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Premier Subaru - Service Center

Branford, CT

4.7
325 Reviews

325 Reviews of Premier Subaru - Service Center

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November 13, 2022

Cristal is the most honest ,professional, & most knowledgeable about the subaru. In the past couple of weeks I have had my 2 Subaru's in for service & detailing. She remains the BEST SERVICE ADVISOR More

by artkatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andi Vilches, Cristal Bello
Nov 18, 2022 -

Premier Subaru responded

Artkatz, thank you for your kind review; we are happy to pass along your comments to the team here at Premier Subaru!

November 11, 2022

One of the best advisor I’ve dealt with. Addresses all the problems and concerns. More

by Marley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Nov 18, 2022 -

Premier Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 30, 2022

And I Vilches came to my job at the Stop and Shop gas station down the street from you to help me with a problem I was having with my blue tooth. She came on her own time and fixed my problem and taught More

by kcrandley1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andi Vilches
Nov 02, 2022 -

Premier Subaru responded

Thank you KCRANDLEY for your Five Star Review of Andi and our team. We will be sure to pass along your sentiments.

October 17, 2022

Always friendly! Bought wife’s car there, referred her mom who bought there. Have dealt with sales, finance, service and also a recent deal with the front desk with More

by Wjo1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Pearlstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Collazo
Oct 21, 2022 -

Premier Subaru responded

Thank you @WJO for your Five Star review and your continued business with us. The Premier Subaru family is grateful.

October 15, 2022

The warning light came on and Cristal Bello was very professional in explaining and solving my 2013 Subaru problems. She was cheerful friendly and rally knew her stuff about my car. More

by jquayle47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
Oct 21, 2022 -

Premier Subaru responded

Thank you for your confidence in the Premier Subaru Service Department. We are so happy you enjoyed your interaction with Cristal and will certainly let her know.

October 12, 2022

Ease of scheduling service, beautiful facility and comfortable waiting area for customers, Friendly, helpful staff, excellent service on my car! I drive out of town to this dealership rather than to More

by marthawassall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
Oct 26, 2022 -

Premier Subaru responded

@Marthawassall - THANK YOU for your FIVE STAR review of the Premier Subaru Service Department. We are so honored to have assisted you with your repair and deeply appreciate your confidence in our company.

October 03, 2022

They took our car in for service and after we spent $5000, the car it still not right and they are not admitting the issues are related and are now trying to make us pay another $1800. More

by dcc1216
Recommend Dealer
No
Employees Worked With
Daniel Raucci
Oct 03, 2022 -

Premier Subaru responded

Hi Mr. Thomas/ As we indicated to you - we absolutely want to assist you with your issue. As you know when you came in - we determined that you have a noise coming from the timing chain tensioners. As you know - we offered to take care of that for you at no charge given the expenditure that you had recently made on your vehicle. As far as the leak that you now have - we determined that the leak is, in fact, CVT fluid from the torque converter and not related to any repair that we have made. As you know, we did invite you to see the vehicle on the lift and see the leak and the work done for yourself. We realize to have subsequent issues - after such a large expenditure - is concerning and we want to help you as best as possible. We remain here for anything you need and, please let us handle the timing chain tensioners for you.

Oct 03, 2022 -

dcc1216 responded

When you are ready to make all necessary fixes at no additional cost we can bring it in since the leak and engine knock did not occur prior to the initial repair

Oct 03, 2022 -

Premier Subaru responded

Mr. Thomas - please book your appointment on line or, with our service reception department so that you can drop the vehicle off and we can help you

October 01, 2022

Service was great. Everyone polite. Texted me to tell me what was going on and let me know was my car was ready.. very pleased. Thank you. More

by Mycar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Joyner
Oct 06, 2022 -

Premier Subaru responded

Thank you @Mycar for your Five Star review of the Premier Subaru service department and our team!

September 29, 2022

Great service, wonderful people. Everything on time and billed as estimated. Nice waiting areas. Pleasure to have my car serviced. More

by bradkronstat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Oct 04, 2022 -

Premier Subaru responded

Thank you @Bradkronstat for your Five Star Review of Maegan and the Premier Subaru Service Department in Branford! We appreciate your business.

September 19, 2022

Very helpful. Easy to get an appointment. Explain what needed to be done. Waiting room clean More

by Lindaluy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Sep 20, 2022 -

Premier Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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