Prestige Volkswagen of Stamford - Service Center

Experience wasn’t great. Had to pay another $800 for a boots(?) job after spending $746 for a 150,000 mile service check. Al thought the amount was on my previous bill, I di Had to pay another $800 for a boots(?) job after spending $746 for a 150,000 mile service check. Al thought the amount was on my previous bill, I didn’t see it & the service manager didn’t explain the job wasn’t necessary. Also when I asked the manager for my 10% loyalty discount, he was very rude & reluctantly gave me the discount. Labor costs are too high &VW no longer offers free car wash. Was disappointed in the service at my last visit More

Great service department-I have a dealership close to me, but I travel 45 minutes. Everyone is very nice. but I travel 45 minutes. Everyone is very nice. More

It was difficult to schedule an appointment. In person service was so much better. Was offered complimentary service. But when it came time to pick up the car, I didn't receive a call despite me In person service was so much better. Was offered complimentary service. But when it came time to pick up the car, I didn't receive a call despite me calling 6 times prior to expected pick up time. The complimentary pick up was not available at that time. And the service desk did not pick up until i called the main desk multiple times More

Jamie Rishi Marisa, Jose were exceptional Rishi made whatever was wrong right..will come back whatever was wrong right..will come back More

Great service! Was able to get my car from its last servicing in less than two hours Was able to get my car from its last servicing in less than two hours More

They were fast and efficient and took time to explain everything to me. I was impressed with how thorough they were. everything to me. I was impressed with how thorough they were. More

The woman at the front desk was less then friendly. She also mumbled on the phone and when I got my car. Also what happens to washing and vacuuming after service? It was a nice touch that clearly doesn She also mumbled on the phone and when I got my car. Also what happens to washing and vacuuming after service? It was a nice touch that clearly doesn’t happen any longer More

Quite unfriendly at loaner car desk and communication poor on timing / cost. Overall room for improvement poor on timing / cost. Overall room for improvement More

Very accommodating. I wish I was told no pets in the loaner cars. Before I got there. I had my dog to take to the vet had to take him go back home and drop him off. 250. I wish I was told no pets in the loaner cars. Before I got there. I had my dog to take to the vet had to take him go back home and drop him off. 250.00 for a small pet, really is outrageous. The service once I got back was super! More

They was trying to get me into a new car than help me with it. with it. More