Prestige Volkswagen of Stamford - Service Center

This was my first visit to Prestige and it went smoothly and was completed in a timely manner and was completed in a timely manner More

have used the dealership in the past because they are convenient to my work and have been very accommodating with their shuttle. A few weeks ago I called to arrange service for my car, at the time I stre convenient to my work and have been very accommodating with their shuttle. A few weeks ago I called to arrange service for my car, at the time I stressed the fact that I would need a ride back to work with the shuttle as they were having me drop it off at 10:30 a.m. rather than my usual 7:30 a.m. As a side caveat, the young woman who took my appointment did not know what the service included and how much it would cost. When I inquired she gave me two different prices. I reached out to a service advisor and he sent me the information. Today as I dropped off my car early for my 10:30 appointment I again stressed that I needed the shuttle, the young woman inside told me 10 to 15 minutes, then she told me 10 minutes, then I waited for 40 and at 45 minutes I lost my patience. The service advisor was alerted and she quickly arranged a ride for me back to work. At 4:14 this afternoon I received a call from Rick telling me that my car was ready for pickup. Again I said I needed the shuttle, he said I would be getting a phone call to arrange pickup. At 6:10 tonight I sent Rick an email to tell him that no one had called me to arrange pickup. I live almost 60 miles away and was left in Stamford tonight stranded without my car because this dealership could not follow through on their promise. Not sure where customer service has gone in our country, just want to remind you all that I work every day, and because I work and have a car that needs service you all get to work. Shame on you prestige Volkswagen Update... Contacted the GM. He told me he works contact me the next day because he was in a meeting...PS... He hasn't called yet People from the dealership reached out to me and great conversation Fair options concerned care I feel validated thank you More

Communication between service department and parts is horrible. I had this happen 2x to me where I called the parts department to find out my part was in Muir but no one from the service department calle horrible. I had this happen 2x to me where I called the parts department to find out my part was in Muir but no one from the service department called to tell me the parts were in! More

The prestige VW of Stamford service team provided great customer service to me on several occasions customer service to me on several occasions More

It's is always a pleasure working with the service staff. The service was performed quickly so I lost very little productivity. The service was performed quickly so I lost very little productivity. More

I liked the picked up and delivered service Great service Thank you very much Debbie service Thank you very much Debbie More

Service people were unfriendly and seemed too busy. I had to ask a lot of questions about the 30,000 mile service without having it explained first. I had to ask a lot of questions about the 30,000 mile service without having it explained first. More

I was pleased with your service on a recent recall issue. I was impressed with the service provided for a ride home and a pickup when auto was completed. Excellent customer service! Every person I came i I was impressed with the service provided for a ride home and a pickup when auto was completed. Excellent customer service! Every person I came in contact with was a credit to your company. More

Conveniently located, nice staff, shuttle bus available offers 10% loyal customer discount when requested. Labor cost too high, charged 3.50 to add wiper fluid when it was full, no longer washes car, recom offers 10% loyal customer discount when requested. Labor cost too high, charged 3.50 to add wiper fluid when it was full, no longer washes car, recommended alignment when it was not necessary More

Service was completed faster than anticipated and to perfection. This is my go to dealer for service and always will be! perfection. This is my go to dealer for service and always will be! More