Prestige Cadillac

I been taking my car here to get a an oil change ,some days service is very slow, and some are fast, but their is this one lady name angelic, I'm hoping I spelled that correctly, you are amazing with maki days service is very slow, and some are fast, but their is this one lady name angelic, I'm hoping I spelled that correctly, you are amazing with making every customer happy, you go above and beyond, I was upset today with the service but by the end I was all smiles. More

This Cadillac dealer is the worst. I've taken my XT4 in 8 times for service. They will not address my concerns and the alleged dealer owner who wouldn't provide her name to me, and she I've taken my XT4 in 8 times for service. They will not address my concerns and the alleged dealer owner who wouldn't provide her name to me, and she wouldn't look me in my eyes when I talked to her. They have ordered an airbag and an OnStar module. I don't trust them to complete the repairs. Please help me GM. More

We were treated like royalty. Ask for Henry Flakes if your interested in purchasing a new vehicle, he went over and above in making our Cadillac purchase a success. We felt like i Ask for Henry Flakes if your interested in purchasing a new vehicle, he went over and above in making our Cadillac purchase a success. We felt like it was our birthday, even the literal unveiling of our new car in the showroom. Henry spent time with us going over all the amenities of the new car and even sent us home with water and snacks for the long drive. Thank you Prestige and Henry Flakes. The Lemerands. More

Terrible dealership they promised me the car they did run my credit i got approved afterwards they said another sales rep sold the vehicle they effected my credit please don’t ever deal with this dealer they my credit i got approved afterwards they said another sales rep sold the vehicle they effected my credit please don’t ever deal with this dealer they are unprofessional specially the manager brian i will make sure this gets to Barra office by Monday. More

Sales Associate: Henry Flakes went over and beyond for Kathy Rudolph. Cadillac XT5. BEST CUSTOMER SERVICE EVER. He was patient, kind and very thorough. I was concerned about taking up too much of his time Kathy Rudolph. Cadillac XT5. BEST CUSTOMER SERVICE EVER. He was patient, kind and very thorough. I was concerned about taking up too much of his time and he was concerned that I received the car selection that I desired. Mr. Flakes understood this purchase being my first without my spouse, who passed away 2 years ago. He was very understanding and was very kind to my service dog, Nobe. I recommend Mr. Flakes to all of my friends and family members. I consider he and his wife family now. It is a blessing to meet kind, patient, understanding and genuine people. I thank the entire staff and special thanks to the owner for also being so kind. Sincerely A happy and grateful Customer. Kathy Rudolph and my yorkie: Nobe More

Car was misrepresented. It was a BMW 740i not an Alpina B7. Thats like the difference between a base CTS and a CTS-V. Pointed it out to the sales department and did not hear back. B7. Thats like the difference between a base CTS and a CTS-V. Pointed it out to the sales department and did not hear back. More

THE WORST SALES PEOPLE I HAVE EVER DEALT WITH, I Inquired about a car that was advertised on the Cadillac website for $46,605. I called the dealership to purchase it and they said I could only purchase it f about a car that was advertised on the Cadillac website for $46,605. I called the dealership to purchase it and they said I could only purchase it for that price if I worked for GM. I asked why they advertised it for that price if that wasn't the actual price. They said they always advertise employee pricing in Michigan, but if your'e not an employee the price is $51,000. I asked them to honor the price they advertised and they literally were rude and said thats not gonna ever happen. I asked to speak with a manager and Brent Buttrety said no he's going to tell you the same thing. I didn't care, I wanted to speak to him. so the manager called back and was extremely rude and when I asked for the number of the person I could speak to at "Cadillac " he would not give it to me and then hung up on me. HOW DO SALES PEOPLE LIKE THIS EXIST!!! They false advertise and treat you horribly when you call them out. I am embarrassed for Cadillac I have a deposit on a Mercedes Benz and had second thoughts and thought I would give Cadillac a shot, but trust me its worth the extra money to deal with a classy dealership. These guys are rude, mean, hateful and completely unprofessional. If I'm getting this type of "service" before I buy, I can only imagine how awful it would be after the sale is made... Cadillac, do something to save your image, these guys are going to ruin your business. More

Liars and cheaters. Placed an order for a 2021 Cadillac and paid a deposit. Was told by Jon Rossi, the manager it would take 45-60 days to arrive but it ended up taking 4 months. The day it finally arrived and paid a deposit. Was told by Jon Rossi, the manager it would take 45-60 days to arrive but it ended up taking 4 months. The day it finally arrived I went in to pay for it and pick it up but they had changed their mind about pricing and wanted to charge me $10k over msrp as well as not honor my GM discount. Ended up being $18k OVER our agreed price the day I placed the order, so I walked out. Completely unethical and illegal. I will be filing a complaint with the BBB and the Attorney General of Michigan. More

Worst service ever my husband drop his truck off September 27,2021 for an oil change and brake service, its October 6 and no has called to update him he’s been calling they wont answer the phone and September 27,2021 for an oil change and brake service, its October 6 and no has called to update him he’s been calling they wont answer the phone and when they answer they tell him they will have the service manager call him back. We need answers and of course no call back from the service manager More

Service at this dealer ship was terrible. I will never take my car for service there ever again. My car sat there for seven days and no one even called to tell me anything. There was service done on my ca take my car for service there ever again. My car sat there for seven days and no one even called to tell me anything. There was service done on my car previously and the problem was not solved. The car was returned two times and still can’t diagnose the problem. Never again. No follow ups or correspondence from the associates or the help. Terrible Terrible Terrible More