Prestige Volkswagen of Stamford - Service Center

The team was responsive and provided regular updates. They were helpful with my insurance as well They were helpful with my insurance as well More

They were very helpful in getting us in and getting the repairs done in a timely matter. repairs done in a timely matter. More

They were helpful and respectful in solving my service challenge. The loaner vehicle was of a good standard too challenge. The loaner vehicle was of a good standard too More

I have one small complaint. My last dealership confirmed if one was waiting or not for the car. It would be nice for you to do it as well instead of assuming the customer is sim My last dealership confirmed if one was waiting or not for the car. It would be nice for you to do it as well instead of assuming the customer is simply dropping off. Since I made an appointment it made no sense to me to have to say that am waiting for the car. More

Hey people at the dealership are knowledgeable but when I discovered the cost of doing an identical job at a gas station down the street cost $350 less I was pretty disappointed in your pricing structure discovered the cost of doing an identical job at a gas station down the street cost $350 less I was pretty disappointed in your pricing structure More

I went in for a standard oil change through the express service. When I got there they said they don't do express anymore and I would have to make an appointment. I made an appointment for the following da service. When I got there they said they don't do express anymore and I would have to make an appointment. I made an appointment for the following day and was told an oil change would take a couple hours. Then tried to get upsold on a service I didn't need. The real reason I will never be coming back to this service center is because while my car was getting serviced, I got a call that the technician wanted to replace my windshield wipers because they were old. Funny because I replaced them all the previous week. I get they are constantly trying to upsell, but that caused a loss of trust and I don't think when there is something actually wrong with my car they will tell me the truth instead of telling me a lie to get me to pay more. Ridiculous. More

Everyone was great and helpful They fixed the problems right away and were friendly Great right away and were friendly Great More

Poor customer service, poor communication skills, and fails to operate in a timely manner. Overall, I was not happy with how customers are treated which is why after many years I decided to not renew my fails to operate in a timely manner. Overall, I was not happy with how customers are treated which is why after many years I decided to not renew my lease with you guys. More

Great service. The car was clean and the body work was well done. Happy with the resultw The car was clean and the body work was well done. Happy with the resultw More