Prescott Honda - Service Center

Great service and professional staff. Work done quickly. Chris was great to work wth as usual. Work done quickly. Chris was great to work wth as usual. More

Super friendly staff. Honest, reliable and efficient. They were able to fit me in last minute for an oil change because I was in the area on my light came on. I'm always s Honest, reliable and efficient. They were able to fit me in last minute for an oil change because I was in the area on my light came on. I'm always super grateful for the team here. More

Always fast and friendly service. Thank you to the Honda service department for all you do Thank you to the Honda service department for all you do More

They squeezed me in for a quick check-up on my oversensitive power steering. Great job oversensitive power steering. Great job More

Maddie was the best! I am a previous customer of Tempe Acura and they always took good care of my cars. Since then I have moved to Prescott and was sad to see that th I am a previous customer of Tempe Acura and they always took good care of my cars. Since then I have moved to Prescott and was sad to see that there were no (specific) Acura dealers close by. Looking into the online reviews of Prescott Honda scared me, along with the opinions from two neighbors that I asked. I do quite allot of maintenance on my cars, so I dragged out getting service at Prescott Honda as long as I could. There was a scheduling goof in being able to wait while my vehicle was being worked on verses a pickup at a later date. I had to reschedule, at which time Maddie was assigned to my case. She was professional, efficient, and apologetic for things completely out of her control. I left my car overnight slightly more trustworthy of the process. The next day all the maintenance was completed competently and notes shared. Maddie definitely broke the chain of poor word of mouth in advertising and I am now comforted to be a new customer. No wonder that the same people who own Tempe Acura also now have Prescott Honda. More

Great Service! Fast and reliable. Chris is a great guy who is always so friendly and professional towards me! Give that man a raise! :-) My car was done before I ex Fast and reliable. Chris is a great guy who is always so friendly and professional towards me! Give that man a raise! :-) My car was done before I expected it would be. So keep up the great work you guys! More

Thank you for having great employees who have patience and explain everything so I can understand it. and explain everything so I can understand it. More

I brought my 2024 Honda CRV Hybrid in for recall work. They got the job done in less time than estimated which made my day! I live over an hour away and have 3 dogs in crates while I'm gone from home. Due They got the job done in less time than estimated which made my day! I live over an hour away and have 3 dogs in crates while I'm gone from home. Due to the efficiency of Prescott Honda's staff, I managed to be away from home for less than 4 hours. My dogs thank you! More

My experience yesterday was excellent. Everyone I interacted with directly or indirectly did an excellent job; and I am very pleased with the experience. I'm especially happy that, after Everyone I interacted with directly or indirectly did an excellent job; and I am very pleased with the experience. I'm especially happy that, after trying to get a part to repair a safety recall over four conversations with the service department since early October, a part was finally allocated to my car and the repair was completed. I was slightly puzzled about one thing. It looked like there were two, or three, possibly four service people who could interact with customers to arrange service. I arrived two minutes before my appointment. There was nobody in line in front of me, and I waited maybe six or seven minutes before someone talked to me at all. This service agent sent me to another desk where second person talked to me (Juan) after a few minutes he went to get Garret. It was another three or four minutes before Garret arrived. Garret did a stellar job and it was worth the wait; but I wonder if this process could be streamlined a bit to reduce waiting time given an empty queue. More

5 stars because it worked the way it was supposed to. Juan was very nice and went over what had been done. Juan was very nice and went over what had been done. More