Premier Toyota of Amherst

Nicest dealership in lorain county The employees were very kind and helpful. They got me in the car i wanted the same day i went in. Could'nt have been more courtious. My salesman even The employees were very kind and helpful. They got me in the car i wanted the same day i went in. Could'nt have been more courtious. My salesman even tought me how to drive manual before i left becuase u wanted one so bad but didnt know how. More

Great service I would not hesitate to take all of my business to Premier. The courtesy was outstanding. The service was exceptional. Was rear ended. Went to ano I would not hesitate to take all of my business to Premier. The courtesy was outstanding. The service was exceptional. Was rear ended. Went to another dealer for repair. That dealer had to send it to Premier to get it fixed correctly. More

Awesome first time experience I have received service at dealerships in PA and ME, and my experience in OH has been the best. The service level between dealerships are not the same I have received service at dealerships in PA and ME, and my experience in OH has been the best. The service level between dealerships are not the same. We are new to OH and this team was great to work with and explained there service process and continually kept us informed. Very proactive in anticipating our needs. My Toyota was purchased in PA and when delivered I was only provided a basic understanding of the primary features and functions. More

Persistence in Excellence Pays Off Although it took longer than expected, all seemed well with their usual LOF and tire rotation. However, heading out for additional errands later that Although it took longer than expected, all seemed well with their usual LOF and tire rotation. However, heading out for additional errands later that afternoon, I noticed several warning lights were on, including the mysterious "Check Engine" light. Calling near closing had them schedule me in the next morning again. All is done pretty much behind-the-scenes. Kimberly was my contact. She was great keeping me posted on progress both days. Additionally, on the way for the second appointment I noticed the cruise control also did not work. They had to run the diagnostics to determine the root cause of the issue(s). She told me the name of the technician that was good with the diagnostic equipment but I forgot his name; I never saw him, since they were so busy, which is fine by me. Turns out it was a loose hose on the engine. Before being informed of that, Kim told me it was normal for the cruise control to not work when indicator lights are on, which makes some sense. Leaving there today I felt it had been thoroughly checked out and all issues were resolved. Best of all, there was no charge for the second appointment, not even them running the diagnostics. It probably was a coincidence when it happened. Either way, they gave me benefit of the doubt. When I got home I had a call from Brett to make sure I was pleased with the service, which I was. How could it have been done any better? Kudos to Kim and the crew at Premier Toyota! More

Excellent teamwork, and all questions answered very well. It was obvious when I arrived at Premier that the staff cares about customer satisfaction. All my questions were answered in detail. Their communicati It was obvious when I arrived at Premier that the staff cares about customer satisfaction. All my questions were answered in detail. Their communication skills are outstanding, good listeners, and excellent follow through. Overall, I felt I was treated fairly, which resulted in an excellent transaction. More

Very easy and complete. Enjoyed working with this dealer and the fairness they showed.They were very friendly and treated me with kindness. I returned to this dealership for Enjoyed working with this dealer and the fairness they showed.They were very friendly and treated me with kindness. I returned to this dealership for the reasons above. More

xxxxxxxx I bought a used Mercury Sable in July 2013. Jan. 2015 I found that the undercarage was totally rusted to the point it was unsafe. THIS DEALER WOULD NO I bought a used Mercury Sable in July 2013. Jan. 2015 I found that the undercarage was totally rusted to the point it was unsafe. THIS DEALER WOULD NOT DO NOTHING. I INFORMED TOYOTA CORP. AND AGAIN NOTHING. More

"Truly exceptional" hassell with service dept. Real review. Truck was dropped off for repair(service bulletin), sat outside for 5.5 months(entire winter), returned to me with large dent and check engine light o Truck was dropped off for repair(service bulletin), sat outside for 5.5 months(entire winter), returned to me with large dent and check engine light on, took back and dent was fixed but stuck with check engine light on. I dropped Toyota Tacoma off for frame replacement d/t service bulletin (rust holes in frame) Oct 2014. Tacoma was completed at end of Mar 2015. Truck sat out in entire Winter without long term storage. Picked truck up and noticed very large dent on passenger side fender. Next morning check engine light appeared. Had light diagnosed at auto store and called premier Monday and was told to bring it back. Dent was fixed but dealer will not make repairs to correct check engine light. Service manager wrote, "the length of time the vehicle was sitting and not being driven could have caused the condition". I was given the number for Toyota Motors to call. I dropped off my Tacoma In good running condition without check engine light on. After 5.5 months I received back a Tacoma with large dent and check engine light. It was perfectly acceptable for premier to return my completed truck back with large dent and not say a thing. Pretty scary, I seriously hope they took the rest of work professionally and truck doesn't fall apart due to someone's neglect. So now it is my responsibility to contact Toyota for remedy. Not sure how my experience fits into premier's vision statement. "To be the most successful and respected car company in America." More

RUN THE OTHER WAY !!!!!!!!!!!!!!!!!!! Drove for 2 hours to look at a truck that was by there terms Mint !!!! They did NOT even know enough to wash it before I arrived. Truck was a tota Drove for 2 hours to look at a truck that was by there terms Mint !!!! They did NOT even know enough to wash it before I arrived. Truck was a total piece of xxxx !!!!!! They knew for a day I was coming and still was NOT prepared to make a sale. Salesperson ( woman ) was clueless ! More