Prestige Volkswagen of Stamford - Service Center

Great service and great understanding of what needed to be done by Rishi. Would definitely recommend to my friends. be done by Rishi. Would definitely recommend to my friends. More

Service is always fast with quality work. The technicians always offer great advice. Really appreciate the follow up to ensure my service and experience was great. The technicians always offer great advice. Really appreciate the follow up to ensure my service and experience was great. More

This place is a friendly and professional working environment, they fixed the issues of my old Volkswagen Jetta, now it feels like I’m driving a brand new car environment, they fixed the issues of my old Volkswagen Jetta, now it feels like I’m driving a brand new car More

Great service, and Rishi was friendly and knowledgeable. I had a concern about the rev on my car and when I explained it, instead of charging me to look at it, Rishi immediately recognized and told me that I had a concern about the rev on my car and when I explained it, instead of charging me to look at it, Rishi immediately recognized and told me that the issue was not letting the car warm up first and that it wasn’t something that needed to be looked at. The team was also great and let me come and pick up the car a little after their 5:45pm deadline which I really appreciated. Overall I had a good experience and will return the next time I need my vehicle serviced. More

An overall pleasant experience once I was Inside. The outdoor checkin was a bit clumsy and confusing. No one directed me as to what to do once I pulled into the narrow driveway though someone had j The outdoor checkin was a bit clumsy and confusing. No one directed me as to what to do once I pulled into the narrow driveway though someone had just pulled in before me and their car was driven beyond the fence by an employee. So, I just went into the office with my car key in hand. The office staff seemed lively, friendly, busy and engaged. Checkin was courteous, easy and pleasant. Happy to learn if a Dunkin’ Donuts across the street. Brought back a cup and sat in a neat, clean waiting area. That was nice. Before I knew it, my car was ready! Way faster than anticipated. Checkout went smoothly. The gentleman explained his my car was serviced and what remained to be dine at a later scheduled visit. Like I said…an overall, pleasant experience. Work on the outdoor reception for your 5th star. 😊 More

Jamel was excellent at the desk. What I did not appreciate was that I had to pay out of pocket for my lease’s servicing. Apparently i missed a date, which removes any incentive for m What I did not appreciate was that I had to pay out of pocket for my lease’s servicing. Apparently i missed a date, which removes any incentive for me to actually do the work ahead of a turn in. More

Very helpful when I called for appointment and also people in the dealer service very nice people. Thank you people in the dealer service very nice people. Thank you More

Customer service lacked understanding to translate issues with car and what was to be done to technicians, conducted unauthorized work and failed to relay what diagnostic results were. Deadlines were frequen with car and what was to be done to technicians, conducted unauthorized work and failed to relay what diagnostic results were. Deadlines were frequently blown (it took a full week for a diagnostic to be performed and we only knew after we called). I don’t trust that this dealer has the knowledge to fix the problem in an effective or reasonably priced manner after I had to reiterate facts and portions of the conversation on a frequent basis. This seems like a total money grab and that the problem will not be fixed (especially as one of the issues- my key being deprogrammed) started 3 days after the last time I came to get it fixed at this same place. I already came once for it. I was told $300+ to fix. Now I’m being told it’s over $800. Why the difference? What is the actual problem? I refuse to keep paying More

The staff at Prestige was very attentive to me and my cars needs. The service department was very knowledgeable and walked me through everything that they were going to do. cars needs. The service department was very knowledgeable and walked me through everything that they were going to do. More

When cars are services- car wash should be included- very disappointing to not have that done as it has in the past - disappointing to not have that done as it has in the past - More