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Premier Toyota of Amherst

Amherst, OH

4.8
1,377 Reviews

47190 Cooper Foster Park Road

Amherst, OH

44001

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Showing 1,377 reviews

March 20, 2017

It was a great experience Cody was awesome & very knowledgeable. I would recommend him and the dealership to anyone! We are in love with our new Highlander. We really had a gre More

by jhanzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Falatic
Mar 22, 2017 -

Premier Toyota of Amherst responded

We look forward to seeing you in Service with your new Highlander, congrats!

March 19, 2017

How petty The service rep that took care of me was great. I spent $300+ on an oil change and transmission flush, but the $11.00 charge for installing the air f More

by schuster16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane White
Mar 20, 2017 -

Premier Toyota of Amherst responded

We're so sorry you feel that way, however because the air filter is so difficult to change is the exact reason we have to charge $11. The technician takes time to replace the filter and we do need to compensate them for their time. We also typically do not allow customers to provide their own parts because we are unable to warranty those parts, so in this case we did make an exception for you. We do sincerely appreciate your business and hope that this clears things up for you and provides an explanation as to why we have to charge for services completed.

March 19, 2017

15k service Fast, easy&car always washed😃 Katie very friendly, explained service, offered coffee, brought paperwork to me to review, told me where my car was par More

by Cbots
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Burnsworth-Webb
Mar 20, 2017 -

Premier Toyota of Amherst responded

Thanks for the 5 stars Cbots!

March 18, 2017

Customer Service I have been to the service department a few times. I have always found the service great and the employees are friendly. My Rav4 is serviced quickly More

by Dar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patty Wagner
Mar 20, 2017 -

Premier Toyota of Amherst responded

Thank you for the recommendation and the review! See you next time :)

March 17, 2017

Purchased a used car with low miles Purchased my old car from the dealership. Since then my mother, father, brother, and aunt have all bought from this dealership. I brought my old vehic More

by Toyota2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Bonica
Mar 20, 2017 -

Premier Toyota of Amherst responded

Wow thank you so much for all the referrals. That is what keeps our business thriving and we are so grateful to you and your family. Thanks for the review!

March 17, 2017

Thanks for fixing Pearl The service department was awesome. Ethan and the gentleman working on my car were informative, friendly, down to earth, and very understanding. I had More

by Darlene Y Stewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Ethan Christopher
Mar 20, 2017 -

Premier Toyota of Amherst responded

Wow thank you so much, we're honored to have the opportunity to fix Pearl!

March 17, 2017

Great Salesman Great Car My salesman (Rick) was great and personable. Got the car I wanted with the payments I wanted. Service was absolutely awesome. I was unaware this quali More

by Kradeff1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Bonica
Mar 20, 2017 -

Premier Toyota of Amherst responded

It sure does at Premier Toyota, in 2017 too!

Mar 20, 2017 -

Kradeff1 responded

2017*

March 16, 2017

Quick, Easy , Friendly We are so thankful that we bought our car from Premier Toyota. Brett was very helpful in finding us the car we wanted. The finance management team wo More

by Tyler232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Kopa
Mar 20, 2017 -

Premier Toyota of Amherst responded

We're so thankful that you chose Premier Toyota! Welcome to the family and congrats on your new ride!

March 16, 2017

They seek to please My car has made a strange noise while going 50 mph since I bought the car 8 months ago. Mike Wagner and Patti in service wanted to find what the cause More

by Robert W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wagner, Patty Wagner
Mar 16, 2017 -

Premier Toyota of Amherst responded

We're so glad that you're happy with your new tires and that we were able to get some assistance from Toyota as well. Don't forget you also get no-cost tire rotations with your new tires!

March 16, 2017

Had my car in for warranty enhancement programEveryone Recently took my Solara Convertible to Premier for a dashboard replacement, service writer Patty was more than accommodating and very professional, h More

by Solara
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patty Wagner
Mar 20, 2017 -

Premier Toyota of Amherst responded

Thank you so much for the positive feedback, we're glad you were happy!

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