Prestige Ford

Transmission Ordeal The process for getting an appointment was great. That's why the score of 2 vs. 0. Informed that my transmission needed to be replaced, $7,000!!! I The process for getting an appointment was great. That's why the score of 2 vs. 0. Informed that my transmission needed to be replaced, $7,000!!! I just about went to the show room to trade in my vehicle and spend $7,000 towards a NEW car. Instead, I paid my $160 for diagnostic test. Thought about it and got a second opinion from a reputable transmission place in Leesburg. Guess what, NOTHING wrong. Pain diagnostic testing of $75.00 and had a Transmission Service for $125.00. Grand total $200!!! Wow Prestige Ford, you almost had me at "you need a new transmission". NEVER again!! More

Routine service and minor cosmetic damage repaired Great service. Oil change and service done on time. Body shop repaired some minor damage to like new! Received the vehicle back on time, cleaned an Great service. Oil change and service done on time. Body shop repaired some minor damage to like new! Received the vehicle back on time, cleaned and polished! Thank you to the entire service and body shop crew. More

Great Service! The Sales Rep Scott Russell was the best.He went above and beyond his job.I highly recommend Prestige Ford and Scott Russell!Also the Service Departme The Sales Rep Scott Russell was the best.He went above and beyond his job.I highly recommend Prestige Ford and Scott Russell!Also the Service Department is great also! More

Great Customer Service and Friendliness Overall great service and friendly atmosphere... Rick and Scott went above and beyond to get me behind the wheel of the car I wanted. Rick was able t Overall great service and friendly atmosphere... Rick and Scott went above and beyond to get me behind the wheel of the car I wanted. Rick was able to crunch some numbers as over the phone I told him what kind of deal I was looking for and he told me he could make it happen... well to my surprise upon arrival he made it happen. He got me into the vehicle I wanted with a lower car payment than my previous vehicle. Scott helped me get all the numbers figured out and explained everything to where I clearly understood... he also went above and beyond in finding out the information I requested and answering any questions I had. Scott was very friendly and did not make me feel pressured as to me it seemed that his goal was to get me into the ride I wanted pressure free. Thanks Rick & Scott for getting me behind the wheel of the car I wanted. Now it’s time for me to make some noise and burn some rubber!!! More

Amazing customer service! Chris and Jon in Sales helped me buy a car that met everything I was looking for; good condition and great price plus I was able to stay within my bud Chris and Jon in Sales helped me buy a car that met everything I was looking for; good condition and great price plus I was able to stay within my budget! More

Above and Beyond Jonathon, Coby and the team at Prestige Ford went above and beyond to make my car buying experience a positive one. They followed up with me on questi Jonathon, Coby and the team at Prestige Ford went above and beyond to make my car buying experience a positive one. They followed up with me on questions I had, and took care of my requests quickly and efficiently. More

Great Experience With the Service Dept My truck was part of the Ford recall pertaining to a needed software update to prevent the transmission from downshifting to first gear at speed, a po My truck was part of the Ford recall pertaining to a needed software update to prevent the transmission from downshifting to first gear at speed, a potentially very dangerous scenario. I was seen right away and the repair was done much sooner than I was told it would take. Everyone, from the service writer to the office, were friendly and professional and I will be back when I need a service procedure I can’t do for myself. I wish knew the names of everyone who greeted or helped me. More

Avoid the service department at all costs! I made an appointment online, arrived for the appointment on time and when I said I had an appointment the service adviser looked at me like I had I made an appointment online, arrived for the appointment on time and when I said I had an appointment the service adviser looked at me like I had a 3rd eye growing from my forehead. Asked me twice how to spell my name and then informed me he had no record of my appointment. That was Dustin-he was very nice and told he really wanted to fix my problem but couldn't do it that day. I chalked it up to me not being the most computer savvy person on the planet, waited until I had some time off and called the number he gave me. Called this morning, asked for his extension, got a voice mall that said nothing other than "DUSTIN!" I Hung up and called back. This time I asked for the service department, got transferred, then was asked if I needed to schedule an appt. or inquire about a repair underway. I replied, "I need an appt."; person on the line said, "That's me, what do you need done?" I explained I needed my chip key reprogrammed and a spare key made. She quickly said, "You need to talk to parts to see when they can get that key for you-I'll transfer you." Click. I thought that was weird, but whatever. So, I explained my issue again to the parts guy. His reply, " I SHOULD have that one." I thought, well I hope so, it is a Ford and you are a Ford dealership. I was a little worried that he didn't go check-whatever. He transferred me back to the appt. setter. She informed me I needed to talk to a service adviser because programming the key required a technician. I got transferred again. This time Jerry (or Gerry), picks up the phone. No problem sir we can do that today at 3 p.m. I ask how much he says $89.95 for the service and either 39.95 or 59.95 for the extra key, (ouch-but expected). I specifically asked, "Is that all?" His reply, "Yes sir." Arrive at Prestige Ford at the arranged time. After standing in the rain blowing under the cover they have there for about a minute someone asks if they can help me and I inform him I have an appointment for 3 p.m... It's back! That darn 3rd eye on my forehead has reappeared I guess. I give him my name-no good, I spell it-no good. Now I'm thinking maybe it wasn't my fault on the previous appt.! I tell him I spoke to Jerry and he goes, "Oh! Well, Jerry's right there-he'll be right with you," and walks off leaving me in the rain. I stood there outside the little kiosk getting wet for about half a minute and then just stepped inside w/o being asked to avoid the weather-as I was started to get a bit annoyed. Jerry introduced himself and we were off and running! I thought-cool here we go. About 40 minutes later Jerry steps into the waiting room to inform me, "The first key we made isn't working so well. We have to go get another one. It will take about a 1/2 an hour for us to pick it up from Key Scales." I look at him like he's got a 3rd eye because I know Key Scales is at LEAST a 1/2 hour away if not more. I then ask him if he's got a helicopter. After some conversation he agrees that yes, it will be at least an extra hour for them to go get an F-150 key from a dealership 2 towns away. I agree to wait. At 4:42 Jerry walks into the waiting area (I think on his way to the restroom) and informs me, "They're ALMOST DONE... and, well get you wrapped up in a second." I continue to wait. Remember-they are reprogramming a chip and making one new key. At 5:24: "You're all set, the cashier has your bill..." I walk over and am told my bill is $169.97! I inspect the bill and notice a $13.94 "shop charge." The cashier and I discuss that and she seems to agree that, after waiting 2 hours and 15 or so minutes for 2 keys- perhaps that's a bit much... Jerry comes in an informs the charge is customary and that's nothing he can really do about it. I inform Jerry that I will be writing this review and leave. Exactly 2 and 1/2 hours after arriving at Prestige Ford to have a key made, I left as a very unsatisfied FORMER customer. More

Service Got off to a rough start because the advisor I started with left early and left me hanging. Thankfully the quick lane manager stepped up and was fanta Got off to a rough start because the advisor I started with left early and left me hanging. Thankfully the quick lane manager stepped up and was fantastic! Jerry was awesome. More

PRESTIGE CANNOT BE TRUSTED HORRIBLE experience!!! I was sold a 2018 Ford Fusion with 3,000 miles, and was told it had no previous damage. I was shown a false car fax as well as HORRIBLE experience!!! I was sold a 2018 Ford Fusion with 3,000 miles, and was told it had no previous damage. I was shown a false car fax as well as a false document claiming Prestige had done a full inspection of the vehicle. After having my Ford for a couple of months, it was struck by a barrel that flew off a truck in front of me and busted out the passenger side head lamp. While the vehicle was getting repaired by Gerber Collision, they proceeded to inform me that my vehicle had considerable previous damage and provided me with pictures to prove it. I imagine they assumed that because I am a young widow they could take advantage of me, and they did. Finally, the sales person would call and text me frequently at very odd hours, which was not only annoying but uncomfortable. I would NOT recommend Prestige to anyone and I will never purchase a vehicle from them again. More