Premier Toyota of Amherst
Amherst, OH
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Damaged my car now saying I brought it in that way! ABSOLUTLY HATE THIS PLACE!!!! I took my 2012 Corolla in for a "free" lifetime carwash well now I'm paying a body shop to fix my car. Spoke with manage ABSOLUTLY HATE THIS PLACE!!!! I took my 2012 Corolla in for a "free" lifetime carwash well now I'm paying a body shop to fix my car. Spoke with manager Richard Lohn and he refuses to pay for repairs. I now have a dent in my drivers side front door that wasn't there when I got there. Anybody with any sense would know that the dent and chipped paint were not there before because paint is loose and would have been pulled off by the carwash equipment. Body shop that has done an estimate says that the damage was definitely fresh and would have happened after the carwash. I have bought 2 cars and traded in 2 cars there and have family members that have purchased there....NEVER AGAIN!! More
Very easy and honest process Buying our new 2015 Toyota Camry was a very easy, open and honest process. Our salesperson, Paul, was very knowledgeable and personable. Thank you! Buying our new 2015 Toyota Camry was a very easy, open and honest process. Our salesperson, Paul, was very knowledgeable and personable. Thank you! We will recommend him and Premier to everyone. More
New Car Purchase Excellent customer experience. New car purchase experience could not be improved. Would recommend dealership and sales associate without reservation Excellent customer experience. New car purchase experience could not be improved. Would recommend dealership and sales associate without reservation. Very transparent, professional, knowledgeable and fast. More
Will low ball your trade in. I was offered $9000.00 on my trade in. The same trade in that I was offered 12000.00 at 3 other places. I understand they need to make a profit, but d I was offered $9000.00 on my trade in. The same trade in that I was offered 12000.00 at 3 other places. I understand they need to make a profit, but don't need to make it all on one person. They didn't even try to make a deal with me. The salesman (Jose Martinez) was not the problem, management was. More
The best car buying experience ever!!! I'd like to thank Daniel Smith for being a great salesman and a phenomenal person. As promised when I walked into the front doors, Daniel stayed with I'd like to thank Daniel Smith for being a great salesman and a phenomenal person. As promised when I walked into the front doors, Daniel stayed with me ever step of the way. He made sure my family and I were comfortable, he answered all of our questions, and treated us with respect and kindness. I had gone to other dealerships in search of a vehicle but was not welcomed or treated in such a friendly and inviting manner. Gus Grano (finance specialist), even feeling slightly under the weather, was amazing. He worked until he found the best financial options for me. In the end, I brought home my Honda Civic. I am forever grateful to the staff at Primer Toyota Scion and a special appreciation for Daniel and Gus. You all have renewed my faith in my car buying experience. I won't go to anyone else and I will seen all my friends and family your way. :) Thanks Deedee Tarrant More
Easy Process My salesperson Antwaun made the process of buying a used car very simple and quick. It was the easiest time I ever had with the purchase of a vehic My salesperson Antwaun made the process of buying a used car very simple and quick. It was the easiest time I ever had with the purchase of a vehicle. Thank you Antwaun and Premier Toyota! Thanks and love my car, Jen More
Exceeded all expectations. The team at Premier Toyota exceeded all of my service, price and overall dealer experience expectations. I highly recommend purchasing and selling you The team at Premier Toyota exceeded all of my service, price and overall dealer experience expectations. I highly recommend purchasing and selling your existing car at this dealership. Great job! More
Fusion from a Toyota dealer The dealership is nice and easily found. I would recommend Ricky and Laurel for sure. Financing was a breeze and Ricky was nice to work with. The trad The dealership is nice and easily found. I would recommend Ricky and Laurel for sure. Financing was a breeze and Ricky was nice to work with. The trade amount negotiations were "the usual" but not terrible. More
If you buy a used car do NOT believe their inspection I purchased a used 2010 Ford Escape, and within one week the air conditioner stopped working. We discovered the AC/heater motor only worked on high an I purchased a used 2010 Ford Escape, and within one week the air conditioner stopped working. We discovered the AC/heater motor only worked on high and this car was sold without a gas cap. After calling the used car manager; Ernie, he had told me that i had bought this car as is. Exhaust problems too, and it has only been two weeks. I was told there were no problems after had running a 'safety inspection' on this vehicle and passed with flying colors. I have not even received my payment book yet. Used car buyer beware!!!!!! More
Natalie Deem IS costumer service I went in with specific goals; which quickly became shared goals. Working with Natalie, I felt like I was partnered with an old friend who had expert I went in with specific goals; which quickly became shared goals. Working with Natalie, I felt like I was partnered with an old friend who had expertise in something I knew nothing about and was there to truly help me sort through the options by LISTENING first, asking questions of others when she couldn't answer what I needed to know (my mind tends to have LOTS of questions when I am parting with money) and TOGETHER we ended up making a choice that fit MY needs and MY budget. The rest of the team members were extremely efficient and took pride in each other and their company. I will return to Natalie again, and have already recommended her to others. "Being kind because you can" is not something I used to think of when I would think of sales people...but with Natalie, I really feel she believes that is at the core of building a loyal costumer base....because in the end, after all the numbers have been moved around the spreadsheet to make it how it needs to be for everyone...we are simply people helping each other out. More