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Prestige Cadillac
Warren, MI
61 Reviews
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Showing 61 reviews
May 01, 2021
I am completely disappointed in the level of service Sarah provided. Your dealership was my first experience trying to buy a new Cadillac, and you failed miserably. I ended up buying a new XT5 awd Sport Sarah provided. Your dealership was my first experience trying to buy a new Cadillac, and you failed miserably. I ended up buying a new XT5 awd Sport from Cadillac of Troy on 4/7/21. 3/30/21: I was told XT5 stock number 131482 was available, so I submitted a credit application based on the fact that the car I wanted was available. 3/31/21: SJ then calls and tells me it is in fact not available, but has a backup plan to have another demo XT5 available so I placed a $100 deposit to hold stock number 132310. I tell her via text my absolute last day with my current lease is 4/8/21. 4/6/21: I call Sarah and leave a voicemail because I haven't received an update (why does the customer have to call and ask for updates????) and I am now TWO DAYS from my current lease expiring and not having any vehicle. She replied via text at 1:39pm and said "sorry I'm out at the auction picking up cars. But when I get back I will check the mileage. I was pretty sure my boss said the 8th he would make sure it was ready". I replied to her text "ok thank you! please let me know" 4/7/21: Sarah NEVER replied via text or called back 4/8/21: NO CALL OR UPDATE ALL DAY 4/9/21: nothing from the dealership 4/10/21: still nothing after I sent an email to both sales managers Because Sarah's communication was trash, I called Suburban Cadillac of Troy on 4/7/21 around 11am, I left their lot THE SAME DAY with the same XT5 AWD Sport in only 3 hours. They did what Prestige dealership couldn't do in a week in 3 HOURS. I was NOT about to risk going without a car when I have a 1 year old, I'm GLAD I chose to try another dealership, I would not have a car at all right now if I waited for her to do her job. How can I get my deposit back? It's not fair take a deposit from someone, promise a close date, and never hear back from them! Any one I come in contact with who compliments my Cadillac, I will make sure to tell them to avoid Prestige at all cost. 4/27/21: I receive a letter saying my credit was denied at prestige. I find that funny since Suburban Cadillac of Troy uses the SAME system, scans my credit a week later, and approved me on spot lol. If I was so called denied, why take my deposit, my license, give me a stock number, and promise me a closing date??? More
by Team XT5 Owner
Employees Worked With
Sarah Jordan
April 12, 2021
Terrible, dishonest and misleading service. Lied to over and over and then left with no car, no call back and no answers. Had to eat the plane ticket I bought to travel and pick up the car I bought which wa and over and then left with no car, no call back and no answers. Had to eat the plane ticket I bought to travel and pick up the car I bought which was then sold under me. The sales staff, finance manager, customer service manager, store manager cannot be trusted to do their jobs. I would look somewhere else if you want honest and reliable service. More
by KB
Employees Worked With
"Lowell", "Joe" and Jim Curtis
April 02, 2021
Absolutely the worst! Terrible salesman never returned messages or sent me any information I requested.... don’t waste your time.. Salesman was just plain awful.... I just wanted to buy a car and they’ messages or sent me any information I requested.... don’t waste your time.. Salesman was just plain awful.... I just wanted to buy a car and they’ve lost a great customer More
by Frosty
Employees Worked With
James Campbell
February 03, 2021
I would never buy a car from them. They are rude and unprofessional. Their employee lowell Ford went out of his way to try and damage my business not sure why . unprofessional. Their employee lowell Ford went out of his way to try and damage my business not sure why . More
by Lookinsdet
Employees Worked With
Lowell Ford
November 30, 2020
I’m a retired design eng from Gm and have purchased several Cadillac’s from Prestige Cadillac my latest purchase was a 2021 xt4 And my sales consultant Henry flakes made me feel like we were doing t several Cadillac’s from Prestige Cadillac my latest purchase was a 2021 xt4 And my sales consultant Henry flakes made me feel like we were doing the transaction in my living room the dealership treats me like I’m the only customer I give Henry flakes and the dealership a completely satisfied !!! More
by Rockysteele74
Employees Worked With
Henry Flakes
August 25, 2020
Kevin Jones was my salesman, he was excellent answered my questions, and gave me the car I was looking for! Check him out you won’t be disappointed! questions, and gave me the car I was looking for! Check him out you won’t be disappointed! More
by tori. K
Employees Worked With
Kevin Jones
January 16, 2020
Failure to Launch After looking far and wide for a Cadillac XT5 with all wheel drive in black/black for my wife, I found a courtesy car at Prestige and put down a depos After looking far and wide for a Cadillac XT5 with all wheel drive in black/black for my wife, I found a courtesy car at Prestige and put down a deposit (waiting to meet the mileage target). I was looking to lease from out of state. All the information they gave me -- which was verbal as they apparently don't want to put anything in writing? -- was great re the terms and payments, but when it came time to actually make the deal work, they fell flat on their face. They told me I would have to pay sales tax on the full price of the vehicle instead of the difference between the price and the residual. I had already dealt with one of their competitors (Suburban Cadillac) who put everything in writing and understood the tax consequences for the state I live in (GA) and there wasn't any problem with leasing from another state, so I'm going back to Suburban Cadillac. I sent the tax laws to the sales person and reviewed them with their sales manager, and apparently the English language creates a lot of problems for these folks. When you send them something in black and white, straight from the .gov website and they don't understand or refuse to cooperate, it just means they don't want your business, so I'm taking mine elsewhere. They simply aren't the only Cadillac dealer out there, and they're not the worst Cadillac dealer I've dealt with but they're a long, long way from being the best. More
by daniel.a.johnson
Employees Worked With
Sara
January 11, 2020
Great Car Purchasing Experience! My salesman, James Campbell, has made my car purchasing experience the best ever. Mr. Campbell's professionalism and knowledge provided me with a sens My salesman, James Campbell, has made my car purchasing experience the best ever. Mr. Campbell's professionalism and knowledge provided me with a sense of comfort and trust. Purchasing a Cadillac has been a long awaited desire of mine. Thank you Mr. Campbell, for going above and beyond and bringing my desire into reality. Rebecca B. More
by rbeauregard52
Employees Worked With
James Campbell
November 06, 2019
Recommend Buying your Cadillac at Prestige My buying experience was friendly and respectful from my trade in with Jim to Henry Flakes jr walking me thru my paperwork. A thousand thank you's to My buying experience was friendly and respectful from my trade in with Jim to Henry Flakes jr walking me thru my paperwork. A thousand thank you's to Henry Flakes. Every employee from parts and service Jason and Andrew to the cashier were great. Thanks again to everyone. More
by Alice B.
Employees Worked With
Jason, Andrew, Henry Flakes
August 29, 2019
Professional and Knowledgeable My first Cadillac purchased was at Prestige. The search for my second vehicle led me to Prestige because I knew the Professional and Knowledgeable Hen My first Cadillac purchased was at Prestige. The search for my second vehicle led me to Prestige because I knew the Professional and Knowledgeable Henry Flakes would go above and beyond to find the car I wanted. Pursuing excellence is not a one time job. It is a way of life. Good job Henry! More
by Ms Belcourt
Employees Worked With
Henry Flakes
