly as possible. If you need any questions answered or simp that they are very professional and they always do their best to get me in and out as quickly as possible. If you need any questions answered or simply want good service experience, make sure to ask for Rishi. More
by ZEIDSITNICA
Employees Worked With
February 11, 2022
Oscar was great to deal with in sales. We had to bring the vehicle back to get the key reprogrammed and some other little things the car needed. Marcel is service was phenomenal! Never had someone treat u the vehicle back to get the key reprogrammed and some other little things the car needed. Marcel is service was phenomenal! Never had someone treat us with the kind of service and it was great More
by jenny10512
Employees Worked With
Oscar and Marcel
February 10, 2022
Excellent check in service. Great follow up check in calls. Easy pickup after your done. calls. Easy pickup after your done. More
by anonymous
Employees Worked With
February 08, 2022
We bought a used Tiguan elsewhere about a year ago and have taken it to Prestige for service with good results. It is a family owned dealership. Rishi Soogrim has been very helpful. Last Friday (02/04/ have taken it to Prestige for service with good results. It is a family owned dealership. Rishi Soogrim has been very helpful. Last Friday (02/04/2022), I had an urgent issue as the gas cap door was stuck shut and it was empty. Pouring rain at the gas station too… I called and asked for Rishi directly and he answered and told me how to open it — it worked immediately. No damage to vehicle and no charge. Way above and beyond the usual. Thank you so much! More
by MAP
Employees Worked With
