Prestige Volkswagen of Stamford - Service Center

On my next visit for servicing, I will emphasize the importance only the agreed-upon services be performed which I provided written instructions detailing the specific services I wanted before any work importance only the agreed-upon services be performed which I provided written instructions detailing the specific services I wanted before any work began to avoid any misunderstanding in the future. I came away frustrated due to the unexpected costs. More

The staff at Prestige was very professional and extremely helpful. Thank you all for your wonderful service. helpful. Thank you all for your wonderful service. More

Prestige service identified the problem, a seized wastegate valve in the turbo unit, but recommended the most expensive solution, replacing the entire turbo unit for ~$3600. I took the car to another wastegate valve in the turbo unit, but recommended the most expensive solution, replacing the entire turbo unit for ~$3600. I took the car to another mechanic who “unseized” the valve and cleared the fault simply by driving the car “hard” enough to “exercise” the turbo unit (no charge as he performed other services at lower costs than quoted by Prestige). Yes, the turbo unit may still fail at some point in the future as this is a systemic failure of these VW turbo units after 5-6 years that VW has not yet acknowledged as a recall item because it usually falls outside of the extended drivetrain warranty period), but my car is running fine for now and if regularly driven “hard” enough to exercise the wastegate valve this problem should not reoccur (per my mechanic). I am therefore not likely to bring my car back to Prestige for the privilege of paying $180 for recommendations that either lack a true understanding of the problem or are simply profit-maximizing for the dealership with no regard to the customer’s wallet. More

5 stars all the way great services team every I will tell all my friends and family to visit VW of Stamford tell all my friends and family to visit VW of Stamford More

It was the second time I brought my car in for the same thing. The radio.. I was told they did an update AGAIN. And it’s still doing the same thing. We had a horrible loaner car, for a week while they were thing. The radio.. I was told they did an update AGAIN. And it’s still doing the same thing. We had a horrible loaner car, for a week while they were fixing said radio. We could see on the cat app that they were hardly working on the car. When they were done, we got a nasty message about bringing back the loaner car. We were treated rudely when we asked questions about the car. This car is a 2022 brand new Tiguan that we paid for in cash. This car should not be having issues repeatedly. We definitely won’t go back to this dealership. And the car is STILL HAVING THE SAME ISSUES!!! More

Did not receive my windshield wipers and was not given the complementary wash that is stated the complementary wash that is stated More

Great Customers Friendly Services Approach and Professional Environment, clean space for Services and fast access. Professional Environment, clean space for Services and fast access. More

Rishi goes above and beyond all expectations as the service manager! He's the best! service manager! He's the best! More

Friendly and reliable service. Easy appoi tment scheduling,friendly communications, timely delivery. Thanks to the service team. Easy appoi tment scheduling,friendly communications, timely delivery. Thanks to the service team. More

Overall, You guys have never let us down! Miranda and I have nothing but good things. Hussars Miranda and I have nothing but good things. Hussars More