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Premier Kia Of Branford - Service Center
Branford, CT
108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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108 Reviews of Premier Kia Of Branford - Service Center
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April 20, 2022
Dan in Service really went out of his way to be helpful getting my car fixed - working the Kia folks to make sure the warranty covered everything. The Service people there have always been responsive and r getting my car fixed - working the Kia folks to make sure the warranty covered everything. The Service people there have always been responsive and really helpful and pleasant! More
by sherryryan54
April 05, 2022
Went in this morning at 8:15 for an oil change and didn't get it back until 9:45. This amount of time for an oil change is unreal. They told me they were short a couple of technicians. If they had told me th get it back until 9:45. This amount of time for an oil change is unreal. They told me they were short a couple of technicians. If they had told me that before I would have rescheduled the appointment. Because of this I got into work an hour late. More
by dhaydensr7
February 24, 2022
Dan is a very pleasant and professional person to work with. My experience at KIA of Branford is always exceptional and I find that each of the service reps go above and beyond every time I visit. Thank with. My experience at KIA of Branford is always exceptional and I find that each of the service reps go above and beyond every time I visit. Thank you for expediting the part that was needed and for your follow through. More
by MOLLYO_MCK
Employees Worked With
February 24, 2022
DO NOT TAKE YOUR CAR TO THIS KIA. Communication skills are poor, they give you misinformation, and they do not complete the job they are required to do. I not only purchase my Communication skills are poor, they give you misinformation, and they do not complete the job they are required to do. I not only purchase my vehicle from here, but I also had to take my vehicle to get serviced here. One of the cylinders went bad in my vehicle on Jan 18, 2022. My vehicle was not returned to me until Feb 24, 2022, During the time the dealership had my vehicle I was informed that all loaner cars were being used, which was annoying, but I figured it out. What was terrible was that I kept having to call for updates. 2 weeks went by and there was no update. That is ridiculous, furthermore that I had to call the warranty company and verify that the dealership was in contact with them to setup appointments for an agent to look at the vehicle, but to make sure that the work was being done in order to repair the vehicle. No timeline ever given, nor did I get callbacks when I was told I would. This has been the worst experience at a dealership I have ever had and I have lived in 5 different states. Furthermore, when my vehicle was returned it had oil, it was low on engine coolant and break fluid and when I dropped my vehicle, this was not the state of it. I am just appalled at the level of customer service offered at the service department and I would never recommend anyone going there. Being lied to and then trying to be swindled is not something anyone expects when going to an authorized dealer. There is so much more to this story that I could add but I am running our of space. More
by rpereles
December 17, 2021
Took car in for regularly scheduled service. Service was completed promptly and properly. The manager I worked with was very helpful and went over what was needed/recommended. Cost was reasonable and I was completed promptly and properly. The manager I worked with was very helpful and went over what was needed/recommended. Cost was reasonable and I was out on time. Very nice experience More
by pmlinton
Employees Worked With
Danielle?, Chris Happy
August 18, 2021
These gentlemen were so kind when I came in having accidentally been rented a fully electric vehicle through a different rental service in NY. I was halfway through my trip and realized the car was fu accidentally been rented a fully electric vehicle through a different rental service in NY. I was halfway through my trip and realized the car was fully electric and I wasn't able to get gas. I've never operated an ev before, and Tyler and his colleagues helped me charge the car and even got on the phone with the rental company to secure another vehicle for the rest of the trip. They were a true life raft in a difficult situation. Helping someone with such grace, even when they are not a customer is a real class act. More
by elizabeth.a.orourke
August 17, 2021
First service for my Kia. Kaitlin was very professional. Appointment for oil change at 7:30, out the door at 8:05. Highly recommend Premier Kia! Appointment for oil change at 7:30, out the door at 8:05. Highly recommend Premier Kia! More
by 2021 Seltos
Employees Worked With
Kaitlin A.
August 12, 2021
Anthony was extremely professional and helped me decide on what service I really needed for my Kia at this time. The waiting area is spotless. My car was ready early and Anthony reviewed everything in de on what service I really needed for my Kia at this time. The waiting area is spotless. My car was ready early and Anthony reviewed everything in detail with me on the invoice. Premier Kia is A+++ More
by donnahp
Employees Worked With
Anthony Berardi
July 01, 2021
I've never interacted with a better dealership. My wife and I bought our cars 2 years ago and the team was courteous and professional throughout the sales and financing process. What sets Premier apart and I bought our cars 2 years ago and the team was courteous and professional throughout the sales and financing process. What sets Premier apart however, is the attention they give you after the sale. I've had several follow up contacts to see how we like our vehicles (love them) and even to nudge me for recommended service should to keep them running their best. The service department is clean, professional and efficient. More
by TJSchmidt
Employees Worked With
Anthony Berardi , Chris Happy
June 10, 2021
I give 5 stars to this dealership and I recommend it to many people. The service in every area is great. Staff are welcoming, attentive, caring and knowledgeable. Weather buying a car or getting servi many people. The service in every area is great. Staff are welcoming, attentive, caring and knowledgeable. Weather buying a car or getting service repairs, it is carried out with attention to your needs and and questions and with a thorough understanding of the cars. This dealership is exceptionally clean, attractive and well organized. I have a 2020 Kia Soul and just love it. More
by BG
