Prestige Volkswagen of Stamford - Service Center

Service was great and kept me in the loop throughout the process of what was going on. process of what was going on. More

The service dept disappoints. A design flaw in the Golf Alltrack results in water filling the tire storage compartment where there is a Fender bassman. Prestige cleared the drai A design flaw in the Golf Alltrack results in water filling the tire storage compartment where there is a Fender bassman. Prestige cleared the drain tubes for $350 (ouch!) but returned the car with the compartment full of water???!!!! What respectable dealer does that?? More

Asked to have multiple parts back so I could get $300 back from previous work that was done on the car and parts were thrown away so I could not get my $300 back back from previous work that was done on the car and parts were thrown away so I could not get my $300 back More

I filled out an online form to speak with someone since it was over the Fourth of July holiday, and I knew it would be difficult to get the car scheduled for repair. The gentleman called me, said it would it was over the Fourth of July holiday, and I knew it would be difficult to get the car scheduled for repair. The gentleman called me, said it would be an easy fix and he and I diagnosed the issue over the phone. There was an issue with my gas tank, not allowing me to fill up ,so it was a component of the gas tank that needed replaced. I understand it’s difficult to get an appointment when you don’t have one scheduled. I was 800 miles from home and only in town for a few days. I feel they totally took advantage of me. After sitting in the waiting room for over six hours, Lillian, the service advisor, finally told me they had diagnosis my car. She told me they would need to replace the gas tank. It would be be $2100 to replace the entire gas tank. That was totally not necessary! Then she came back a few minutes later and said they no longer make the gas tank for my car so then the estimate was $3100. She knew I was from out of town and had a tight schedule to get back on the road. Thankfully, I realized that I had purchased the extended warranty. She made me frantically search for the information regarding my Warranty, and then she called me came out a few minutes later with the warranty information. She obviously knew where to find it!. When they heard that everything changed. It would then take 48 hours , at least, to fix my car since changing a gas tank is”complicated” and I was not a scheduled appointment. I watched a gentleman walk in and get a loaner vehicle. Apparently he was a friend of one of the receptionists and he got a loaner vehicle in under five minutes. When I requested a loaner vehicle she insisted that they had none. I am quite certain that they indeed had some, as this was a very busy dealership. They could have helped me, but chose not too since I had a warranty.They knew they weren’t going to make any money off of me.. When my vehicle repairs were finally complete I came back to the dealership to pick it up and they charged me $20 to put gas in the tank! Are you kidding me! She also informed me during the diagnosis that I had an item that was under recall that they would take care of. They did not! This experience was so stressful and unnerving for me. The 3 stars is in fact very generous. If I am ever broken down again in Stamford, I will have my car towed elsewhere. I will be reporting them to the Better Business Bureau as well. More

Helpful service people Todd and Amir were terrific and explained everything about the car and financing explained everything about the car and financing More

My vehicle was at the dealer for 5+ hours without any communication from the service advisor or dealership. I had to reach out to inquire about my vehicle and when I finally received an update all the se communication from the service advisor or dealership. I had to reach out to inquire about my vehicle and when I finally received an update all the service was completely done. Based on the feedback I received about the condition of my vehicle, I believe I could’ve saved money and did not need to do one of the services on my vehicle. Not pleased. More

The service I received was very good from the staff, but traveling – – I was told I needed a brake fluid and clutch fluid changed because the fluid was dirty – – I had paid for these services at Schumacher traveling – – I was told I needed a brake fluid and clutch fluid changed because the fluid was dirty – – I had paid for these services at Schumacher Volkswagen in West Palm Beach in January – – so did Schumacher not do the work they charge me for? Or did prestige tell me I needed work that I really didn’t need? I suspect that Schumaker really did not do the work given my impression of both service departments, I am going to call Schumaker and ask that they refund the cost of those services that I theoretically received in January. I had already decided to stop taking my vehicle to Schumacher, because their department is so Helter skelter, they didn’t have someone who knew how to drive a stick shift, and they cross threaded the drain plug on my oil pan. More

We got quoted $4200 to fix the antenna plus then charged $200 diagnostic fee. Quote from local body shop was $750. Also an unwillingness to test if existing antenna still worked. Something is wrong here. We $200 diagnostic fee. Quote from local body shop was $750. Also an unwillingness to test if existing antenna still worked. Something is wrong here. We have purchased two cars in one year. No courtesy extended. Very unhappy More

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Customer service was great. They did a good job explaining everything needed and were able to give me a good time window my service would take so I could plan accordingly They did a good job explaining everything needed and were able to give me a good time window my service would take so I could plan accordingly More