Prestige Toyota of Ramsey

When I realized that my 2000 Camry was on its way out on 8/15/11, I went to Prestige Toyota to trade it in and sign a new lease. I chose this dealership from the get go because of the outstanding service I' 8/15/11, I went to Prestige Toyota to trade it in and sign a new lease. I chose this dealership from the get go because of the outstanding service I've received in their Service Department. They've always been no-nonsense, courteous, time- and budget-conscious, and responsive. (I didn't purchase my 2000 Camry there as I was not living in the area at that time.) I completed an online form early in the morning, and received a call from Jarred, one of the Internet specialists, at 9:30 a.m. I gave him the situation on my current vehicle, my bottom line price point/monthly payment, and my two preferences in terms of model for a new lease. We scheduled an appointment. When I went in later that morning, I was greeted with a smile, coffee, and a "thank you for coming in." He introduced me to Rob Rago, my sales consultant, who took it from there. Rob had obviously read the background notes from Jarred, because the car he suggested (a 2011 Camry) was within budget and exactly what I was looking for. He didn't try to upsell me something I could not afford, and we worked out the price to make sure I had GAP insurance in the deal. The test drive was fine, and he gave me a brief overview of the differences between the 2000 and 2011 models while we were driving. He also made the smart suggestion to switch from my traditional white, and when I saw the sandy beach it was a done deal. We took care of all the insurance info (faxing back and forth) while we were working out the deal so I could drive off the lot that day. Throughout the transaction he was very friendly, courteous, respectful, helpful, low-pressure, no-nonsense. Of course he wanted to make the sale (that's his job after all), but my primary sense is that he wanted me happy because he knows a happy customer comes back. I got a fair trade-in value for my 2000 Camry given its condition, and had to put down less than I'd originally anticipated to get my monthly payment where I wanted it to be. Valeriano Sanchez handled the paperwork, and he was great to deal with as well. Again, very friendly, very professional, very conscious of time without seeming rushed. Andres did the vehicle run-through for me and he was also wonderful. He showed me all the new bells and whistles (several important changes since 2000) and made sure I was comfortable in the vehicle. So I drove in at 11 a.m. in my old Camry, and drove off the lot at 2:15 p.m. in my new one. The entire experience was well-paced, pleasant, and stress-free. The comments about staff in this review extend to everyone I interacted with that day. I didn't get everyone's name, but I very much appreciate the fact that I'm always greeted with a smile when I go to Prestige Toyota. I am a careful, risk-averse shopper. Normally when making any huge purchase I shop around. But there was no need for me to do so in this case. As long as I live in the area, Prestige Toyota will be the dealership for me. Great job guys! More

Made experience very pleasant & easy. Smooth transition turning in our old vehicle & was well informed when we picked up our new vehicle. I would highly recommend this dealership. Thank you transition turning in our old vehicle & was well informed when we picked up our new vehicle. I would highly recommend this dealership. Thank you More

Rob Rago and prestige gave me great service and the best price/deal of any dealer in the area. I would definitely recommend them. This is the second truck I bought from prestige. price/deal of any dealer in the area. I would definitely recommend them. This is the second truck I bought from prestige. More

Will Berardino was a pleasure to work with. He was responsive and friendly. Even after the sale, he continued to answer my questions and address any concerns. Having leased many vehicles previously, responsive and friendly. Even after the sale, he continued to answer my questions and address any concerns. Having leased many vehicles previously, this is the 1st time I can say I will be calling on Will again when my lease is up!!! I would highly recommend him to anyone looking to buy or lease a vehicle. More

Customer Service! This is the first time that I have not bought a GM Model, and I am so happy that I went to Prestige Toyota. They had a great selection cars, and everyone that I came into contact was extr bought a GM Model, and I am so happy that I went to Prestige Toyota. They had a great selection cars, and everyone that I came into contact was extremely helpful. It was a great experience, and I will recommend them to everyone. More

Service was exceptional. Our salesman, Mr. Andy Eagle was extremely helpful and guided me through the process of buying a car and driving it out the same day. Made the whole experience pleasant. Very profess extremely helpful and guided me through the process of buying a car and driving it out the same day. Made the whole experience pleasant. Very professional, and human at the same time. I would highly recommend Prestige Toyota, and Mr. Eagle. More

Andrew was very friendly and helpful. This is the 2nd Andrew was very friendly and helpful. This is the 2nd new car I have bought at this dealership. The focus is on strong customer service. Andrew was very friendly and helpful. This is the 2nd new car I have bought at this dealership. The focus is on strong customer service. More

Comfortable, straightforward salesmanship from Rob. Clear, non-evasive answers and sincere willingness to meet my needs. Financial and detailing person pleasant to deal with and readily answered each o Clear, non-evasive answers and sincere willingness to meet my needs. Financial and detailing person pleasant to deal with and readily answered each of my questions, whether they seemed relevant of not. More

When my husband and I decided to find a new car for our family, we first did our research online among various manufacturers. After deciding on the Toyota Corolla as the car we were interested in, we looke family, we first did our research online among various manufacturers. After deciding on the Toyota Corolla as the car we were interested in, we looked around online to check inventories to find the specific car we wanted. We found our 2011 Toyota Corolla S-type at Prestige Toyota in Ramsey, NJ. My husband had had experience with the team there last year when he bought his 2011 Tacoma truck, so he went back on Friday afternoon to speak with his former salesperson, Andy Eagle. Andy remembered him from his previous visit and was glad to show my husband the car we were interested in. They then made an appointment for Saturday morning for me to join him in giving final approval of the car. When we arrived at the dealership this morning we were promptly greeted, offered immediate assistance, and when we informed them we had an appointment, guided us to Andy's desk. He was watching for us and waved us over. Andy knew we had a particular car in mind so he showed us out to the back of the building, where the car in question was waiting for us, freshly washed and gassed, with the key waiting for us to take a test drive. He readily answered any questions we had about the car, was very knowledgeable about this particular model and the product line in general, and gave us as much time to look at the car as we liked. I really appreciated the extra time and care he gave us. I never felt rushed or pressured to make a sale, although it was the last day of the month, and I'm sure he had other customers to take care of. From our research we knew that they also had another Corolla S-type in stock, in a different color with a few additional options, and Andy was more than glad to have us take our test drive to the storage lot so we could look at it. On the way we made a stop at Prestige's service center. I could write a whole additional review on this beautiful facility! At any rate, once we found the second car, we decided that this was the car for us. Again, Andy was so helpful. Due to our late Spring we currently have a heavy fall of pollen. The cars in the storage lot were of course covered, but Andy right away offered to have this car washed so we could see what it really looked like. Once we drove the car back to the dealership Andy and we worked out a price that was agreeable to both parties. We finished the paperwork and waited in the Customer Lounge while the car had the finishing details added to it (manuals, temp. registration, and inspection sticker installed, etc.). Andy even offered to provide us with lunch, due to our long day! Although everyone I witnessed at Prestige Toyota of Ramsey displayed friendly, professional, and exceptional behavior, three stars stand out that we worked with directly. Our Finance Manager, Mr. Sanchez, who got us through the necessary paperwork as quickly as possible and never tried to "hard-sell" us into additional options, our service tech, Andre, who patiently explained to me all the features of my new car, and even set up the Bluetooth for my phone for me, and of course our salesperson, Andy Eagle. He was so professional, courteous and knowledgeable, he instilled confidence in us from the start. I would definitely recommend this dealership to anyone looking for a quality car from a great dealership that obviously cares deeply about its customers. More

Salesman Robert Rago was informative, personable and knowledgeable. I will be sending my friends to him for their next toyota purchase. He is a definite asset to your company. knowledgeable. I will be sending my friends to him for their next toyota purchase. He is a definite asset to your company. More