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Premier Kia Of Branford - Service Center

Branford, CT

4.6
108 Reviews

108 Reviews of Premier Kia Of Branford - Service Center

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May 01, 2020

service to KIA They keep me informed about the work needed and progress made on my car. Service was prompt and satisfactory. I appreciate the professionalism of th More

by Butch V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Perez, Anthony Berardi
April 23, 2020

Service Great service!! serviced quickly, recommendations on how to keep my car running well & delivered back to me. Wonderful experience over all. Would More

by cynthiasflowershop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Glazewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Perez
April 23, 2020

Quick and efficient service We bought our Kia Sorento from this dealer and have had a very positive experience. Just completed a service which was inexpensive and performed with More

by kassps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Berardi
April 17, 2020

Relaxed In this time of Covid I didn't really want to bring my car to be serviced! Omar and all other employees were very professional on how things are hand More

by mh.2810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Glazewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Trindade, Omar Perez
April 02, 2020

Came in for an oil change and a recall. Despite Corona Pandemic staff was friendly, fast and professional. The process at Premier Kia is always easy and quick and I leave happy and satisfied every time. More

by wstreeto323
Recommend Dealer
Yes
Employees Worked With
Anthony Berardi
March 31, 2020

My recent experience at the Kia dealership was top notch. Omar made me feel extra safe in this time of uncertainty. He was very friendly and explained my car troubles in great detail as well as in a way that More

by Michael_kane43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Perez
March 24, 2020

My 2016 Kia Forte's First Oil Change Today I took my 2016 Kia Forte in for it's first oil change since I purchased it in January of 2020. Omar greeted me as soon as I walked in. He took m More

by marvgardens1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Perez
March 11, 2020

Overall, I was very pleased with my experience today. Anthony Berardi was very helpful, polite, and addressed my concerns in the upmost professional manner. He was also upfront about other issues regardin More

by Michael_kane43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Berardi
February 14, 2020

Excellent professional service provided by Premier Kia dealership in Branford. The service team is very dedicated to customer satisfaction and high quality vehicle maintenance. Thank you! More

by KRW
Recommend Dealer
Yes
Employees Worked With
Nathan Glazewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Field, Omar Perez, Anthony Berardi
December 05, 2019

Shady, shady sheisters... went in to get 4 tires mounted and balanced and getting my old tires back with 47k on them was like pulling teeth! Not only that, but as a 23 yr old female I always feel like i’m More

by snile1
Recommend Dealer
No
Employees Worked With
Omar Perez
Dec 05, 2019 -

Premier Kia Of Branford responded

Ms. Niles/ It is unfortunate that you feel this way - and, we have a window to our entire service department so that you can always see the transparent ways we do business. For clarification, our company actually went outside of standard policy and, agreed to mount and balance the four tires that you provided. As is typical in a tire mounting - since used tires are a regulated waste - we placed your old tires in our recycle area for our provider to obtain. In more than 6 years of being in business, you are the first customer that asked for the used tires back. It was not a problem, but, we had to reclaim them from the recycle area. We provided them to you without question. You paid $215 (after tax) today, which, including a oil change service, mounting and balancing four tires and an alignment. We would encourage you to shop these services anywhere else - as, these are all competitively priced. We offered you a cabin air filter replacement, as, yours was dirty and required replacement. We only use genuine Kia parts - and, you cannot purchase a genuine Kia cabin air filter installed for $8 anywhere. Our Kia dealership is the only one approved by the AAA for Kia Service in the State of Connecticut. We are proud of this designation and for the integrity we evidence. But, to call us "shady, shady sheisters" is completely unfair. Of note, we know that you go to the University of New Haven. Please note the name of the administration building - it was named after our founder who donated significant time and dollars to that school - who believes in giving back to the communities in which we serve. Hardly the actions of a sheister. We wish you the best in the future.

Dec 06, 2019 -

snile1 responded

Why would the service advisor ask if I wanted to keep my old tires in the first place if they were just going to be taken and “recycled”. I just find that a little odd...

Dec 06, 2019 -

Premier Kia Of Branford responded

Ms. Niles/ Customers are always entitled to the used parts. With the exception of winter tire changeovers, we have never had a customer take their old and unsafe tires due to liability. There is a significant liability to you if you sell these used tires - as, the liability remains with you if someone who purchased them used them - and, we are sure you wouldn't want someone to use old and unsafe tires.. Also - they can be tracked based on the DOT numbers on the sidewalls - since those are recorded with the owner of record with NHTSA. So, the improper disposal not only hurts the environment - but, can be fined. We actually have to pay - per tire - to ensure the proper destruction and recycling of tire. Best wishes in the future.

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