Prestige Volkswagen of Stamford - Service Center

I went in for a standard oil change through the express service. When I got there they said they don't do express anymore and I would have to make an appointment. I made an appointment for the following da service. When I got there they said they don't do express anymore and I would have to make an appointment. I made an appointment for the following day and was told an oil change would take a couple hours. Then tried to get upsold on a service I didn't need. The real reason I will never be coming back to this service center is because while my car was getting serviced, I got a call that the technician wanted to replace my windshield wipers because they were old. Funny because I replaced them all the previous week. I get they are constantly trying to upsell, but that caused a loss of trust and I don't think when there is something actually wrong with my car they will tell me the truth instead of telling me a lie to get me to pay more. Ridiculous. More

Everyone was great and helpful They fixed the problems right away and were friendly Great right away and were friendly Great More

Poor customer service, poor communication skills, and fails to operate in a timely manner. Overall, I was not happy with how customers are treated which is why after many years I decided to not renew my fails to operate in a timely manner. Overall, I was not happy with how customers are treated which is why after many years I decided to not renew my lease with you guys. More

Great service. The car was clean and the body work was well done. Happy with the resultw The car was clean and the body work was well done. Happy with the resultw More

Fast and thorough Hi Rishi was thorough in his explanation of the repairs and any necessary quotes for additional work not under warranty. explanation of the repairs and any necessary quotes for additional work not under warranty. More

Always a great experience working with Rishi. He always takes time to explain everything before proceeding with any work and is reasonable with prices. He always takes time to explain everything before proceeding with any work and is reasonable with prices. More

Overall completely satisfied with experience they were clear with limitations due to staffing on weekends and stated if I needed a full diagnostic on some concerns I had and would need a loaner to book my clear with limitations due to staffing on weekends and stated if I needed a full diagnostic on some concerns I had and would need a loaner to book my appointment ahead of time which I have. Overall looking forward to continue working with you all. And seeing where this relationship may take us. More

Rishi and the ladies at help desk, made my experience at VW pleasant, will to help and knowledgeable about my service needs. Kudos to them all VW pleasant, will to help and knowledgeable about my service needs. Kudos to them all More

Very personable. Very attentive and very on time with everything. Was very impressed. Looking forward to working with them in the future. Very attentive and very on time with everything. Was very impressed. Looking forward to working with them in the future. More

The service manager arbitrarily changed the agreement and insists that I pay higher inaccurate invoice which I refuse although the email exchange clearly shows the attempt by the manager to change the unders insists that I pay higher inaccurate invoice which I refuse although the email exchange clearly shows the attempt by the manager to change the understanding and agreement. Completely unprofessional and unacceptable. More