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Prestige Lexus of Ramsey
Ramsey, NJ
2,631 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,631 reviews
August 10, 2015
Very Professional and respectable man. A man of his word and gets the deal done! We have a created a great relationship and we kept it straight to the point and he got the job done! A man of his word and gets the deal done! We have a created a great relationship and we kept it straight to the point and he got the job done! More
by Hildaavic
Employees Worked With
Todd Van Gorp
July 29, 2015
Treated like royalty, honest, timely and exceptional! Our sales representative Kevin Lewis treated us like royalty. We purchased a Lexus GX with a down payment over the phone. Kevin handled the transact Our sales representative Kevin Lewis treated us like royalty. We purchased a Lexus GX with a down payment over the phone. Kevin handled the transaction via email, phone calls and graciously answered all of our questions in a timely manner. We drove 4 hours to finally meet Kevin and pick up our vehicle. The treatment and transaction could not have gone any smoother! Prestige Lexus and Kevin Lewis are fabulous! Jennifer & Brendan Higgins More
by jen_higgins
Employees Worked With
Leo Soberanis, Kevin Lewis
July 16, 2015
Great experience I recently purchased a vehicle from Jennifer Casey. She was fantastic from start to finish. She answerd all my questions and helped me find the vehicl I recently purchased a vehicle from Jennifer Casey. She was fantastic from start to finish. She answerd all my questions and helped me find the vehicle I was looking for. It was a pleasant experience working with her and prestige Lexus . If you are interested in a Lexus I highly recommend you go to prestige in Ramsey and ask for Jennifer Casey. More
by Jersey,girl 1980
Employees Worked With
Jennifer Casey
July 05, 2015
Great experience i went to the dealership a month ago to look for a car to lease. I had planned to visit three different dealerships after researching the cars. I got i went to the dealership a month ago to look for a car to lease. I had planned to visit three different dealerships after researching the cars. I got to Prestige Lexus and was introduced to Christopher Choi who provided excellent service, new the car and answered all of my questions and made my decision very easy to make. More
by Ana508
Employees Worked With
Chris Choi
June 29, 2015
My Experience I am driving my 5th Lexus, all leased through Prestige Lexus. My representative was Jane Toledano on the first four, and the experience was wonderful. I am driving my 5th Lexus, all leased through Prestige Lexus. My representative was Jane Toledano on the first four, and the experience was wonderful. Commensurate professional. Jane was promoted and sent to another dealership and my account was turned over to another salesperson. This is when the nightmare began. I received a call from this salesperson who offered to upgrade my Lexus IS-250 to the newest version at $20 less per month. I asked if it was identical to the one that I was driving. The rep said identical. I gave him the go ahead to set up the new lease. I brought my car in for inspection and the person that did the inspection said all was fine with the car I was trading in. I went to pick up the car, signed the documents and drove off in the new car. About 20 minutes into my drive I noticed that there were features missing from this car, including GPS, tilt and telescope steering wheel and rear shade. I immediately called the dealership and asked to speak to the manager. He told me not to worry and to come back to the dealership. I did. I sat with him and the salesperson and the manager asked me what I wanted to do. I said that I did not understand the question. He said "well, you don't expect me to just give you the upgraded car do you?" I said that the salesperson told me that the car was identical to the one that I brought in, which turned out to be untrue. To which the salesperson remarked: "I distinctly remember you saying that you didn't need GPS". I turned to the manager and said "he leaves now". The manager sent him away. He then turned to me and said that there was no way that they could let me have the new car at the price quoted. I said that I would like my traded in car back and kill the deal. He then coerced me into paying an additional $1,000 or $1,200 (I forget) and got me the correct car. I left the dealership after telling him that I had never experienced anything like this with Lexus in the past, and was shocked and disappointed at how he had handled the situation. THEN, about a month later, I got a bill from Toyota Motor saying that I owed money for scrapes on the front spoiler and other marks on the car! At this point I was ready to explode! Talk about adding insult to injury! I am now receiving bills from a collection agency. The collection agency is looking for $280. I am contacting you today because I feel that you should know how the current management handles their clients. BTW, in the past, the inspection was performed the same way, and here was never a problem. I treat my cars well. I guess that's it. More
by JAY BEE
Employees Worked With
Jane Toledano
June 26, 2015
Leo!!! I came to Prestige Lexus and had the pleasure of working with Leo on the finance end to finalize my deal! He was pretty much amazing to us! I am very I came to Prestige Lexus and had the pleasure of working with Leo on the finance end to finalize my deal! He was pretty much amazing to us! I am very thankful for everything that was done for me at this dealership, by far my best experience yet, When im ready for another vehicle I already have my go to guys at Lexus! Thank you so much!! More
by Charm22
Employees Worked With
Eugenio Santini, Leo Soberanis
June 26, 2015
Excellent Service My experience at Prestige Lexus service dept. was exceptional. I want to thank Michael Zearfaus for his courtesy and professionalism. My entire exper My experience at Prestige Lexus service dept. was exceptional. I want to thank Michael Zearfaus for his courtesy and professionalism. My entire experience from scheduling service appt, being greeted by a professional service advisor to picking up the car when done demands nothing less then a 5 star rating. I had a great experience at Prestige Lexus and would highly recommend them for both sales and service. I truly felt like a "valued customer". More
by mmonico
Employees Worked With
Michael Zearfaus
June 22, 2015
Highly professional I cannot say enough good things about Todd. Very personable and knowledgeable. A real go-getter. Made the whole process/transaction smooth. Thanks aga I cannot say enough good things about Todd. Very personable and knowledgeable. A real go-getter. Made the whole process/transaction smooth. Thanks again for taking the time and being so understanding. More
by Amy Lee
Employees Worked With
Leo Soberanis, Todd Van Gorp
June 18, 2015
Great service Chris did a great job on helping us find the right car with a reasonable price. I expect to re-visit Prestige Lexus for my future needs. Chris did a great job on helping us find the right car with a reasonable price. I expect to re-visit Prestige Lexus for my future needs. More
by soogikim
Employees Worked With
Chris Choi
June 17, 2015
Todd Van Gorp delivers a luxury experience I am not a fan of car shopping and dislike "pushy:" sales people. Todd made my Lexus experience quite enjoyable. I never felt like I was being pushe I am not a fan of car shopping and dislike "pushy:" sales people. Todd made my Lexus experience quite enjoyable. I never felt like I was being pushed into or sold a car. By listening to me and being informative Todd created a "desire to acquire" my ES 350. He was patient and answered all of my questions with just the right level of detail for my personality. I would strongly recommend Todd to anyone shopping at Prestige! More
by Road Warrior
Employees Worked With
Leslie Fougha, Todd Van Gorp
