Prestige Ford - Service Center

Transmission Ordeal The process for getting an appointment was great. That's why the score of 2 vs. 0. Informed that my transmission needed to be replaced, $7,000!!! I The process for getting an appointment was great. That's why the score of 2 vs. 0. Informed that my transmission needed to be replaced, $7,000!!! I just about went to the show room to trade in my vehicle and spend $7,000 towards a NEW car. Instead, I paid my $160 for diagnostic test. Thought about it and got a second opinion from a reputable transmission place in Leesburg. Guess what, NOTHING wrong. Pain diagnostic testing of $75.00 and had a Transmission Service for $125.00. Grand total $200!!! Wow Prestige Ford, you almost had me at "you need a new transmission". NEVER again!! More

Routine service and minor cosmetic damage repaired Great service. Oil change and service done on time. Body shop repaired some minor damage to like new! Received the vehicle back on time, cleaned an Great service. Oil change and service done on time. Body shop repaired some minor damage to like new! Received the vehicle back on time, cleaned and polished! Thank you to the entire service and body shop crew. More

Great Experience With the Service Dept My truck was part of the Ford recall pertaining to a needed software update to prevent the transmission from downshifting to first gear at speed, a po My truck was part of the Ford recall pertaining to a needed software update to prevent the transmission from downshifting to first gear at speed, a potentially very dangerous scenario. I was seen right away and the repair was done much sooner than I was told it would take. Everyone, from the service writer to the office, were friendly and professional and I will be back when I need a service procedure I can’t do for myself. I wish knew the names of everyone who greeted or helped me. More

Avoid the service department at all costs! I made an appointment online, arrived for the appointment on time and when I said I had an appointment the service adviser looked at me like I had I made an appointment online, arrived for the appointment on time and when I said I had an appointment the service adviser looked at me like I had a 3rd eye growing from my forehead. Asked me twice how to spell my name and then informed me he had no record of my appointment. That was Dustin-he was very nice and told he really wanted to fix my problem but couldn't do it that day. I chalked it up to me not being the most computer savvy person on the planet, waited until I had some time off and called the number he gave me. Called this morning, asked for his extension, got a voice mall that said nothing other than "DUSTIN!" I Hung up and called back. This time I asked for the service department, got transferred, then was asked if I needed to schedule an appt. or inquire about a repair underway. I replied, "I need an appt."; person on the line said, "That's me, what do you need done?" I explained I needed my chip key reprogrammed and a spare key made. She quickly said, "You need to talk to parts to see when they can get that key for you-I'll transfer you." Click. I thought that was weird, but whatever. So, I explained my issue again to the parts guy. His reply, " I SHOULD have that one." I thought, well I hope so, it is a Ford and you are a Ford dealership. I was a little worried that he didn't go check-whatever. He transferred me back to the appt. setter. She informed me I needed to talk to a service adviser because programming the key required a technician. I got transferred again. This time Jerry (or Gerry), picks up the phone. No problem sir we can do that today at 3 p.m. I ask how much he says $89.95 for the service and either 39.95 or 59.95 for the extra key, (ouch-but expected). I specifically asked, "Is that all?" His reply, "Yes sir." Arrive at Prestige Ford at the arranged time. After standing in the rain blowing under the cover they have there for about a minute someone asks if they can help me and I inform him I have an appointment for 3 p.m... It's back! That darn 3rd eye on my forehead has reappeared I guess. I give him my name-no good, I spell it-no good. Now I'm thinking maybe it wasn't my fault on the previous appt.! I tell him I spoke to Jerry and he goes, "Oh! Well, Jerry's right there-he'll be right with you," and walks off leaving me in the rain. I stood there outside the little kiosk getting wet for about half a minute and then just stepped inside w/o being asked to avoid the weather-as I was started to get a bit annoyed. Jerry introduced himself and we were off and running! I thought-cool here we go. About 40 minutes later Jerry steps into the waiting room to inform me, "The first key we made isn't working so well. We have to go get another one. It will take about a 1/2 an hour for us to pick it up from Key Scales." I look at him like he's got a 3rd eye because I know Key Scales is at LEAST a 1/2 hour away if not more. I then ask him if he's got a helicopter. After some conversation he agrees that yes, it will be at least an extra hour for them to go get an F-150 key from a dealership 2 towns away. I agree to wait. At 4:42 Jerry walks into the waiting area (I think on his way to the restroom) and informs me, "They're ALMOST DONE... and, well get you wrapped up in a second." I continue to wait. Remember-they are reprogramming a chip and making one new key. At 5:24: "You're all set, the cashier has your bill..." I walk over and am told my bill is $169.97! I inspect the bill and notice a $13.94 "shop charge." The cashier and I discuss that and she seems to agree that, after waiting 2 hours and 15 or so minutes for 2 keys- perhaps that's a bit much... Jerry comes in an informs the charge is customary and that's nothing he can really do about it. I inform Jerry that I will be writing this review and leave. Exactly 2 and 1/2 hours after arriving at Prestige Ford to have a key made, I left as a very unsatisfied FORMER customer. More

Service Got off to a rough start because the advisor I started with left early and left me hanging. Thankfully the quick lane manager stepped up and was fanta Got off to a rough start because the advisor I started with left early and left me hanging. Thankfully the quick lane manager stepped up and was fantastic! Jerry was awesome. More

The best service rep! No matter what your service need, Abbey Bennett is extremely knowledgeable and explains your options and makes well reasoned recommendations. She fol No matter what your service need, Abbey Bennett is extremely knowledgeable and explains your options and makes well reasoned recommendations. She follows up with the service techs to ensure your repairs are performed properly. More

Great Parts Department,FAIR Priced OEM Parts! Went to FORD Parts Dept. Bought a new replacment interior handle part for my 2014 FORD Escape. Parts Conterman help me with professional and courtious Went to FORD Parts Dept. Bought a new replacment interior handle part for my 2014 FORD Escape. Parts Conterman help me with professional and courtious service. Gave me a Fair competitive price! Will be coming back for all my Service and Parts for my Ford Escape from now on! Best FORD Dealer in all of Central Florida! Orlando FORD Dealers cant hold a candle aginst Prestige Ford! Go here instead ! More

Service dept Being widowed & alone concerned about a long drive to visit my children, I visited your svc dept and asked if someone could check my auto before st Being widowed & alone concerned about a long drive to visit my children, I visited your svc dept and asked if someone could check my auto before starting my trip. I want to thank Abbey, so kind and gracious for fitting my car so quickly in their busy work schedule and also thank Isaac, for examining all the systems and assuring me my car is roadworthy. Great employees and service More

Great Friendly Service Amy In the service department was great. Got me in for my oil changed and checked everything Even pointed out I have a discount I needed to use. Amy In the service department was great. Got me in for my oil changed and checked everything Even pointed out I have a discount I needed to use. Thanks Amy More

#AnotherScrewedCustomer :( If I could give this place -00000 stars I would. I am in tears right now. Where do I start... Bought a car from this place a few months ago and befor If I could give this place -00000 stars I would. I am in tears right now. Where do I start... Bought a car from this place a few months ago and before leaving their detail department was to wash/wax my car. well needless to say, something was sprayed on the hood and the guy couldn't get it off. I was told to bring it back when I have the oil changed and they would take care of everything... Moving forward: It’s now time for an oil change. General mgmt. Rich Weigand says he'd take care of the issue. Nice enough! Oil change was at 1:30. 2:30, 3:30...4:30, 5:00 no car! I asked several times if there was a problem and finally the guy that took my vehicle in states; Oh, there an electrical issue, we took the battery out to see if that would correct the issue. AN ELECTRICAL ISSUE! I brought my car in for an oil change and for these cons to fix what their worker screwed up. After several hrs. wasted, their GM Weigand and Johnathan (The owners’ son) tells me to take my car and go because these issues are covered under my warranty. Oh, and that this issue could have happened while driving down the road. I wasn't allowed a service sheet either which states the services received on 9/8/18. Well Mr. GM, I have not had any lights to come on in my car since it's purchase and now I'm left with an electrical issue that was never a problem in the beginning. See you on Channel 9 and court if necessary. #AnotherScrewedCustomer :( More