Prestige Ford - Service Center

great job did a great job this time the job was started on time and finished quickly the waiting room was clean and had good coffee and everyone was friendly an did a great job this time the job was started on time and finished quickly the waiting room was clean and had good coffee and everyone was friendly and helpful. More

The Auto Body shop does a great job My F-250 needed a replacement mirror installed and the door repainted after a hit-and-run removal of the mirror. Prestige quickly got the replacement My F-250 needed a replacement mirror installed and the door repainted after a hit-and-run removal of the mirror. Prestige quickly got the replacement parts in and had the truck only for 2-days, the repair was completed much faster than expected. More

Multiple failures fro service department Our 2017 F-150 has had a broken 4-wheel drive module since last October - 9 months and there is still apparently no part available to fix it. I recen Our 2017 F-150 has had a broken 4-wheel drive module since last October - 9 months and there is still apparently no part available to fix it. I recently took my Expedition in because SiriusXM was intermittent. They charged me $130 to update the module, even though they could not accomplish the update. The next day I went out to go someplace and the car battery was totally dead - could not even unlock the doors. 5 year battery less than 3 years old. Little volcanoes of copper sulfate piled up on the battery terminals. I had the oil changed a week before and there was no trouble with the battery and terminals were clean. Changed the battery and one terminal and the radio worked fine, then started acting up again 2 days later. Went on-line, got instructions for module update and did it myself. SiriusXM works fine as long as the battery has a full charge. Prestige wanted $900 for a new Sirius module. Clearly that is not the problem. Wasted $130 and another $100 for a new battery plus hours of my time. Prestige will not be working on my vehicle ever again. More

Safety recall If they damage a component during a safety recall repair, they will not accept responsibility for their mistakes. They will pass the cost of repair o If they damage a component during a safety recall repair, they will not accept responsibility for their mistakes. They will pass the cost of repair on to the customer and not return your key (FOB) until you pay for their mistake. They say they want your review, but will not reply to your response. FYI More

Engine replacement I started having a problem with my Escape. Running rough and cutting off. I spoke with Jim, in the service department and he had me to set up an appo I started having a problem with my Escape. Running rough and cutting off. I spoke with Jim, in the service department and he had me to set up an appointment. Jim was always very professional and he kept me informed as to the progress of my car repair. I wouldn't hesitate to recommend their service to my friends. More

Disorganized Mess This is the second time in a row I have brought my new F-150 in for service and had a terrible experience. My truck is a 2018 with 50,000 miles on it This is the second time in a row I have brought my new F-150 in for service and had a terrible experience. My truck is a 2018 with 50,000 miles on it and the sunroof has already quit working. I have asked the Service Department to look at it twice when coming in for an oil change and every time I pick it up they say they didn't have time (despite requesting this service when I make my appointment). Last time they said their lift was down so they couldn't rotate my tires, but I couldn't get them to take the cost of this service off my Bill. They have also neglected to wash my truck the past two times I have taken it in for 'The Works' service - despite waiting for 3 hours after my appointment time I showed up 10 minutes early for. I received a seemingly automated email from the GM (Richard Weigand) after complaining about multiple bad experiences, but when I try to email him back I never get a response. I know everyone has their off days, but I feel like I have given Prestige more than enough opportunities to redeem themselves. Nick and the Sales Team was great, but go ANYWHERE but here for your Service needs. More

disappointed service tec was supposed to wash my truck with the servicing of said truck and he didn't. iasked 5to have it washed when I checked in . the lady said service tec was supposed to wash my truck with the servicing of said truck and he didn't. iasked 5to have it washed when I checked in . the lady said it was no problem. didn't get done. More

My first time at Prestige Ford. The Service Manager explained the repair and cost quickly. The parts were ordered and came in $30 less than estimated. Very satisfied. explained the repair and cost quickly. The parts were ordered and came in $30 less than estimated. Very satisfied. More

GOT GPS FIXED EVERYONE WAS GREAT GOT MY CAR FIXED SALES AND SERVICE WAS GREAT, THEY TREAT U LIKE THEY WERE PART OF MY FAMILY . I WOULD BUY ANOTHER CAR THEIR. TONY EVERYONE WAS GREAT GOT MY CAR FIXED SALES AND SERVICE WAS GREAT, THEY TREAT U LIKE THEY WERE PART OF MY FAMILY . I WOULD BUY ANOTHER CAR THEIR. TONY More

5 stars great service with always courteous staff. The appointment process service was easy and fast. Will return for next service on my car!! Thanks appointment process service was easy and fast. Will return for next service on my car!! Thanks More