Prestige Lexus of Ramsey

My experience was truly professional. Everything was explained clearly. I am happy now with my vehicle. Everything was explained clearly. I am happy now with my vehicle. More

Had a great experience with the service department at Prestige Lexus. My issue was identified and resolved quickly Prestige Lexus. My issue was identified and resolved quickly More

Efficient, very courteous service. Video by technician explaining findings under the car is an excellent feature of service. Video by technician explaining findings under the car is an excellent feature of service. More

Professionalism and making me feel proud to have a Lexus- Nic waiting area too, really well done. Nic waiting area too, really well done. More

My experience in the Prestige Dealership was very good. Sales man and the financing and others were very helpful. Sales man and the financing and others were very helpful. More

This is an excellent car dealership. The sales team is professional and never puts pressure on the customer to make a sale, but rather works with the customer to get the exact car she/h The sales team is professional and never puts pressure on the customer to make a sale, but rather works with the customer to get the exact car she/he wants. The tech team is excellent, explaining all of the tech features of the cr and being available for phone calls and refresher courses as needed. The service department is wonderful; and not only do they do great work, but they also send a video of the work they do so that the customer can see what was done & keep that for reference. I highly recommend this dealership for anyone wanting to buy a Lexus. Prestige Lexus is the best. More

Staff always pleasant, helpful and courteous. Site comfortable and pleasing. Inventory well stocked. Everyone works together to help the client have the best least stressful experience. Site comfortable and pleasing. Inventory well stocked. Everyone works together to help the client have the best least stressful experience. More

Friendly people. I would recommend to friends and family. Salesman was of good character. Only thing is far from home. I would recommend to friends and family. Salesman was of good character. Only thing is far from home. More

Always great service. I would highly recommend this dealership. They take great care to make sure you are satisfied. I would highly recommend this dealership. They take great care to make sure you are satisfied. More

This dealership operates with zero accountability and no respect for customers’ time. We were given specific terms by their own employee and proceeded in good faith. After investing significant time, man respect for customers’ time. We were given specific terms by their own employee and proceeded in good faith. After investing significant time, management stepped in, refused to honor those terms, and then attempted to justify it by saying the employee had been fired. Whatever their internal issues are, they should never be pushed onto the customer. The manager we dealt with was openly dismissive, repeatedly talked over me, and made it clear there was no intention of having a real conversation—only shutting us down. The tone was condescending, unprofessional, and completely unacceptable for a customer-facing business. This felt like a classic bait-and-switch: get customers in the door with one set of terms, then change the story once management is involved. Instead of owning their mistake or trying to resolve it, they chose to waste our time and treat us with disrespect. If you value transparency, professionalism, and being treated like a human being, look elsewhere. This dealership clearly does not stand behind its word or its staff, and management behavior alone is reason enough to avoid it. More