Prestige Ford

Avoid the service department at all costs! I made an appointment online, arrived for the appointment on time and when I said I had an appointment the service adviser looked at me like I had I made an appointment online, arrived for the appointment on time and when I said I had an appointment the service adviser looked at me like I had a 3rd eye growing from my forehead. Asked me twice how to spell my name and then informed me he had no record of my appointment. That was Dustin-he was very nice and told he really wanted to fix my problem but couldn't do it that day. I chalked it up to me not being the most computer savvy person on the planet, waited until I had some time off and called the number he gave me. Called this morning, asked for his extension, got a voice mall that said nothing other than "DUSTIN!" I Hung up and called back. This time I asked for the service department, got transferred, then was asked if I needed to schedule an appt. or inquire about a repair underway. I replied, "I need an appt."; person on the line said, "That's me, what do you need done?" I explained I needed my chip key reprogrammed and a spare key made. She quickly said, "You need to talk to parts to see when they can get that key for you-I'll transfer you." Click. I thought that was weird, but whatever. So, I explained my issue again to the parts guy. His reply, " I SHOULD have that one." I thought, well I hope so, it is a Ford and you are a Ford dealership. I was a little worried that he didn't go check-whatever. He transferred me back to the appt. setter. She informed me I needed to talk to a service adviser because programming the key required a technician. I got transferred again. This time Jerry (or Gerry), picks up the phone. No problem sir we can do that today at 3 p.m. I ask how much he says $89.95 for the service and either 39.95 or 59.95 for the extra key, (ouch-but expected). I specifically asked, "Is that all?" His reply, "Yes sir." Arrive at Prestige Ford at the arranged time. After standing in the rain blowing under the cover they have there for about a minute someone asks if they can help me and I inform him I have an appointment for 3 p.m... It's back! That darn 3rd eye on my forehead has reappeared I guess. I give him my name-no good, I spell it-no good. Now I'm thinking maybe it wasn't my fault on the previous appt.! I tell him I spoke to Jerry and he goes, "Oh! Well, Jerry's right there-he'll be right with you," and walks off leaving me in the rain. I stood there outside the little kiosk getting wet for about half a minute and then just stepped inside w/o being asked to avoid the weather-as I was started to get a bit annoyed. Jerry introduced himself and we were off and running! I thought-cool here we go. About 40 minutes later Jerry steps into the waiting room to inform me, "The first key we made isn't working so well. We have to go get another one. It will take about a 1/2 an hour for us to pick it up from Key Scales." I look at him like he's got a 3rd eye because I know Key Scales is at LEAST a 1/2 hour away if not more. I then ask him if he's got a helicopter. After some conversation he agrees that yes, it will be at least an extra hour for them to go get an F-150 key from a dealership 2 towns away. I agree to wait. At 4:42 Jerry walks into the waiting area (I think on his way to the restroom) and informs me, "They're ALMOST DONE... and, well get you wrapped up in a second." I continue to wait. Remember-they are reprogramming a chip and making one new key. At 5:24: "You're all set, the cashier has your bill..." I walk over and am told my bill is $169.97! I inspect the bill and notice a $13.94 "shop charge." The cashier and I discuss that and she seems to agree that, after waiting 2 hours and 15 or so minutes for 2 keys- perhaps that's a bit much... Jerry comes in an informs the charge is customary and that's nothing he can really do about it. I inform Jerry that I will be writing this review and leave. Exactly 2 and 1/2 hours after arriving at Prestige Ford to have a key made, I left as a very unsatisfied FORMER customer. More

Service Got off to a rough start because the advisor I started with left early and left me hanging. Thankfully the quick lane manager stepped up and was fanta Got off to a rough start because the advisor I started with left early and left me hanging. Thankfully the quick lane manager stepped up and was fantastic! Jerry was awesome. More

PRESTIGE CANNOT BE TRUSTED HORRIBLE experience!!! I was sold a 2018 Ford Fusion with 3,000 miles, and was told it had no previous damage. I was shown a false car fax as well as HORRIBLE experience!!! I was sold a 2018 Ford Fusion with 3,000 miles, and was told it had no previous damage. I was shown a false car fax as well as a false document claiming Prestige had done a full inspection of the vehicle. After having my Ford for a couple of months, it was struck by a barrel that flew off a truck in front of me and busted out the passenger side head lamp. While the vehicle was getting repaired by Gerber Collision, they proceeded to inform me that my vehicle had considerable previous damage and provided me with pictures to prove it. I imagine they assumed that because I am a young widow they could take advantage of me, and they did. Finally, the sales person would call and text me frequently at very odd hours, which was not only annoying but uncomfortable. I would NOT recommend Prestige to anyone and I will never purchase a vehicle from them again. More

Good service Rep, great rates Second dealership we went to that day, and while the they were short staffed on the finance and management end, our sales rep Delano was great and ea Second dealership we went to that day, and while the they were short staffed on the finance and management end, our sales rep Delano was great and easy going. Not pushy at all which would have made me leave immediately. We had already secured financing through our bank assuming the interest rate would be lower, but they were able to not only match but beat it ( I do have near perfect credit however so this may not always be the case) . Would definitely recommend going in to see the deals . More

The best service rep! No matter what your service need, Abbey Bennett is extremely knowledgeable and explains your options and makes well reasoned recommendations. She fol No matter what your service need, Abbey Bennett is extremely knowledgeable and explains your options and makes well reasoned recommendations. She follows up with the service techs to ensure your repairs are performed properly. More

Great Parts Department,FAIR Priced OEM Parts! Went to FORD Parts Dept. Bought a new replacment interior handle part for my 2014 FORD Escape. Parts Conterman help me with professional and courtious Went to FORD Parts Dept. Bought a new replacment interior handle part for my 2014 FORD Escape. Parts Conterman help me with professional and courtious service. Gave me a Fair competitive price! Will be coming back for all my Service and Parts for my Ford Escape from now on! Best FORD Dealer in all of Central Florida! Orlando FORD Dealers cant hold a candle aginst Prestige Ford! Go here instead ! More

Excellent service!! I visited few dealers in central Orlando FL, shopping to buy a new truck "F150 XLT ecoboost" During the initial visit to "Prestige Ford" I visited few dealers in central Orlando FL, shopping to buy a new truck "F150 XLT ecoboost" During the initial visit to "Prestige Ford" I was very impressed with the service and the knowledge of the sales manager and the staff of "Prestige Ford" of Mt. Dora in Lake County. subsequent visits made me even more happy. The sales manager knew exactly what I was looking for and the sales staff went out of the way to help me to select the truck I love. They also offered me the best trading value for my F 150 FX2. KUDOS to service Dpt. too. More

Service dept Being widowed & alone concerned about a long drive to visit my children, I visited your svc dept and asked if someone could check my auto before st Being widowed & alone concerned about a long drive to visit my children, I visited your svc dept and asked if someone could check my auto before starting my trip. I want to thank Abbey, so kind and gracious for fitting my car so quickly in their busy work schedule and also thank Isaac, for examining all the systems and assuring me my car is roadworthy. Great employees and service More

Great Friendly Service Amy In the service department was great. Got me in for my oil changed and checked everything Even pointed out I have a discount I needed to use. Amy In the service department was great. Got me in for my oil changed and checked everything Even pointed out I have a discount I needed to use. Thanks Amy More

Great Car Buying Experience Prestige Ford is one of the best dealerships. The sales people (especially Kobe Williams and Jonathan Matthews) are exceptionally polite and helpful. Prestige Ford is one of the best dealerships. The sales people (especially Kobe Williams and Jonathan Matthews) are exceptionally polite and helpful. They are not aggressive for the sale and they show you what you want to see. The process of buying a car was pleasant, quick and thorough. More