Prestige Ford - Service Center

I have had Fords all My Life, and have always had them serviced at the Ford Dealer. I have to say I don't know why You call it quick lane because it is anything but. I had an appointment at 10:30 for the serviced at the Ford Dealer. I have to say I don't know why You call it quick lane because it is anything but. I had an appointment at 10:30 for the works service and had to wait an hour and forty five mins. There was another Lady waiting over an hour and She had an appointment also. If You have an appointment You should not have to wait that long. Also every time I get it serviced there they spill oil on the engine and it stinks. Had grease on floor mat. Only reason would not recommend Is to slow. More

I take my F150 here for service because they keep up with which service items are needed. I frequently tow a travel trailer and want to make sure the truck is preedfed Zazapared before we go on the road. Th which service items are needed. I frequently tow a travel trailer and want to make sure the truck is preedfed Zazapared before we go on the road. The work is completed on time and they always call if theyws find abgnnything they didn't tell me about at check-in. More

Good and quick service provide. Tony when above and beyond to try and fit all my needs in one visit, providing good costumer service. thank you Tony beyond to try and fit all my needs in one visit, providing good costumer service. thank you Tony More

Service department (Tony) gave us exceptional service to get our vehicle service and us on our way. Thank you All Service on this vehicle as well as our other Ford have been with Prestige. get our vehicle service and us on our way. Thank you All Service on this vehicle as well as our other Ford have been with Prestige. More

I brought my truck in for repairs just to get ripped off not only the money but also the actual service done. I was told my truck would be complete in two days when it took five. There was no contact attemp not only the money but also the actual service done. I was told my truck would be complete in two days when it took five. There was no contact attempted on the service writers part. I went to pick up my truck, there was added charges on my bill. I asked what the charges were for and received the answer of "I don't know, my technician isn't here to tell me." Other charges that cost me almost another one thousand dollars. I asked why I wasn't informed about the charges and was giving the answer of "We don't have to call if it's under a thousand dollars." I signed paperwork stating what parts I didn't want to be put on but was charged for putting those parts on anyways. I also asked for new lug nuts to be put on my vehicle, only to pick it up with out new lug nuts. Each tire was missing a lug nut because I took the locking lug off (security lugs to prevent theft). I was completely taken advantage of. I paid the bill because I was traveling out of state and needed my vehicle. Especially when the service writer explained I couldn't take the vehicle if the bill wasn't paid. During my travel, the new parts that were put on started to fall off. My drive shaft fell out of its mount, bending it pretty bad. I got underneath my vehicle and found that the technician put stripped out bolts into the mount, causing it to come loose. I was stranded on the side of a busy road, I literally had two wheels stick out on the road. I couldn't move any further to make it safe. I had to leave my vehicle on the side of the road with my mother (on her birthday) to get an Uber. I took the Uber to the auto parts store and bought parts and tools to fix my vehicle. I called the service writer to inform him what was going on. His response was as cold as I've ever heard. "Sorry for the inconvenience." When I traveled home I contacted the service manager to set up an appointment to talk about my issues. She explained that she would look into the matter. I never heard back from her. I then emailed the general manager to inform him of my situation. After a few days another service manager contacted me to find out what was going on. I relayed everything to him. He told me he would look into it and call me back. Four weeks later I'm writing this review. I sincerely hope no one else has these issues but this is how Prestige Ford in Mount Dora operates. More

Professional and fair got me in without an appointment thanks for taking care of the problem I was having , will definitely recommend this dealership to family and friends thanks for taking care of the problem I was having , will definitely recommend this dealership to family and friends More

Great and friendly service! Have been going to Prestige Ford for years. And bought all of my cars there since 2010. Great place to by new and used cars and pickups. Ford for years. And bought all of my cars there since 2010. Great place to by new and used cars and pickups. More

I rate your service department very high in customer service and professionalism. Your sales department is another story. In 2018 when I was shopping for a new Escape I visited your dealership and they service and professionalism. Your sales department is another story. In 2018 when I was shopping for a new Escape I visited your dealership and they found the Titanium I wanted using your locator. As a knowledgeable buyer I made, what I felt was a reasonable offer. Your sales people including your sales manager refused to get within $1500 of my offer so I visited other dealers. Turns out the same Escape your salesman was trying to sell me was actually located at Key Scales Ford in Leesburg. I happened on to it by chance when I stopped there to look at what Escapes they had available. I ended up buying that escape for exactly the price I offered your dealership. Turns out they had offered to trade this Escape with you even up on one of your Escapes and your dealership refused. Your manager wanted to transfer the Escape at cost which would have caused Key Scales to lose their holdback. The deal could have been made and your sales team just didn't make the right decision at the time. So, I'll continue to use your excellent service department. When it comes time to buy my next Ford, which will be in 2021, I'll think twice before being put through that kind of experience again. A word to the wise, perhaps? More

I had both body damage and mechanical issues. The staff there worked really hard to get everything fixed I-am 100% happy with the job and wouldn’t hesitate to bring my business there again. And this was a there worked really hard to get everything fixed I-am 100% happy with the job and wouldn’t hesitate to bring my business there again. And this was a Dodge Ram More

Jerry Griffith and the technicians are honest and hard working professionals. I have been to dealerships closer to my home , but drive the extra mile to Prestige. working professionals. I have been to dealerships closer to my home , but drive the extra mile to Prestige. More