Prestige Ford

The best service rep! No matter what your service need, Abbey Bennett is extremely knowledgeable and explains your options and makes well reasoned recommendations. She fol No matter what your service need, Abbey Bennett is extremely knowledgeable and explains your options and makes well reasoned recommendations. She follows up with the service techs to ensure your repairs are performed properly. More

Great Parts Department,FAIR Priced OEM Parts! Went to FORD Parts Dept. Bought a new replacment interior handle part for my 2014 FORD Escape. Parts Conterman help me with professional and courtious Went to FORD Parts Dept. Bought a new replacment interior handle part for my 2014 FORD Escape. Parts Conterman help me with professional and courtious service. Gave me a Fair competitive price! Will be coming back for all my Service and Parts for my Ford Escape from now on! Best FORD Dealer in all of Central Florida! Orlando FORD Dealers cant hold a candle aginst Prestige Ford! Go here instead ! More

Excellent service!! I visited few dealers in central Orlando FL, shopping to buy a new truck "F150 XLT ecoboost" During the initial visit to "Prestige Ford" I visited few dealers in central Orlando FL, shopping to buy a new truck "F150 XLT ecoboost" During the initial visit to "Prestige Ford" I was very impressed with the service and the knowledge of the sales manager and the staff of "Prestige Ford" of Mt. Dora in Lake County. subsequent visits made me even more happy. The sales manager knew exactly what I was looking for and the sales staff went out of the way to help me to select the truck I love. They also offered me the best trading value for my F 150 FX2. KUDOS to service Dpt. too. More

Service dept Being widowed & alone concerned about a long drive to visit my children, I visited your svc dept and asked if someone could check my auto before st Being widowed & alone concerned about a long drive to visit my children, I visited your svc dept and asked if someone could check my auto before starting my trip. I want to thank Abbey, so kind and gracious for fitting my car so quickly in their busy work schedule and also thank Isaac, for examining all the systems and assuring me my car is roadworthy. Great employees and service More

Great Friendly Service Amy In the service department was great. Got me in for my oil changed and checked everything Even pointed out I have a discount I needed to use. Amy In the service department was great. Got me in for my oil changed and checked everything Even pointed out I have a discount I needed to use. Thanks Amy More

Great Car Buying Experience Prestige Ford is one of the best dealerships. The sales people (especially Kobe Williams and Jonathan Matthews) are exceptionally polite and helpful. Prestige Ford is one of the best dealerships. The sales people (especially Kobe Williams and Jonathan Matthews) are exceptionally polite and helpful. They are not aggressive for the sale and they show you what you want to see. The process of buying a car was pleasant, quick and thorough. More

#AnotherScrewedCustomer :( If I could give this place -00000 stars I would. I am in tears right now. Where do I start... Bought a car from this place a few months ago and befor If I could give this place -00000 stars I would. I am in tears right now. Where do I start... Bought a car from this place a few months ago and before leaving their detail department was to wash/wax my car. well needless to say, something was sprayed on the hood and the guy couldn't get it off. I was told to bring it back when I have the oil changed and they would take care of everything... Moving forward: It’s now time for an oil change. General mgmt. Rich Weigand says he'd take care of the issue. Nice enough! Oil change was at 1:30. 2:30, 3:30...4:30, 5:00 no car! I asked several times if there was a problem and finally the guy that took my vehicle in states; Oh, there an electrical issue, we took the battery out to see if that would correct the issue. AN ELECTRICAL ISSUE! I brought my car in for an oil change and for these cons to fix what their worker screwed up. After several hrs. wasted, their GM Weigand and Johnathan (The owners’ son) tells me to take my car and go because these issues are covered under my warranty. Oh, and that this issue could have happened while driving down the road. I wasn't allowed a service sheet either which states the services received on 9/8/18. Well Mr. GM, I have not had any lights to come on in my car since it's purchase and now I'm left with an electrical issue that was never a problem in the beginning. See you on Channel 9 and court if necessary. #AnotherScrewedCustomer :( More

Truck repair I want say that my service advisor Jeff did an excellent job with my truck repair and his customer service standards surpassed what I expected. I want say that my service advisor Jeff did an excellent job with my truck repair and his customer service standards surpassed what I expected. More

Poor customer service I went on the service site and detailed my sun roof leak problem and the service manager promised to contact me. Nada. I called the service departme I went on the service site and detailed my sun roof leak problem and the service manager promised to contact me. Nada. I called the service department and someone else answered and first said they couln'd look at the leak problem until one week later, then called back to tell me that it would be a week and a half later as it is the only day they look at this type problem??? Really, seriously it is raining and I'm getting water inside the car. A video informs me that it is a simple process to clean the gutter/roof drains and they can't help an 81 year old woman with this problem? As with other reviews, it seems that there slogan F.R.A.N.K isn't being used. WHY???? More

Scheduled oil change Thank you staff at Prestige Ford in Mount Dora for another positive experience. The service team is great, they run on time and seem to care about my Thank you staff at Prestige Ford in Mount Dora for another positive experience. The service team is great, they run on time and seem to care about my wonderful Ford Edge. Thank you, More