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Prestige Subaru of Turnersville NJ - Service Center
Turnersville, NJ
27 Reviews
27 Reviews of Prestige Subaru of Turnersville NJ - Service Center
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January 02, 2020
I came in about early March to address my check engine light and deal with headlight/ fog light outages. I came in and told them that a friend ran the code and it came back as something having to do w light and deal with headlight/ fog light outages. I came in and told them that a friend ran the code and it came back as something having to do with an air hose. Following 2 trips there, they couldn’t find issue with my headlights or fog lights (which still periodically go off and on) they replaced a vacuum hose AND told me that I needed an $1800 break sensor in order for the check engine light to go off. They ASSURED me that the light was on and would STAY on as long as it wasn’t address by purchasing this part. I opted not to based on my gut. The second time I picked it up from them following the assurance that the light would be on, the check engine light was NOT on when I left the dealership and has NEVER come back on. And low and behold they replaced an air hose which is what I told them it was when I walked in (and my lights still aren’t fixed). I’m my eyes they’re thiefs and a liars. I let it go, because I’m now out of state and never have to deal with them again. However, I keep getting courtesy calls which give me real anxiety when is see them. I decided after the last call, I’m going to make sure that I leave review to warn others of your practices of selling needless and expensive parts and inability to address minor issues like fog lights. Oh! and failure to communicate that my breaks weren’t properly installed, which I had to follow up on based on the “mechanics notes” that I SAW, not them making me aware. When I called To find out about what that meant they never returned my call and I had to follow up with an email on that. This place may be good for sales (Subaru’s basically sell themselves) but DON’T trust the service department More
by Becky
Employees Worked With
Scott Petrus
November 18, 2019
Service Department Below ZERO I had very bad experiences with the service Department, Liars...from the service mangers to assistants ... bad job. no body care, I sent a letter to t I had very bad experiences with the service Department, Liars...from the service mangers to assistants ... bad job. no body care, I sent a letter to the Owner... doesn't care ...I do not recommended to any.. More
by Ashraf
Employees Worked With
Dave
November 03, 2019
Fantastic sales and service. I keep going back because it feels right. I'll be sure to recommend Prestige to family and friends. Thanks and keep up the good work. feels right. I'll be sure to recommend Prestige to family and friends. Thanks and keep up the good work. More
by GREG R
February 23, 2019
Danny Dean This mechanic is the best Subaru mechanic in South Jersey wouldn't go anywhere else. He knows his stuff and doesn't recommend things unless they are This mechanic is the best Subaru mechanic in South Jersey wouldn't go anywhere else. He knows his stuff and doesn't recommend things unless they are needed More
by Michelle
Employees Worked With
Danny Dean
September 06, 2018
Sales and Service were both amazing! We took our vehicle in for service, despite the fact that we purchased it elsewhere, and received excellent service in a timely manner. When we went We took our vehicle in for service, despite the fact that we purchased it elsewhere, and received excellent service in a timely manner. When we went to pick up our Impreza we happened to run into Salesman Brian Rea. I asked Brian to run the numbers on a trade of our Impreza for a Forester, despite the fact that we had no intention of buying a vehicle that evening. You see, we had our brand new 10-week old Golden Retriever puppy (Diesel) with us, so we certainly couldn't be spending all evening at the dealership. Brian ran the numbers after we found a Forester that we liked, and based on the deal he was able to offer, we decided we were going home with a Forester. Eric Waze(?) in Finance, as well as many of the other Sales Staff took on the task of caring for Diesel...seeing that he got food and water, while we completed all the paperwork. Brian did a great job and was very helpful in answering all of our questions both before and after the sale. I am hoping to purchase another vehicle next year and will definitely go back to Brian. More
by Diane Malloy
Employees Worked With
Erik Wark, Brian Rea
August 14, 2018
Cracked windshield This dealership does not stand behind their product. 1 year old car when the windshield cracked while parked in a parking lot. Service manager who is This dealership does not stand behind their product. 1 year old car when the windshield cracked while parked in a parking lot. Service manager who is trained to "look at glass" insisted it was a rock hit despite no chip or evidence of this. Told me to "take it to any glass shop" or call my insurance, anything so long as Prestige does not have to stand behind their product Will not go back. More
by Egal
Employees Worked With
Service manager David?
February 26, 2018
Family environment Daniel Carey is one of most friendly, conscious, patients sale person in that dealer Before get in to this dealer I was at the Rk subaru and could f Daniel Carey is one of most friendly, conscious, patients sale person in that dealer Before get in to this dealer I was at the Rk subaru and could feel the difference like from the ground to heaven. If I have to business subaru prestige will be one. More
by Jose G Marte
Employees Worked With
Daniel Carey, Brian Smith
July 03, 2017
Lack of communication Dropped my Impreza off for a warranty problem, after Prestige kept my car majority of the day they call saying they didn't do the repairs because my Dropped my Impreza off for a warranty problem, after Prestige kept my car majority of the day they call saying they didn't do the repairs because my Windshield wasn't in stock. Next the receptionist had an attitude. Another situation with Prestige is that I always take my Subaru there for my oil change. My cabin filter & air filter haven't been replaced since I bought the car, service couldn't even at least shake the sand and leafs off my filter. Mind you the air filter was black and needed to be replaced but it was never brought to my attention. I put $12,000 down on my Subaru I feel I should be treated better then this. I will be taking all my service & any other Subaru needs to Subaru of Cherry Hill. More
by Subiegirl
Employees Worked With
Service
February 24, 2017
STAY AWAY FROM THIS SERVICE DEALER I purchased a 2015 certified pre-owned Subaru Outback Limited from Antonio Guzman. Antonio was extremely professional, but their service dept. is by f I purchased a 2015 certified pre-owned Subaru Outback Limited from Antonio Guzman. Antonio was extremely professional, but their service dept. is by far the worst I have ever dealt with. Two days after I received the car I noticed a crack in the upper shaded portion of the windshield, that should have been checked as per the Subaru certification by the service dept.(Appears they really don't check as they claim) I immediately contacted Antonio and he spoke to his manager he advised I take the car to Safelite and see if it needed a replacement. Safelite claimed the glass could not be repaired. Antonio setup an appointment at Prestige dealer to replace the glass. I left the car overnight and when I drove the car out of the dealership a socket fell from the mirror and scratched my console, also the cable for the compass was not connected and the side pillar was full of adhesive. I contacted Noel Moya, service mgt., but he was far from concerned with the problem. The service dept should have checked the car prior to releasing it to me. This should have been an indication how bad Prestige service is. . On 12/15/16 I brought the car back for a trunk lid that does not open at times, Maria, service advisor claimed it was working fine...On 1/9/17 I brought the car back for the same problem, again Dan, service advisor claimed it worked fine for him. Both my wife and I attempted to explain that it happens maybe 2-4 time a week, but it was an inconvenience and a feature I paid for on the vehicle. About a week later the same problem occurred, but with a banging sound, I was able to record/video the lid noise. I called Prestige and spoke to Don, service advisor and explained in detail the issue. He stated there was nothing Prestige can do without viewing the problem. I requested that Noel Moya the manager call me back. I waited over a week and NO call back. AGAIN, I called Prestige to speak to Noel or Don, Brian stated that Don was sick and Noel was out. I explained the problem I was having and was assured that Noel would call me back. Over a week has passed and NO CALL BACK FROM ANYONE at Prestige. On 2/24/17; I called and spoke to Brian and he said Noel was in a meeting, I requested that I speak to him. After a lengthy hold, Noel answered and I explained the problem again. Noel was not to anxious to address my problem but rather dismissive. I explained that Prestige dealer is 80 miles away and to drive 160 miles R/T and be told that they need to duplicate the problem is a waste of everyone's time. I told him I have a video with the noise that sounded like either the struts or motor so maybe we start there... Noel stated that was not good enough and they needed to see the problem for themselves. The end result is I still have a trunk lid that does not open at times. . Now I'll contact Subaru Of North America...STAY FAR- FAR AWAY FROM THIS DEALER More
by Jim Trezza
Employees Worked With
Maria, Dan, Don, Noel
February 17, 2017
Great Saleperson Purchased 2 cars from Mary Bevan, She was great during the sale and afterwards. Always looking out for her customers, If you are in the market for a Purchased 2 cars from Mary Bevan, She was great during the sale and afterwards. Always looking out for her customers, If you are in the market for a Subaru, I recommend contacting Mary at Prestige .The dealership is outstanding also. The service personnel clearly take pride in their work. Great salesperson and great dealership!!! More
by happy new car guy
Employees Worked With
Mary Bevan
