Prestige Chrysler Jeep Dodge

Took my Ram 1500 in at 7:30 am for an appt I made weeks ago for an oil change and recall- was put on hold when making appt. to ensure they would have recall part in stock when I came. I was told today my t ago for an oil change and recall- was put on hold when making appt. to ensure they would have recall part in stock when I came. I was told today my truck would be done after lunch. I heard nothing all day and called at 3:30, 4:30, 5:15, inquiring on truck since they close at 6 and I needed my truck. All they would do is leave message for service advisor and tell me my truck was in process. Finally at 5:30 I get a call telling me they don't have the recall part and ordered it, and that they didn't even do the oil change since I would have to come back for recall. I was upset that no one bothered communicating this to me to see what I would want to do. I told him (Drew) I would be there in a few minutes to get my truck. I got there and he had decided to have them do the oil change so I had to wait. I attempted to convey my concerns to Tom, the service manager, but he was obviously more concerned with going home, carrying his bag, and kept walking away before I was even finished. This was after he himself attempted to give a lady a Jeep that wasn't hers and argued with her about it. I'll be going down the road to the other dealership going forward. I would give zero stars if I could. More

Discovered a damaged rear bumper on the 2021 JEEP. Never noticed when I did my final walk around. Went back two days later to ask for picture reviews since it was used and purchased by them. I receive Never noticed when I did my final walk around. Went back two days later to ask for picture reviews since it was used and purchased by them. I received no help or consideration. They took the position that I purchased AS IS and must have done the damage myself. Suggested to be fair they provide me a replacement bumper and I would pay the cost to have it reinstalled. a 50=50 proposition. The fact is this did occur on their property or they bought it that way. So obviously its BUYER BEWARE and photo every aspect of your purchase Better yet go elsewhere. More

Prestige ripped me off, broke stuff, took forever and then brushed off accountability. I took my 2020 gladiator in for the steering box service bulletin. Since I am no longer under warranty they billed then brushed off accountability. I took my 2020 gladiator in for the steering box service bulletin. Since I am no longer under warranty they billed me for it $300 more than another place quoted. However it was already there and I was preparing for a road trip. It took them almost two weeks to work on the car, they made a mess of oil that leaked over the draglink ball joint, they left the driver side wheel well liner unattached and on top of that scratched the paint during their car-wash. Fast forward to the trip, the fender liner flapped on the tire, I did my best to zip tie it but ultimately had to cut it after around 800miles when the tire wore part of it off. On my way back the draglink ball joint gave and steering got dangerously loose. Back in Vegas, I spoke to John (the service manager) and he assured me this was unacceptable and would find a solution. I explained that given how terrible the work was I was unwilling to let them work in my car and I just wanted the parts. After some heavy gaslighting to change my dealer review because the service rep was (supposedly) going to be fired over this, I explained that given that nothing was solved and they broke things I was unwilling to change my rating until I had some sort of solution. Fast forward to Monday I received a voicemail from John that they would do nothing for me and the dealer would not take any responsibility. I bought the parts myself and during install noticed on top of it all they had left the pitman arm loose! I would heavily discourage anyone from doing business with prestige. The level of incompetence is dangerous and the terrible experience was just the cherry on top. More

Prestige ripped me off, broke stuff, took forever and then brushed off accountability. I took my 2020 gladiator in for the steering box service bulletin. Since I am no longer under warranty they billed then brushed off accountability. I took my 2020 gladiator in for the steering box service bulletin. Since I am no longer under warranty they billed me for it $300 more than another place quoted. However it was already there and I was preparing for a road trip. It took them almost two weeks to work on the car, they made a mess of oil that leaked over the draglink ball joint, they left the driver side wheel well liner unattached and on top of that scratched the paint during their car-wash. Fast forward to the trip, the fender liner flapped on the tire, I did my best to zip tie it but ultimately had to cut it after around 800miles when the tire wore part of it off. On my way back the draglink ball joint gave and steering got dangerously loose. Back in Vegas, I spoke to John (the service manager) and he assured me this was unacceptable and would find a solution. I explained that given how terrible the work was I was unwilling to let them work in my car and I just wanted the parts. After some heavy gaslighting to change my dealer review because the service rep was (supposedly) going to be fired over this, I explained that given that nothing was solved and they broke things I was unwilling to change my rating until I had some sort of solution. Fast forward to Monday I received a voicemail from John that they would do nothing for me and the dealer would not take any responsibility. I bought the parts myself and during install noticed on top of it all they had left the pitman arm loose! I would heavily discourage anyone from doing business with prestige. The level of incompetence is dangerous and the terrible experience was just the cherry on top. More

This is without a doubt the worst dealership Of any sort anywhere in the country. I have bought a very large number of brand new automobiles and this one is absolutely the worst. I could go on for the next anywhere in the country. I have bought a very large number of brand new automobiles and this one is absolutely the worst. I could go on for the next half an hour on the subject, but I will save you from the misery. Don't go here. More

Javon was great the service was great they went above and beyond for us. Would recommend them to anybody beyond for us. Would recommend them to anybody More

I HATE the auto purchase process. I recently purchased a Ram 1500 from Prestige Chrysler Dodge Jeep Ram in Las Vegas, and I couldn't be more pleased with the experience. From the mom I recently purchased a Ram 1500 from Prestige Chrysler Dodge Jeep Ram in Las Vegas, and I couldn't be more pleased with the experience. From the moment I walked into the dealership, I was greeted warmly and treated with the utmost professionalism. The sales and finance team took the time to understand my needs and preferences, ensuring that I found the perfect vehicle for my son. They patiently answered all my questions without any pressure. The entire purchasing process was transparent and straightforward, making me feel confident in my decision. I highly recommend Prestige Chrysler Dodge Jeep Ram to anyone in the market for a new vehicle. Their combination of knowledgeable staff, exceptional customer service, and a honest / transparent communication made my car-buying experience positive. More

big time low ball on trade, and lied about carfax, resale, you name it. will never call them for anything again resale, you name it. will never call them for anything again More

Damaged my vehicle and tried to hide it! Drew Rinkovsky, Tim Cuthbertson do not respect the paying customer! DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! Listen, there is another dealersh Drew Rinkovsky, Tim Cuthbertson do not respect the paying customer! DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! Listen, there is another dealership right down the street, Jim Marsh. Prestige is absolutely horrible. I thought I was doing myself a service by paying extra and taking our Jeep to the dealership we purchased from for all service work. We've been here multiple times for service and you'd think they would recognize that and take care of your loyal customers. We dropped off my wife's Gladiator for repairs but instead left with major damage. Unfortunately I didn't notice the damage until I had to get into the hood a couple weeks later. First I noticed the latches were not aligned correctly, I thought maybe I didn't shut the hood correctly. Then as I tried again and forced the latches to close, I noticed the hood was totally not aligned, leaving a larger than normal gap between the hood and the cowl. Further inspection, I could see the hood was hanging over the front by a half an inch, which explains why the latches aren't fully aligned. Thats when I noticed the damage on the front of the hood of a paint crack about 6 inches long. Now I know this was not damage done by us and how I easily did not see it when picking up the Jeep, no one is checking every gap between panels when they get into their car. Logic tells me if we hit something the hood would have gone inward, not outward. Plus I had just changed the oil prior to dropping the Jeep off and I would have noticed that the latches were not aligned. So my wife heads over to the shop and could nearly predict every excuse the service person Drew Rinkovsky was going to give her, from you hit a pole to something happen while it was parked in our garage. Even trying to say something hit her at Home Depot. My wife wasn't at Home Depot Drew! Again physics here buddy, if something hit her the damage would go inward not outward! No Drew Rinkovsky, we did not hit a pole. Drew was extremely rude to my wife, sarcastically and nearly refusing to help her until he had me on the phone. I asked to pull photos they took when we dropped off the Jeep and sure enough no damage, asked to pull the cameras from in the shop with no help there. I truly believe they carelessly yanked something while having the Jeep on the lift. Instead they refuse to help us because my wife added 36 miles a day for a couple weeks. Tom Cuthbertson, service manager has been no help and now we're stuck with a hood that barely latches down after spending thousands of dollars on engine repairs. Never expected this going to the dealership. I have bought 3 brand new Jeeps in less than 5 years, over 150k in cars and plan to continue to buy Jeeps in the future. But my business will continue to go to Jim Marsh where my other two Jeeps have never had a problem, my wife isn't treated differently for being a female and we're respected. DO NOT GO TO THIS SERVICE SHOP! More

Horrible customer service and communication. I have been here since 9am and it is now 140pm and I still haven't received my vehicle. They're refusing to fix my vehicle and have to pay out of p I have been here since 9am and it is now 140pm and I still haven't received my vehicle. They're refusing to fix my vehicle and have to pay out of pocket to tow to another dealership. This place is a joke. Do not bring your vehicle here. More