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Prestige Lexus of Ramsey
Ramsey, NJ
2,730 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 24, 2026
Misrepresented Warranty Products and No Resolution After Two Weeks I have been a loyal Prestige Lexus of Ramsey customer since 2006, but my recent experience has been extremely disappointing. I was sold Two Weeks I have been a loyal Prestige Lexus of Ramsey customer since 2006, but my recent experience has been extremely disappointing. I was sold what I was told were Lexus OEM warranty and service products — including a Lexus extended warranty, Lexus road‑hazard protection, and “free oil changes for the life of ownership.” Two years later, I discovered that none of these were Lexus products. They were after‑market Lithia Motors service contracts that most Lexus dealerships will not honor. This was never disclosed at the time of sale and has caused significant issues when trying to obtain service. I have been speaking with Robert Stalter, Jr. for over two weeks, and despite multiple follow‑ups, there has been no progress, no updates, and no resolution. I was told I would be copied on emails to managers, but I never received anything. The lack of transparency and accountability has been extremely frustrating. Consumers deserve honesty when purchasing warranty and service products. Misrepresenting after‑market plans as Lexus OEM coverage is unacceptable, and the refusal of multiple Lexus dealerships to honor these plans confirms the problem. I am simply asking for what I was told I purchased: genuine Lexus warranty coverage, genuine Lexus road‑hazard protection, and a genuine Lexus maintenance plan. After two weeks of trying to resolve this directly, I still have no answers. More
by Tom Meshinsky
Employees Worked With
Robert J Stalter Jr
June 23, 2026
Our experience was very positive and our sales representative Robert Ripple was great! He took the time to answer all our questions and kept us at ease during the buying process. representative Robert Ripple was great! He took the time to answer all our questions and kept us at ease during the buying process. More
by melissadebarberie
Employees Worked With
Robert Ripple
May 05, 2026
I had a great experience working with Thomas while purchasing my car. From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right vehicle—not just ma purchasing my car. From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right vehicle—not just making a sale. He took the time to answer all my questions, explained the features clearly, and made the entire process smooth and stress-free. What stood out most was his honesty and professionalism. He never pressured me and made sure I was comfortable with every step of the deal. Thomas also worked hard to get me a fair price and made sure everything was handled efficiently from start to finish. If you’re looking for someone reliable and easy to work with, I highly recommend Thomas. I’d definitely go back to him for my next car. More
by Raj G
Employees Worked With
Thomas Roach
April 28, 2026
Prestige Lexus always distancers themselves from other dealerships with their outstanding customer service. This service experience was excellent dealerships with their outstanding customer service. This service experience was excellent More
by jjmadden3
Employees Worked With
Stephanie Ceccon, Joe Alemany
