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Premier Toyota of Amherst

Amherst, OH

4.8
1,377 Reviews

47190 Cooper Foster Park Road

Amherst, OH

44001

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Showing 1,377 reviews

March 10, 2015

Damaged my car now saying I brought it in that way! ABSOLUTLY HATE THIS PLACE!!!! I took my 2012 Corolla in for a "free" lifetime carwash well now I'm paying a body shop to fix my car. Spoke with manage More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard,Lohn
Mar 24, 2015 -

Premier Toyota of Amherst responded

Dear Rick, We sincerely apologize for any frustration this situation may have caused you. We truly appreciate your business and would like to remedy this concern by offering assistance on any repairs, and would happy to set that up with our preferred body shop. Premier Toyota offers the courtesy wash at no charge as a perk to our valued customers who have purchased vehicles from us. The particular damage to your vehicle did not appear to be consistent with any damage caused by our car wash, and "Premier Toyota Scion is not responsible for any damage to vehicles occurred from auto wash". This is the disclaimer posted on our car wash. That being said, we would still be willing to help you repair the damage to your vehicle as an act of goodwill in appreciation for your business in the past. Thank you for you feedback. Premier Toyota

March 03, 2015

Very easy and honest process Buying our new 2015 Toyota Camry was a very easy, open and honest process. Our salesperson, Paul, was very knowledgeable and personable. Thank you! More

by newauto1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Owens
February 23, 2015

New Car Purchase Excellent customer experience. New car purchase experience could not be improved. Would recommend dealership and sales associate without reservation More

by LWalt07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Owens
January 08, 2015

Will low ball your trade in. I was offered $9000.00 on my trade in. The same trade in that I was offered 12000.00 at 3 other places. I understand they need to make a profit, but d More

by woodchip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc Ackryod
Jan 14, 2015 -

Premier Toyota of Amherst responded

At Premier Toyota Scion, we strive to offer a fair, market-based trade value. This extends to an actual cash value offer as well, for any customer who does not wish to trade their vehicle in for a new purchase. In some instances, we may offer a conservative, sight-unseen appraisal in order to help our customers educate themselves as to the value of their current vehicle. However, in each and every one of these cases, we ultimately revisit, drive and comprehensively assess each vehicle presented to us by our valued customers. It is for the reason that we stand by any offer made. While we are saddened to hear that one of our customers feels that we did not do our best to provide an outstanding level of service, we do keep an excellent record of our business dealings for quality control, and appreciate every customers that considers Premier Toyota for their vehicle purchase.

October 13, 2014

The best car buying experience ever!!! I'd like to thank Daniel Smith for being a great salesman and a phenomenal person. As promised when I walked into the front doors, Daniel stayed with More

by Deedee Tarrant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Smith and Gus Grano
September 15, 2014

Easy Process My salesperson Antwaun made the process of buying a used car very simple and quick. It was the easiest time I ever had with the purchase of a vehic More

by jordansolomon8605!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
August 10, 2014

Exceeded all expectations. The team at Premier Toyota exceeded all of my service, price and overall dealer experience expectations. I highly recommend purchasing and selling you More

by dan.konstantinovsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Ciu
July 24, 2014

Fusion from a Toyota dealer The dealership is nice and easily found. I would recommend Ricky and Laurel for sure. Financing was a breeze and Ricky was nice to work with. The trad More

by kinney.eric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
July 20, 2014

If you buy a used car do NOT believe their inspection I purchased a used 2010 Ford Escape, and within one week the air conditioner stopped working. We discovered the AC/heater motor only worked on high an More

by gdutchman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
July 19, 2014

Natalie Deem IS costumer service I went in with specific goals; which quickly became shared goals. Working with Natalie, I felt like I was partnered with an old friend who had expert More

by jboberlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Deem
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