Premier Nissan of Fremont - Service Center

Very Poor, Worst Attitude Very Poor, and this is this is not the 1st time I've been ill treated on the nissan service center. Not friendly at all, the adviser didn't even expl Very Poor, and this is this is not the 1st time I've been ill treated on the nissan service center. Not friendly at all, the adviser didn't even explain me what are all the services provided for my car. Even after asking he asked me to look at the papers for details. He didnt even bother to answer any of the question. I felt like, it's is better to go for a body shop rather choosing the nissan dealer of fremont for service. He also mentioned because I didn't him a good rating during my last visit, that's the reason he's behaving like this to me. Then only I realized I went to the same adviser last time too. I would have not went to him if I knew that before. Also, nissan fremont service has stopped shuttle service too, it seems(again adviser only said that), I doubt that now, because I see that it's available in their website while scheduling a service. More

Dishonest employees, poorly ran department Bought a 2017 Nissan Pathfinder from Fremont Center and brought it here for my first service in November. Vehicle had 5000 miles on it hence its very Bought a 2017 Nissan Pathfinder from Fremont Center and brought it here for my first service in November. Vehicle had 5000 miles on it hence its very first service of its lifetime. Drove for another 480 miles and my vehicle started pouring out white smoke from the tail pipe. Thinking possible engine damage I had it towed to Nissan Fremont Service Center. After there employees assessed the problem, I got a call from there service manager who was “confused” as to why a foreign oil filter was installed on my car and that my oil level was overfilled causing my car to smoke. Now, why would I take my car in after 480 miles for ANOTHER OIL CHANGE, install a Non Nissan oil filter, and overfill the oil? Because I didn’t, there employees are taking the Nissan parts and selling them for a profit in their side business and installing foreign parts...oh and they sure as heck cant fill up the oil level to a mark that’s for sure. When I talked to management they are certain that it wasn’t there employees installing incorrect parts, so it must have been me huh? run away as fast as possible. That is all! More

Bryon ( Bad attitude ) Kovacs needs to be fired . This maintenance department needs an new Operations Director ( Bryon Kovacs ) needs to be fired. He has the worst business/consumer relationship train This maintenance department needs an new Operations Director ( Bryon Kovacs ) needs to be fired. He has the worst business/consumer relationship training I have ever seen . I have been getting my car serviced with Nissan since 2007 , but after the attitude that Bryon gave me I don't think I can take my car in anymore without worrying that he will purposely damage my car just out of SPITE . More

Damaged my car during warranty repairs and refused to accept responsibility! I asked their stern, majestic, bald-headed Service head Bryon Kovacs to simply provide me two still shots: Befo and refused to accept responsibility! I asked their stern, majestic, bald-headed Service head Bryon Kovacs to simply provide me two still shots: Before and after: i.e. when I drove in versus when they drove the car out.....he gave me the classic runaround for days refusing to provide that simple info to me, saying his lone IT guy is handling all the surveillance cameras in seven Bay Area Nissan stores is "oh, so very busy"....I then complained to their GM too, Carlos Mandigma, who it seems thought it is better to stay under the bed and rake in the moolah! Shameless guys....oh, their service guy Alex Lira was the exception...really good guy, but in a pathetic money-grabbing, unethical swamp called Fremont Nissan, which Trump never even promised to clean up, did he? Stinking place...DO NOT GO THERE (this is not my first review of these shameless guys) More

Run away .....RUN RUN Dealer of Premier Nissan of Fremont is nothing but cheater and liar. I am stupid to pay upfront for 5 years maintenance plan on my Quest when I made Dealer of Premier Nissan of Fremont is nothing but cheater and liar. I am stupid to pay upfront for 5 years maintenance plan on my Quest when I made a purchase at this dealer shop. When maintenance plan was bought lots of promises were made, I paid approx $1900/- extra for maintenance plan. And when I started taking maintenance service, I came to know they will be serving only 10 services to my car which includes 8 oil change and 2 major services. Major service does not include 60K miles service. What the xxxx!!! More

Don't bring any cars here for service or talk to anyone here On May 12th I checked in my 2013 Gtr r35 into this dealership under full warranty. Frankie Gonzalez checked me in with some weird preliminary estimat On May 12th I checked in my 2013 Gtr r35 into this dealership under full warranty. Frankie Gonzalez checked me in with some weird preliminary estimate on my car which I thought was weird since the warranty still existed. I had the following checked: Left paddle shifter showing resistance Ac knob loose Clunking noise in the rear end These guys are very INEXPERIENCED with the gtr like they never seen a lowered vehicle before with undercarriage scrapes and impact from bumps/uneven road. 1) The so called Gtr specialist Scott (older white guy) told me my paddle shifter have been refinished before and now showing milky color with scratches all over, hence cannot be warrantied. Well.. Guess what, this is how the paddles' finish look like when new exclusively for 2013&2014 Gtr. 2) Ac knob is functional as tested and works flawless 3) The clunking noise was unknown but only happens in reverse when steering wheel is turned. I wanted to replicate the noise right away and Frankie insisted to have the Gtr checked by the Gtr mechanic only. The main concern was the clunking noise. These guys never tried isolate the noise but to bad mouth how much scrapes & damage is underneath the vehicle like this is their first Gtr they see in the service department. Long story short, due to the loose shield panels from all the fragile Nissan plastic fasteners that break during removal to do the maintenance. Premier Nissan does not want to investigate further because (1) paddle shifter may have been tampered and (2) loss of fasteners and bolts missing and stated in their own terms that my car has been in an accident and isn't willing to touch the vehicle (1 owner clean Carfax). I was frustrated because they never pointed out the issue and still charged me $161 for the warranty work which they are NOT legally to do. Loose panels does not void any type of warranty just so you know. On May 14th afternoon, I was charged $161 and didn't even get a courtesy vacuum & car wash. This is not how you treat any owners that come into your dealership. I left with my beloved Gtr immediately fearing they will intentionally damage the vehicle from their inexperienced tech. I took it to another Nissan the following day. I was greeted with politeness and within a few hours of diagnostic, I was told the parts were faulty and indeed in warranty coverage. I pay $0 for all the issues I listed above. I will be posting my experience on all the forums and call Nissan of North America on how much fraud Is going on in this place. Service manager is Brian which called me with false accusation, and gets worked up of being butt hurt that other dealer is getting paid to work on my car. DO YOURSELF A FAVOR DO NOT COME HERE IF YOU ARE PLANNING TO GET SCAMMED! Whether you have warranty or not, these guys will make any excuses to not work on your car and take your money regardless. More