Prestige Ford

Be prepared for your time to be wasted! I have been reluctantly coming to prestige for service on my new ford trucks, i've had four. This was the dealer closet to my area. I am only speakin I have been reluctantly coming to prestige for service on my new ford trucks, i've had four. This was the dealer closet to my area. I am only speaking of the service department in this review, not sales. Every time i bring my truck in for a known mechanical issue it's like pulling teeth to get them to service it under my premium warranty. This last time was it, I will never again set foot in that joke of a service department. My 2014 F150 ecoboost is my latest headache, my truck is suffering from a stretched timing belt that rattles and grinds upon a cold start, it has done this off and on for months and finally the rattle and grind happened daily last week. I am very hesitant to bring my vehicle there, because they always have it for a week minimum. This would be tsb14-0194 ( i found the exact same noise on multiple videos on google).The Service manager failed to diagnose the 4 days they had it this time and basically sent me on my way with no solution. Chuck was the service managers name, and because of his lack of concern for the health of my vehicle, i removed it from their shop. More

Most dishonest dealership ever! I bought a 2011 truck that was previously in a accident with airbag deployment. Once I learned through car fax it was too late and they would not take I bought a 2011 truck that was previously in a accident with airbag deployment. Once I learned through car fax it was too late and they would not take the vehicle back. More

Outstanding Salesmanship This dealership is far beyond my expectations of a car dealership. Everyone there was happy, pleasant and very knowledgeable. They went beyond my wi This dealership is far beyond my expectations of a car dealership. Everyone there was happy, pleasant and very knowledgeable. They went beyond my wishes on a vehicle and delivered on all my needs. I can't say enough about how this dealership treats you like family and the whole process was pleasurable. Calvin Reed was our salesman and we enjoyed every moment with him. Make this dealership a part of your family too, as we have. They will treat you with respect and quality. We dealt with Johnathan, Calvin and Anthony, and the whole dealership was great. My boyfriend and I both bought vehicles there at the same time. We will not trade anywhere else after our experience here. Priscilla Goins and Dennis Shivok More

Great customer service!! Great customer service! From the moment I called into the dealership to inquire about a vechicle and though the final process of signing paperwork, I Great customer service! From the moment I called into the dealership to inquire about a vechicle and though the final process of signing paperwork, I felt no pressure. Everyone was so kind and listened to my needs. This wasn't the sterotypical dealership experiece that I expected. I would recommend to all my friends and family to purchase a vehicle here. More

Awesome Internet Department!!!!!! The internet department was very tentative and helped answer all of my questions on my recent vehicle purchase of a new Ford Fusion! A big shout out t The internet department was very tentative and helped answer all of my questions on my recent vehicle purchase of a new Ford Fusion! A big shout out to my sales consultant Javier for providing me with the up most respect. I will most definitely be coming back for sales and also to check out the service department. More

Thank you Prestige Ford I'm enjoying my new Ford Fusion thank you. I love Prestige Ford because they listened to my needs and made me feel at home. If you want a honest deal I'm enjoying my new Ford Fusion thank you. I love Prestige Ford because they listened to my needs and made me feel at home. If you want a honest deal stop by there. More

Really bad experience I had a clear understanding with the salesperson as to the price, only to have them change it when I went to pick up the car. The salesperson Ed, was I had a clear understanding with the salesperson as to the price, only to have them change it when I went to pick up the car. The salesperson Ed, was a gentleman and had the same pricing understanding that I had. The Finance and Sales Managers would not honor the price we agreed on and tried to make me feel bad about the transaction. I did my research and offered them a fair price. It was in writing. I acted in good faith and wasted an entire day only to have my integrity insulted by the management. I should have heeded the other reviews because this is not the first time or the last time this has happened. More

My son went into the dealership to purchase a new ford. He told the salesman and finance rep the he was eligible for the Z-plan, as his Grandfather worked for retired from Ford. His Grandfather called For He told the salesman and finance rep the he was eligible for the Z-plan, as his Grandfather worked for retired from Ford. His Grandfather called Ford to get the authorization and had made the mistake of telling Ford he was his nephew, which gets you the X-plan discount. When my son took this to the dealer they told him that well maybe Ford must have changed their policy and that is what you are authorized. The finance rep did not attempt to call Ford or verify that this information was correct. They wrote up the contact under the X-plan and away we go. When then found out a few weeks later from a friend that was looking for a Ford at the same dealership, and the finance rep called Ford to verify which plan they were eligible for (Z-plan: grand daughter of Ford retiree). So we called Ford again with his Grandfather and verified that he was indeed allowed to use the Z-plan, the Ford representative said she beleived the Ford Dealer should make accept the new Z-plan number and make it right. After going back to the dealership, the Finance rep said it would cost my son $500 to cancel the contract and issue a new one. When I contacted the General Manager, he told me it was $300 to do the same thing. I asked them to correct this as they had as much knowledge and responsibilty to fix this as we did, the GM said he could not do that. I even offered to pay half the cost $150 of the $300, and the Gm still said no way. This dealership is only out for the money and could care less about it new customers, even those that qualify for Z-Plan discounts. Buyer beware, purchase at your own risk from this dealership. More

All I can say is what a GREAT experience! No hassle, no lies and everyone was down to earth and friendly! I am loving this dealership! I would recommend Prestige Ford to all of my friends/family and anyone lies and everyone was down to earth and friendly! I am loving this dealership! I would recommend Prestige Ford to all of my friends/family and anyone looking for a vehicle! Vicky, Bill, Jaimie and Norris worked exceptionally fast and got my payment lower! I am so happy with my new Ford Fusion! Kudos for this dealership and a igh five for everyone there! 5 stars all the way! More

I happened to be near this dealership while on a business trip and always had a desire to look a Ford 150. Stopped in the dealership and was approached by Fred Baughman, a sales person at the dealership. I trip and always had a desire to look a Ford 150. Stopped in the dealership and was approached by Fred Baughman, a sales person at the dealership. I told him I was just looking at the Ford 150 and was from out of town and would not be buying the truck but could I get inside one and take a look. He could not have been nicer, more understanding or more helpful. He understood that I was on a business trip and wasn't going to buy but answered all my questions and was extremely knowledgeable. He spent a considerable amount of time explaining the features of the truck with me and never once did I feel pressured or rushed. If or when I buy a Ford 150, I will drive the 15 hours back to this dealership and buy it from this salesmen. People this knowledgeable as well as this patient and understanding need to be rewarded for their efforts. I would highly recommend Fred Baughman, if you are looking at a Ford in Central Florida. It is rare that I write reviews but the customer service I received from this salesmen when I was clearly an out of towner who was just looking was outstanding. More